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Mar 07, 2019
Contact: Joshua Schneck
+1 (801) 404-5427

Rachel Dunscombe Joins KLAS Research’s Arch Collaborative

NHS Executive Will Promote Global EHR Usability and Clinician Satisfaction

For Immediate Release

 SALT LAKE CITY, UT and LONDON, ENGLAND, February 28, 2019–Rachel Dunscombe, an executive with the National Health Service (NHS) in the United Kingdom and a digital health trailblazer, has joined KLAS Research’s Arch Collaborative as its global (non-US) leader and senior evangelist. The Arch Collaborative is comprised of more than 170 healthcare organizations and 75,000 clinicians across 10 countries seeking to benchmark and improve EHR usability and clinician satisfaction.

Dunscombe is CEO of the NHS Digital Academy and also Director of Digital with the Northern Care Alliance (NCA) in the UK. She will retain her CEO role at the Academy and a part-time strategic role with the NCA. The NHS Digital Academy provides post-graduate education to more than 325 CIOs and CCIOs in the UK via a program that includes Imperial College London, the University of Edinburgh, and Harvard Medical School. As a CIO with seven years experience in acute, community, mental health and social care settings she has managed operational and transformational change budgets in excess of $50M per annum.

Dunscombe has received numerous honors for her healthcare IT expertise and accomplishments, including being named Most Disruptive CIO – Europe in 2016 by Talent Unleashed, with judging by Richard Branson and Steve Wozniak. She is a member of the UK Secretary of State for Health’s Digital Advisory Committee and serves as CHIME ambassador to the UK.

“The Arch Collaborative is making great strides in bringing best practices to clinician EHR training,” said Dunscombe. “I want to help them improve EHR usability and clinician satisfaction worldwide.”

Taylor Davis, a KLAS VP, welcomed Dunscombe on behalf of the Arch Collaborative. “Rachel has raised the bar for digital health education and EHR effectiveness in the UK and globally. All of us will benefit from her knowledge, experience and great passion for improving healthcare.”

Dunscombe has been a member of the KLAS Advisory Board since 2015.

Press Contact:

Joshua Schneck

Snow Communications



About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter

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KLAS has been providing accurate, honest and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world‘s healthcare by amplifying the provider‘s voice. The scope of our research is constantly expanding to best fit market needs, and as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our provider friends in the industry.

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