Community Connect EpicCare Ambulatory EHR Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Epic is a market leader in many areas. They are always leaders when it comes to the adoption of new...
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Loyalty, Product
Epic has made a lot of improvement over the last several years in trying to simplify things, but the...
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Relationship, Operations
We get white-glove service. When an upgrade is happening, preemptive notifications will be sent out,...
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Operations
The host cannot do a session just for a specific specialty; that is some of the feedback from...
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Culture, Loyalty, Product
The tough thing is that if I could have been allowed to buy the product directly, I would say...
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Loyalty, Product
If we were to go with another vendor's solution, it would be our instance that we get to govern and...
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Operations
The training looks like classroom-style training for providers and separate classroom sessions for...
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Loyalty, Product
We love the product as a clinical solution. If we had Epic's practice management tool in the EHR, we...
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Product
We have a lot of ancillary medical equipment in our facilities. In the hosted model, that equipment...
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Loyalty, Value
I would tell a friend that if they can go with Epic directly, then great. That is the ideal...
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Product
The feedback I get about Epic's system is that there is too much information, too many clicks, too...
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Loyalty
I'm really looking forward to Epic's coziness with Microsoft and what they are going to do in the...
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Relationship
From an Epic standpoint, where they can improve is the customer relationship management platform...
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Product
Epic is the only game in town at this point. They have very successfully cornered the market,...
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Product
The opportunities with Epic are endless in working with a safety net population. The importance of...
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Product
There is a lot of focus on driving efficiencies and doing things with fewer touches and fewer...
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Loyalty, Relationship, Product
Epic gives transparent road maps. I think those road maps can be confusing to folks who are newer to...
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Value
We are still learning the cost model. There have certainly been expenses we didn't plan for. There...
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Relationship, Product
Some unmet needs are certainly around care management and care coordination, especially...
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Product
The system is user friendly. We can tailor it to our needs a bit by adjusting its work queues and...
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Relationship, Operations
Our host site's strong point is hospital billing. A lot of the time, we will look for certain...
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Operations, Product
Users have to do things differently in the system for professional billing, and we have been able to...
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Product
We have had some hiccups where the system has shut down for our remote staff members, and those...
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Loyalty, Relationship
I have noticed a lot of changes from our host site in the recent past, like more communication. I am...
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Product, Value
There is a lot of automation in the system. There is more automation in the EHR from a billing...
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Relationship, Operations
Once we went live on the system, it was amazing. It is so much easier to use than any previous EHRs...
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Relationship
Our Community Connect host site has been very responsive. They research issues to try to find viable...
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Relationship
Our Community Connect host site has limited resources available to us to correct any issues, so...
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Operations
The implementation has been good, but we are still working through a lot of kinks. We have an access...
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Loyalty
I have confidence that the EMR will help us get where we need to go. It has reduced some pain points...
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