Drug Diversion Analytics Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Value
I do think that HelioMetrics avoids charging for everything. I really like their customer service...
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Operations
The only thing that HelioMetrics could improve would be the implementation phases. I know that there...
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Product
HelioMetrics’s product aggregates data, so we can see when medications are pulled, when they are...
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Relationship, Product
Typically, we use the product to target instances where there is an employee, usually a nurse, who...
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Relationship
When I have questions and I'm doing an investigation, if I don't see what is going on or if I feel...
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Product
The HelioMetrics solution is web based, so the upgrades happen in the background. We haven't had any...
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Operations
We haven't done any training with HelioMetrics for quite a while, but I am not worried because of...
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Relationship
When I reach out to the vendor, I get somebody I'm familiar with and who is familiar with our...
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Product
I don't have any problems with what the expectation was with HelioMetrics when we got started. I...
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Product
HelioMetrics has done really well. We see small updates and stuff in the background, and I haven't...
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Product
The only things that we have trouble tracking are PCAs and continuous infusions inside the...
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Product
A weakness in the system would be tracking the volumes administered so that we can verify that the...
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Product, Value
The tangible impacts of the HelioMetrics system are a little harder to delineate. Obviously, looking...
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Loyalty
We are going to be looking at alternatives to see what else is on the market and whether anything...
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Loyalty, Relationship
HelioMetrics is quite a small company and maybe doesn't have the resources to solve things promptly....
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Product, Value
The outcomes we have had in terms of finding diversion with the Drug Diversion Analytics platform...
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Product
What I would share with someone who is looking at Drug Diversion Analytics is that it is a more...
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Product, Value
Drug Diversion Analytics is the most comprehensive system, and we are very satisfied with it. It...
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Relationship
HelioMetrics is very responsive and customer service oriented. We have a HelioMetrics representative...
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Loyalty, Relationship
I would tell other sites that unless they have had a similar solution before, Drug Diversion...
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Product
We have caught diversions and performance issues using Drug Diversion Analytics. That doesn't mean...
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Product
Drug Diversion Analytics isn't the easiest system to navigate. That has been a consistent issue. It...
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Loyalty
If we were to do everything over again, I would look carefully at Drug Diversion Analytics and other...
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Product
Drug Diversion Analytics has gotten better. It is quite a comprehensive system, and it does a good...
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Loyalty, Product
We have internal policies that we try to keep up with, and we look at a specific number of people...
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