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Ellit Groups Go-Live Support Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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Director

Loyalty, Relationship

We have had great success with Ellit Groups. The firm does a great job, and I don't have any...

May 2024
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CIO

Operations

Although a superuser of ours had a bit more training, they were still new to the system. Ellit...

Apr 2024
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CIO

Relationship, Operations

We had a couple of people from the firm on-site for a few days. It was very nice of them to be...

Apr 2024
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CIO

Value

I did not see the staff at any time sitting idle watching the phones. Every unit was very busy, and...

Apr 2024
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CIO

Relationship

With the firm, we definitely decreased the ticket volume. We had less than half the number of calls...

Apr 2024
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CIO

Loyalty

We selected Ellit Groups because we had a reference for them, and the firm came in, did an RFP, and...

Apr 2024
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CIO

Relationship, Value

I have used at-the-elbow support in a number of organizations. I have always viewed it as a...

Apr 2024
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CIO

Relationship, Operations

We had multiple areas that went sideways during our go-live. I was able to drop our Ellit Groups...

Apr 2024
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CIO

Relationship

I’m a big fan of Ellit Groups’ CEO. A lot of the CEOs we work with out in the industry are very good...

Apr 2024
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CIO

Operations

Ellit Groups was tremendous in enabling our go-live. First and foremost, whenever we had to think...

Apr 2024
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VP/Other Executive

Value

We arrange for an all-inclusive rate that includes Ellit Groups' hours and travel. It is hard to...

Dec 2023
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VP/Other Executive

Loyalty, Relationship

We have used other firms for activation support, but Ellit Groups has become our go-to firm for...

Dec 2023
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VP/Other Executive

Relationship

Ellit Groups sends out daily snapshots with their customer interactions and some of the things that...

Dec 2023
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VP/Other Executive

Relationship

Ellit Groups' leaders interact to see how their team is doing. The leaders have even offered some...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Relationship, Operations

When we kicked off our implementations, we had done an RFP and had selected a different firm to...

Dec 2023
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VP/Other Executive

Relationship

Every time we have needed Ellit Groups, they have been very responsive by providing quotes and then...

Dec 2023
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