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User Commentary
Loyalty
We are moving away from the environment the system is monitoring, so in the future, we may not need...
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Product, Value
We are using the system to monitor our environment, and it gives us some inside data on the network...
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Product
Some of the reports don't work well, especially when we have a lot of data, but we don't use those...
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Relationship
The vendor is responsive every time we reach out to them, and they are willing to help.
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Product
I don’t know how much use we have for this product at this point. We don’t use it as much as we used...
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Relationship
I have never had trouble getting to somebody within the vendor's organization who could deal with...
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Relationship, Operations
I like that the vendor has been holding regular sessions where they go over features and have people...
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Loyalty, Relationship, Product
The product is working for the most part, but it took several months for the vendor to figure out...
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Product, Value
The way the product UI is set up to run is very clunky; it is not very user friendly. Sometimes we...
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Operations, Product
We downloaded the latest software version that the vendor gave us to try and fix some of the...
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Relationship
The vendor’s support team has been really great. They are always on calls and always trying to help....
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Relationship, Product
The vendor releases things a little too often; they are always changing the versions. Without any...
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Relationship
The vendor’s leadership always seems to be on the calls. The executives are very involved with what...
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Value, Value, Value
I don’t handle our money, but I think that the product is worth the money because we keep renewing...
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Loyalty, Loyalty, Loyalty, Product, Product, Product
The product is our number-one, go-to tool, and Goliath Technologies is sticking around with us as...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Goliath Technologies reaches out very well and makes sure that we are taken care of. For example,...
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Product, Product, Product
The user interfaces in the product are very easy to use. Everything is in one area for all of the...
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Product, Product, Product
The product is accurate, especially with the networking issues on the user side. We have some remote...
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Product, Product, Product
In the product, there are a number of reports to choose from, and all of the available reports are...
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Relationship, Operations
Every customer's environment is different. We saw a few anomalies, and we worked with the team from...
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Relationship, Operations, Product
There were a lot of complaints about the slowness of our cloud solution, particularly around the...
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Operations
Goliath Technologies and their teams were great to work with. Obviously, the implementation required...
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Loyalty, Relationship
Goliath Technologies came to us by word of mouth. We talked to a couple of customers, and the...
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Loyalty, Product
Our goal is to actually expand the system past the cloud environment. The product's ability to...
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Product
The system is user friendly. The reports are easy to read, and my team has no issues with them.
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