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Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Relationship

We still have quite a few open calls with AGFA HealthCare’s support. They could have better...

May 2024
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Director

Operations

The implementation of Enterprise Imaging for Radiology was managed really well, and the solution is...

May 2024
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Director

Relationship, Operations

At the start of working with AGFA HealthCare, we had problems with project managers. We had to put...

May 2024
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Director

Loyalty, Product

Enterprise Imaging for Radiology is a very robust solution that will help support a person’s imaging...

May 2024
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Director

Loyalty, Relationship, Product

AGFA HealthCare was ahead of the curve with AI. They have things in the pipeline, like specialty...

May 2024
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Director

Relationship

We use both phone and web support, and AGFA HealthCare has regular meetings to catch up on things....

May 2024
||
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Director

Culture, Value

Overall, Enterprise Imaging for Radiology is quite expensive for what it is, but it works. To feel...

May 2024
||
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CIO

Loyalty, Relationship

AGFA has now appointed an executive clinical radiology lead for our region, and they are pretty...

May 2024
||
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CIO

Value

I have been quite impressed with AGFA recently. We used to have to pay for every little thing a few...

May 2024
||
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CIO

Relationship

I never see AGFA HealthCare. I only get to see them when I have to escalate something from the...

Mar 2024
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CIO

Operations

AGFA HealthCare came down and swamped the site with loads of trainers when we went live.

Mar 2024
||
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CIO

Product

Enterprise Imaging for Radiology seems to work really well, and we have no issues with it. We had...

Mar 2024
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CIO

Relationship, Product

AGFA HealthCare moves forward very slowly. Even getting AI stuff has been painful for them. They are...

Mar 2024
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CIO

Culture, Value

AGFA HealthCare will not charge for any bugs or fixes, but they will charge straight away for any...

Mar 2024
||
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CIO

Operations, Product

We had some hardware that it took a long time for AGFA HealthCare to install.

Mar 2024
||
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Physician

Operations

The big problem with enterprise imaging solutions is that they are rarely designed by radiologists...

Feb 2024
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Physician

Product

The biggest strength of the vendor is the reliability. What I like most about the product is its stability....

Feb 2024
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Physician

Product

The PACS could benefit from more streamlined operations. While there have been improvements in...

Feb 2024
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Physician

Product

The difficulties with the system are sometimes due to the lack of tools that radiologists need but...

Feb 2024
||
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Physician

Operations, Product

Enterprise Imaging for Radiology is pretty straightforward. I don't think there is anything that is...

Jan 2024
||
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Physician

Loyalty, Operations, Product

We haven't had any new technology since we got Enterprise Imaging for Radiology. It might be that...

Jan 2024
||
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Physician

Loyalty, Product

With Enterprise Imaging for Radiology, the only thing that would be good as an improvement is...

Jan 2024
||
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Physician

Operations, Value

Regarding teaching files, AGFA Healthcare has a new and improved module. My only gripe with it is...

Jan 2024
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Physician

Relationship

I have the service delivery manager and our account manager on AGFA Healthcare’s side. We have...

Jan 2024
||
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Physician

Value

We are definitely overcharged for Enterprise Imaging for Radiology. The problem is that our region’s...

Jan 2024
||
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Physician

Product

What we got with Enterprise Imaging for Radiology was something called XERO Exchange Network, which...

Jan 2024
||
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Physician

Relationship, Product

From a clinical point of view, Enterprise Imaging for Radiology works pretty well. It is pretty...

Jan 2024
||
(0)
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Director

Product

We would like to see AGFA HealthCare further improve the interface of the two windows for viewing...

Dec 2023
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Director

Relationship, Product

The vendor’s biggest strengths are in their reliability.

Dec 2023
||
(0)
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Director

Product

What we like most about the product is the immediate interface.

Dec 2023
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Director

Product

The biggest area of opportunity for AGFA HealthCare is integration with other platforms.

Dec 2023
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VP/Other Executive

Loyalty, Value

AGFA HealthCare's product is expensive for what it is, and they are nowhere near the most innovative...

Dec 2023
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VP/Other Executive

Culture, Relationship

AGFA HealthCare is pretty transparent, so I think they keep their promises. They are not always the...

Dec 2023
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CIO

Loyalty, Relationship

AGFA HealthCare's service is okay. Their transition to an enterprise solution was okay. I'm...

Dec 2023
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CIO

Loyalty

We are doing some consolidation because our health system is going through big changes and...

Dec 2023
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Manager

Relationship, Product

The biggest strength of Agfa HealthCare is that they take their product knowledge seriously. What we...

Dec 2023
||
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Manager

Relationship, Product

The vendor's main strength is the strong product knowledge they have. What we like most about the...

Nov 2023
||
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Manager

Product

The vendor has opportunities in artificial intelligence. Our radiologists like to use artificial...

Nov 2023
||
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Physician

Relationship

We really like the system's stability and that the vendor has good technical support. What we like...

Nov 2023
||
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Manager

Relationship, Product

I would like to see improvements to the cloud solution, PACS, and AI offering. I also want the...

Nov 2023
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CIO

Product

AGFA HealthCare's system is very stable and is always working well. That is very important for us....

Nov 2023
||
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CIO

Product

I like that the product is robust and scalable.

Oct 2023
||
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CIO

Product

The vendor could improve the product by offering better ease of integration.

