Computer-Assisted Coding (CAC)
Software that uses natural language processing (NLP) to analyze clinical documentation and produce appropriate medical codes.
Subject Expert
Mac Boyter
Research Director
Subject Expert
Mac Boyter
Research Director
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Report Abstract
Key Findings:
- Dolbey Shows Strong Client Engagement and Support; 3M and Optum Require More Escalation
- Customers Generally Satisfied with Coder Productivity—Driven by 3M’s Reliability, Optum’s Training, and Dolbey’s Integration
- Vendor Performance for Coding Accuracy Is Close; Dolbey (Limited Data) Rated Highest
- 3M Customers Find Value Despite Nickel-and-Diming; Optum Maintains Low Cost, but Problems Persist
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