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HCLTech Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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Commentary Summary

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Neither
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Negative
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User Commentary

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CIO

Relationship, Relationship, Value

HCL Technologies is one of our strategic partners, so they do a lot of business with us. HCL...

Nov 2023
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(0)
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Director

Relationship, Relationship

I have been very happy with the resources I am using from HCL Technologies. They take initiative,...

Oct 2023
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Director

Relationship, Relationship

The executive involvement was pretty low until fairly recently. Over the past few months, the...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Services, Services

HCL Technologies is ensuring that the milestones are being met.

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty

The firm has quite a bit of technology; they just haven't been able to bring things to bear yet. I...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Operations

There are parts where HCL Technologies does well and other parts where things start to get more...

Sep 2023
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(0)
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VP/Other Executive

Relationship

The firm has been good about bringing folks in. We worked with a few folks during the sales cycle...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Relationship, Value

After the firm makes the changes they need to get their standards in place, I expect them to start...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Value, Value

We got a good reduction in price moving from our previous firm to HCL Technologies. They weren't the...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Services

Some of the firm's services are new, but we have had a good reaction overall. The firm has brought...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

There were some things HCL Technologies didn't get right, and we have had to work through some of...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Services

Things are hit-and-miss with the firm’s consultants. I haven't been impressed with them. We haven't...

Sep 2023
||
(0)
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Director

Relationship, Relationship, Relationship

We have a chatbot that has been very effective for us. A good percentage of our associates contact...

May 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

I want to see more technical people at the HCL Technologies service desk to solve more resolutions...

May 2023
||
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Director

Relationship, Relationship, Relationship

There is the team that does the work and then the people that are supposed to manage the work. The...

May 2023
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(0)
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We have relationships up and down the HCL Technologies leadership stack. The account executives have...

May 2023
||
(0)
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Director

Relationship, Relationship, Relationship

I have recommended HCL Technologies to other organizations. Potential clients should understand...

May 2023
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