Oct 2023
||
(0)
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CIO

Relationship, Product

The biggest improvements the vendor could make include being more proactive and utilizing agility...

Oct 2023
||
(0)
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Manager

Relationship

The relationship between us and the vendor is their biggest strength. The service support staff...

Oct 2023
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(0)
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Manager

Product

I like the seamless workflows and how the system can adapt to our often complex reporting workflows...

Oct 2023
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(0)
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Manager

Product

There are some features within our workflows that we would like the system to be able to facilitate...

Oct 2023
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(0)
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Manager

Operations

To improve my experience as a customer, Agfa HealthCare could offer ongoing refresher training as...

Oct 2023
||
(0)
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Director

Relationship, Product

The vendor's strongest aspect is their middle-level management team. I like the look and feel of the...

Oct 2023
||
(0)
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Physician

Relationship

I like Agfa HealthCare's attention to customer problems, and I like the system's stability.

Oct 2023
||
(0)
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Physician

Product

Agfa HealthCare could improve the product's user interface. The user interface has not been adapted...

Oct 2023
||
(0)
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Director

Relationship, Product

We still need better functionality from Agfa HealthCare as well as better communication around how...

Oct 2023
||
(0)
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Manager

Product

After a difficult start, the product is now stable. We really like that the product is well know....

Oct 2023
||
(0)
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Manager

Product

Agfa HealthCare's system is a good radiology PACS. The system is very capable of doing the things...

Oct 2023
||
(0)
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Manager

Culture, Relationship

If we want something from Agfa HealthCare, they are very easy to work with regarding billing because...

Oct 2023
||
(0)
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Manager

Operations

Agfa HealthCare schedules their training, and there are also ad hoc possibilities, so there is no...

Oct 2023
||
(0)
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Director

Relationship

What I like about Agfa HealthCare is the dynamism of the relationships. We get immediate answers to...

Oct 2023
||
(0)
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Director

Relationship, Product

The vendor's commitment and executive presence are their strongest aspects. The product is stable...

Oct 2023
||
(0)
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CIO

Relationship, Product

Agfa HealthCare's biggest strengths are their people's helpfulness, their product's functionality,...

Oct 2023
||
(0)
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CIO

Relationship, Product

The vendor's biggest opportunities for improvement are with their regional imaging arrangements and...

Oct 2023
||
(0)
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CIO

Relationship

Agfa HealthCare could improve the availability of their skilled engineers on their product's staff....

Oct 2023
||
(0)
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Director

Product

Our medical users have long since digested the innovation constituted by the product. We like the...

Oct 2023
||
(0)
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Manager

Relationship, Product

Agfa HealthCare's product is good. It performs the functions we need and is flexible for possible...

Oct 2023
||
(0)
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Manager

Operations

We would like to see Agfa HealthCare have tighter timelines for their implementations. Also, the...

Oct 2023
||
(0)
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Director

Product

For those of us managing the product, we have a few small but important fixes that would help us...

Oct 2023
||
(0)
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Director

Relationship, Product

What we like the most is Agfa HealthCare's reliability, and we think the product is robust. Agfa...

Oct 2023
||
(0)
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Director

Relationship

Agfa HealthCare keeps their promises, but it sometimes takes them a while to do that.

Oct 2023
||
(0)
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Director

Loyalty, Product

I like the product's functionality when it comes to its effectiveness and efficiency for...

Oct 2023
||
(0)
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Director

Relationship

Agfa HealthCare has new management, and we have seen some improvements over the past few years. The...

Oct 2023
||
(0)
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Director

Relationship, Operations

Agfa HealthCare needs to improve with faster implementation of new applications. Also, the internal...

Oct 2023
||
(0)
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Director

Relationship

We like the modularity of Agfa's system and the options we can use. The Agfa team is easily...

Oct 2023
||
(0)
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CIO

Loyalty

Agfa HealthCare is investing in their technology. We are impressed with all the new functionality...

Aug 2023
||
(0)
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CIO

Relationship, Operations

Conducting projects with Agfa HealthCare is painful; they move very slow, and the projects end up...

Aug 2023
||
(0)
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Manager

Value

There were some tasks that Agfa HealthCare used to do for us that they didn't charge for, but now...

Aug 2023
||
(0)
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Manager

Relationship, Operations

Although our upgrades have been delayed several times, Agfa HealthCare has been up front about the...

Aug 2023
||
(0)
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Manager

Culture, Relationship

Agfa HealthCare’s solution does work as promoted; however, the product works the way the supplier...

Aug 2023
||
(0)
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Manager

Relationship

With the Agfa HealthCare platform, we have been working quite closely with the vendor to upgrade to...

Aug 2023
||
(0)
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Manager

Product

Agfa HealthCare’s platform is as stable as anything, and if the platform goes down, it only goes...

Aug 2023
||
(0)
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Manager

Product

Agfa HealthCare suffers a little from being too comprehensive, like when a system has a million...

Aug 2023
||
(0)
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Manager

Relationship

We have a comprehensive knowledge base with Agfa HealthCare. We can access all our previous calls...

Aug 2023
||
(0)
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Manager

Relationship

We have gone as far as speaking with an executive when we have needed to, so Agfa HealthCare is...

Aug 2023
||
(0)
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Manager

Relationship, Operations

Agfa HealthCare just launched a community program, which is fantastic. Agfa HealthCare’s community...

Aug 2023
||
(0)
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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