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User Commentary
Loyalty
What is offered in HealthEC Population Health Management Suite is good. It is exactly what we are...
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Value
HealthEC does avoid nickel-and-diming. When they are involved, support is where HealthEC may be a...
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Product
I'm opposed to the product. Our physicians are supportive of it, but we have had a lot of quality...
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Value
HealthEC doesn’t nickel-and-dime us, but the product is expensive. I don't know what the vendor...
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Relationship, Operations
We are struggling with HealthEC right now. They had a big data incident and had to redo their whole...
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Relationship, Product
I don't understand the technical side of what HealthEC provides and some of the issues presented....
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Relationship, Operations
HealthEC is not proactive in terms of helping us understand the capabilities of the platform. We...
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Relationship
A big frustrating point for us is we have asked to speak to other HealthEC clients who work with...
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Relationship
HealthEC has very good customer support. We have a regular touchpoint meeting, and the vendor is...
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Loyalty, Product, Value
I have had limited interactions with population health platforms and vendors, but I have learned...
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Relationship
It was really hard to understand what the vendor had done when they did things. We needed a lot more...
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Relationship
HealthEC is extremely prompt in responding to any questions or requests we have and supplying us...
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Relationship
We interface at various times with the most senior people at HealthEC, and they have been very...
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Product
The stability and reliability of the application have continued to prove difficult for us. There are...
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Product
One of the major challenges of HealthEC is the less-than-intuitive way the data is buried in layers....
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Loyalty
We have talked with HealthEC about the direction of data healthcare interoperability, and they are...
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Loyalty, Relationship, Product
We have had to spend a tremendous amount of money to get relatively okay product development from...
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Culture, Value
We have a standard statement of work in place with HealthEC, but we get frustrated because if our...
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Operations
HealthEC’s implementations are done 100% remotely with a team that is based offshore. We are dealing...
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Relationship
HealthEC is very responsive. When issues are flagged, the vendor tries to quickly resolve them. The...
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Relationship
We wanted HealthEC to feel that transparency was really important to us so that if they detected an...
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Product
The issue comes up when data we need to report on is entered into the front end. We were told quite...
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Loyalty, Product
We run into gaps when we think about layering other services to integrate with the system. We are...
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Product
Out of design, stability, reliability, and responsiveness, design probably ranks the highest in...
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Relationship
We are in touch with HealthEC’s support team pretty regularly, and they always answer. We can turn...
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Product
HealthEC Population Health Management Suite and its data analysis are favorable. HealthEC is a...
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Relationship
HealthEC is proactive in reaching out to us. They give us new things in a usable and understandable...
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Relationship
HealthEC has been efficient, and they have worked with us. We have had various points when we have...
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Relationship
HealthEC has always worked with us hand in hand. There was once or twice when we had to wait a...
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Relationship
The vendor is clear about how long something is going to take; they give us expectations. One of the...
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Relationship
There are people we interact with at HealthEC, and they are always responsive to anything we ask...
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