Commentary Summary
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User Commentary
Product
athenaPractice PM performs well. And it is really easy. We recommend it all the time.
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Value
The only downfall of athenaPractice PM is there are some things that we have to buy from a third...
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Relationship
Support is probably athenahealth’s trouble spot right now. They are outsourcing client services. The...
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Relationship
athenahealth hasn't been very timely in responding to inquiries or posting payments.
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Operations
The system's go-live process was awful. Our experience with the vendor was very challenging, and we...
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Operations
athenahealth has pretty decent training videos.
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Operations, Product
The scheduling part of the product is pretty easy to use, and the vendor has made some upgrades to...
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Value
If we had to buy a PM system again, we would look to see what else was out there and whether it was...
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Product
The ease of use for end users would be top of the scale if athenahealth would make the reporting...
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Relationship
I am going to give the quality of athenahealth’s ongoing support a top score only because of the...
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Product
Once I go through the difficult process of getting the reports I need, the reports tell me what I...
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Operations, Product
athenahealth does the upgrades on the back end, so we don't have to do anything. We wake up, and...
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Relationship
athenahealth is a big company, so when one person isn't sure about our question, they will pass us...
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Operations
For an education program to be effective, it needs micro trainings that are five minutes or less,...
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Relationship
We get passed around the most with the vendor's phone support. athenahealth's web support is their...
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Product
The charts in athenaPractice PM are easy to use. We are getting them down and doing okay. Time does...
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Operations
athenahealth has plenty of offerings for training. It is on us whether we take those opportunities...
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Product
We are not super crazy about the scheduling component in the system. The vendor seems to focus on...
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Product
The product is pretty good. There are a couple of add-ons or plug-ins that look through tickets...
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Relationship
athenahealth’s support team is pretty good. I usually try to open tickets online instead of just...
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Product
The practice side of the product hasn't changed in years, so aside from adding plug-ins, I wouldn't...
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