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User Commentary
Relationship
The relationship is the biggest strength of IQVIA. They understand our requirements. They mostly...
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Product
Arcus Air HIS feels like a beta product that is not fully thought out and that is lacking in main functionalities....
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Relationship
With Arcus Air HIS, there is very little proactive support. We initiate everything ourselves.
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Relationship, Product
IQVIA is now using cloud technology a lot, and we like that. Arcus Air HIS is working very well.
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Product, Value
There is a screen in Arcus Air HIS for when we give a patient medication, and we can view the screen...
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Relationship, Product
Support and innovation are the biggest strengths of IQVIA. Our doctors have found Arcus Air HIS...
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Relationship
Lately, IQVIA’s support team has not been very prompt, and I have had to repeat my requests many...
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Product
An improvement we would like to see from IQVIA would be a change to the graph of one of the charts...
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Relationship, Product
Some things are working okay with Arcus Air HIS, and with other things, we need to talk to IQVIA...
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Relationship
I would like better turnaround times and better SLAs in terms of support from IQVIA. Sometimes, it...
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Relationship, Value
When I raise problems to IQVIA, they are responsive and get things done on a fast scale. Also, we...
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Relationship
In terms of keeping their promises, IQVIA is above average. However, there are some things that they...
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Product, Value
IQVIA’s default factor is to charge for every request and change that they see.
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Operations
Our implementation was done remotely, and I wish that IQVIA had been more physically present because...
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Product
Most doctors found the interface in Arcus Air HIS a bit full when trying to translate it to their...
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Product
We can’t really maximize the benefits with Arcus Air HIS that we initially predicted because of...
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Value
If IQVIA were to pursue a one-size-fits-all approach, they would have to be open to some localized...
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Relationship
IQVIA responds after we create tickets, and they respond in maybe an hour or two just to give us a...
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Product
I wish IQVIA could do more to the product to enhance it for telemedicine and then provide an avenue...
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Product
With IQVIA, things are now better than before in many ways. We are always trying to make...
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Operations
The vendor’s training was a very bad experience. The trainer was very bad, and the training was not...
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Relationship
We got some problems fixed with the product, but some problems haven't been fixed. Some of the...
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Relationship
The vendor's biggest strength is their support. The biggest area we would like the vendor to improve...
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Product
When we receive new medications and add them to our list, they aren't identified in the system. We...
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Product, Value
After we applied the program, we were surprised by what it gave us, and we felt good about it. Now,...
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Product
Some of the challenges we have faced with the system include the quantities of medications. The...
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Product
I don't think that the platform needs improvements, but it might be nice if the vendor were to add...
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Relationship
IQVIA keeps their promises 100%. They work with us and support us. But in the last few months, the...
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Relationship, Product
Arcus Air HIS is excellent for us. It is an easy and comprehensive system.
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Operations, Product
The best thing about Arcus Air HIS is its flexibility. It isn't complicated like other systems that...
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Product
One of the best things about Arcus Air HIS is that the system is always being developed and...
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Loyalty, Product
The product is configured to our lab devices. That will allow results to automatically go to the...
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Operations, Product
All of our physicians are satisfied with the system. It is easy to train people on the system and...
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Relationship
IQVIA's support is great. We have support for each of our organizations, and the vendor supports us...
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Relationship
Arcus Air HIS is a good and flexible system. The vendor's support team is good, and they help us...
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Product, Value
Arcus Air HIS is very robust, and on the clinical side, it is one of the top products in the...
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Relationship, Operations
At the time of the implementation, IQVIA was very supportive. And now that we are using the system...
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Product
The existing Arcus Air HIS dashboard is not what we were expecting. The system needs to improve...
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Relationship, Product
IQVIA should improve the quality of software development and do more quality assurance before...
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Relationship, Product
Arcus Air HIS meets most of our needs for most clinical and financial modules. However, it meets...
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Relationship, Product
IQVIA could help improve users' understanding of requirements.
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Relationship, Product
IQVIA should analyze modules that are associated with healthcare but are outside their HIS. They...
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Relationship
Digitization is a core of many organizations nowadays, so IQVIA should ensure the quality of their...
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Product
The system meets most of our needs for multiple clinical modules. However, it only meets some of our...
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Relationship, Value
IQVIA could improve the user experience to save time and increase productivity.
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Relationship
Arcus Air HIS is very user friendly. We receive good support from IQVIA; support is their biggest strength....
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Product
Based on my experience with the product, I think that the system is very useful to users, even its...
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Loyalty, Product
I will always be extremely satisfied with the system. We haven't faced any challenges with Arcus Air...
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Loyalty, Product
We are using the system now, and we are going to continue to use it. I would buy it again. Arcus Air...
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Relationship, Value
When we desire something, IQVIA delivers. There are many times when they have delivered things for...
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Relationship
The support IQVIA gives us is wonderful. IQVIA's people are available to support us with any of our...
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Value
Arcus Air HIS is worth what we have paid. Using the application across all of the users we have is...
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Operations
The implementations are challenging. The master data preparation and the integrations were a...
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Product
The solution is quite stable. It is one of the most robust and stable software solutions that I have...
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Product
The EHR is quite good in terms of its width and depth. It covers all of the aspects. All of our...
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Relationship
Improvement is part of every business, and it provides more stability for any product. When it comes...
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Relationship
IQVIA keeps their promises. I have even worked with some of IQVIA's higher-level authorities, and...
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Operations
The vendor's implementation services were very good and supportive. The product's quality is very...
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Operations
IQVIA's people give us training whenever we need it.
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Operations
IQVIA was excellent at supporting us through the implementation process. They were really...
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Operations
We did have challenges before and after the go-live. Once we went live, issues kept coming. There...
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Operations
The things that IQVIA should do over the next year to help us the most are to increase the number of...
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Relationship, Product
For 2023, we would like IQVIA to focus on the unification of a common medical file for the entire region....
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Product
I would like to see improvements around the upgrades that come when new functionalities are launched....
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Relationship
I am not happy with the support team and IQVIA’s involvement. If the support team is involved, then...
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Product
If IQVIA were to improve the reporting part of the product, then the product would be suitable for...
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Relationship
IQVIA’s support team can be classified in two ways. The junior level of the team attends our calls...
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Product
We are not able to fetch any reports from certain areas of the EHR. Even when we are doing special...
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Product, Value
If the reporting piece were okay, then I would buy the product again. Aside from that aspect, there...
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Relationship, Product
IQVIA’s support team does not do well at all, but overall, the product's quality is good. The report...
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Value
IQVIA has been posting some extra charges, but we have not committed to those extra charges.
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Relationship
IQVIA's vision needs to deliver for the clients. But IQVIA's only vision is of getting attention for...
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Product
While fetching a report with more than two weeks of data, the entire application stops, and that...
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Product
Arcus Air HIS as a whole has good software in its EMR and registration modules. All other modules...
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