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athenaCollector Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

athenaCollector definitely doesn't meet all of our needs. We are part of a larger healthcare...

Apr 2024
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Manager

Relationship, Operations

There are always questions about the way that athenahealth handles some claims, and we wonder...

Apr 2024
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Manager

Relationship, Product, Value

athenahealth does a lot of back-end billing for us. They have a we-do, you-do model. That means that...

Apr 2024
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Manager

Loyalty, Relationship

athenahealth's executive involvement is actually pretty good. athenahealth keeps the majority of...

Apr 2024
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Analyst/Coordinator

Operations, Product

When athenahealth is getting ready to do an upgrade or an update, they let us know in ample time so...

Mar 2024
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Analyst/Coordinator

Relationship

We have several separate offices, and athenahealth does an excellent job of keeping them separate...

Mar 2024
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Analyst/Coordinator

Product, Value

athenaCollector works well. I would definitely consider investing in it. We use athenahealth's...

Mar 2024
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CIO

Product, Value

Overall, athenahealth is pretty good if a customer can get a good rate. Obviously, athenahealth...

Dec 2023
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Director

Relationship

The effectiveness and quality of the offshore support continue to be a sticking point. The support...

Nov 2023
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CIO

Loyalty, Relationship

We are not anxious to leave athenathealth. They are very well aligned with practice management, so...

Oct 2023
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CIO

Relationship

I can't think of too many times when athenahealth has lied to us, so I would say they are keeping...

Oct 2023
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Director

Product, Value

athenaCollector gives us the flexibility to implement custom rules that would stop us from sending a...

Oct 2023
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CIO

Operations

athenahealth offers training at any time on certain things. When they do have a new product, they...

Oct 2023
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CIO

Relationship

We have business review meetings with the vendor’s executives. They come down when they can. The...

Oct 2023
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CIO

Relationship, Product, Value

athenaCollector takes so much time and so many tasks off of our internal team. athenahealth handles...

Oct 2023
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CIO

Relationship

athenahealth has the right intentions. There is no other vendor who is watching us every day and...

Oct 2023
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Director

Product

athenaCollector has integrated well with payer systems to help us meet our quality goals. The vendor...

Oct 2023
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Director

Product, Value

athenaCollector doesn't meet all of our needs. It doesn't do anything for our specialty, and its...

Oct 2023
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Director

Relationship, Operations, Product

athenahealth does a good job of rolling things out for athenaCollector. They trial and error things...

Oct 2023
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Director

Operations

I enjoy what the vendor does with training for athenaCollector. They walk us through its screens and...

Oct 2023
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Director

Product

athenaCollector is pretty high tech. We like that it is integrated with our revenue cycle system and...

Oct 2023
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Director

Product

I don't think it is hard to pull reports from athenaCollector, but the system's reporting abilities...

Oct 2023
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COO

Product, Value

athenahealth is supposed to keep up on changing rules, and there have been a couple that have...

Sep 2023
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COO

Value

The product is not cheap, and athenahealth does charge us quite a bit for extra things.

Sep 2023
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COO

Product

There is some missing functionality in athenaCollector. The problem is that we have no control over...

Sep 2023
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COO

Product

I like that everything is clean and very automated within the product. Things go out, come back, and...

Sep 2023
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COO

Product

Some improvements I would like to see would be to be able to build more front-end scrubs so that the...

Sep 2023
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CFO

Value

As athenahealth has gone through a few private equity companies, the services have deteriorated...

Aug 2023
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Physician

Value

athenahealth takes a percentage of everything we do. They historically have not nickel-and-dimed us....

Jul 2023
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VP/Other Executive

Culture, Value

athenaCollector is very pricey, and I am not very pleased with athenahealth's pricing. They are...

Jul 2023
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VP/Other Executive

Relationship

I get frustrated sometimes with athenahealth’s online support team not really resolving issues the...

Jul 2023
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VP/Other Executive

Relationship

For the most part, athenahealth doesn’t claim to do something they are not going to do. They will...

Jul 2023
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VP/Other Executive

Relationship, Product

athenaCollector’s strength is that it is user friendly for our providers as well as our staff....

Jul 2023
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