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Clinical Communications
 

HIPAA-compliant, asynchronous communication platforms used on smartphones, laptops, or computer stations via a web browser or downloaded application. Functionality is used to support the workflows of physicians, nurses, and others (administration, IT, transport teams, housekeeping, environmental services, etc.). System interfaces enable push notifications for patient care teams.

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
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Latest Related Report

Clinical Communications Interoperability 2024: How Does Interoperability Enhance Communication among Deep Adopters?) Report Cover Image
Performance
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Clinical Communications Interoperability 2024: How Does Interoperability Enhance Communication among Deep Adopters?
22 March 24
Provider organizations are seeking communication tools that enable interoperability with a diverse set of solutions, ultimately ensuring the right clinician gets the right information at the right time. This report looks at the interoperability capabilities of communication solutions through the lens of deeply adopting provider organizations and whether they are able to break down silos between different departments and organizations through enhanced integration. These experiences are not typical of all customers and represent the hard work of vendors and providers deeply engaged in interoperability.

Report Abstract

Key Findings:

  1. Deep Adopters Are Enabling More Integrated Communication; IT Lift and Deployment Complexity Can Be Barriers to Consistent Adoption
  2. PerfectServe Telmediq* Has Highest Portion of Respondents Achieving Many Outcomes
  3. Outcomes: TigerConnect* Customers Value the Ease of Adoption & Efficiency of Messaging
  4. Connectivity: PerfectServe Telmediq* Supports Third-Party Connectivity without Excessive Costs
  5. Utility: symplr*, PerfectServe Telmediq & Vocera Often Not Embedded in the EHR Workflow
  6. Use Cases: No Vendor Consistently Connecting across All Use Cases, But Some Deep Adopters Starting to Unify Their Communications

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Performance Data

Overall Score by Product

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Related Articles
Article
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Investing in Secure Communication Platforms
27 October 20    |   Riley Pierce and Ryan Engle
Why invest in secure communication platforms? Ryan Engle answers this question and more ahead of KLAS’ annual DHIS event.
Article
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Shared Smart Devices 2020: The Latest Updates
15 October 20    |   Paul Hess and Jonathan Christensen
We have released a new report that delves into the state of shared smart devices nurses are using in some hospitals.
Article
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No Failure to Communicate: Clinical Communication Platforms 2020
10 July 20    |   Paul Hess and Paul Warburton
There is tremendous value to be found in a solid clinical communications platform when an organization elevates its importance. But there remains a lack of clarity around clinical communication platfo
Article
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The Current Landscape of Secure Communication
21 November 18    |   Jared Jeffery
Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.
Current Time Inside Cache Tag Helper: 4/18/2024 5:04:00 AM and Model.SegmentId = 285
Related ReportsView All Reports
Performance
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Clinical Communication Platforms 2023
06 June 23    |   Paul Hess and Paul Warburton
Past KLAS research shows that clinical communication platforms can improve healthcare organizations’ efficiency and care quality when successfully adopted across the enterprise. Vendors can help drive strong adoption—in number of workflows/interfaces deployed, in breadth (percentage of an organization’s hospitals that adopt the solution), and in depth (percentage of employees using the solution). This report examines these factors and shares how well vendors enable adoption and support organizations’ communication strategies.
First Look
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VoiceFriend
22 July 22    |   Jacob Mortensen and Paul Hess
Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform.
First Look
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DrFirst
06 August 21    |   Aaron Gleave and Spencer Larson
This report examines the experiences of early adopters of two DrFirst solutions: Medication Management Suite (MMS) and Backline. MMS combines the medication history of MedHx with the price transparency of myBenefitCheck and the automated prescription notifications of RxInform to help health systems improve medication reconciliation and adherence, thereby reducing the risk of readmissions and unnecessary costs. Backline is a comprehensive care collaboration and telehealth platform that aims to provide seamless, compliant, and secure communication (via messaging and telehealth) to internal and external clinical teams, patients, and caregivers. The first section of this report explores how MMS and Backline work together; the remainder of the report examines each solution separately.



Reducing Filters

Unlike sizing filters, reducing filters DO NOT recalculate scores based on the evaluations that meet these requirements. They narrow the list of solutions to show the vendors and solutions that can meet a specific need.

This data is based on interviews with a sample of the firms' recent clients. As a result, it is not necessarily comprehensive of all work a firm may do in this segment.

We require a minimum of 2 confirmations of a service performed in the last 3 years for a solution to qualify.

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