Patient Education Commentary
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Subject Expert
Adam Cherrington
SRU Manager
Commentary Summary
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User Commentary
Loyalty, Operations
Krames acquired Healthwise and gave them a huge library of really good written education and some...
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Loyalty, Relationship
Krames' people have traditionally been the blue-collar hard workers of written education. A lot of...
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Loyalty
Krames operates like a web-based company. They approach their product like it is a good product, but...
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Product, Value
One outcome that we have seen from the product has been that we no longer have to print everything...
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Operations, Product
The product's ease of use is good for patients. I think the system is a bit better targeted toward...
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Loyalty, Value
We are doing additional discovery to see what other opportunities there are on the market because...
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Operations
We haven't received a lot of ongoing training from the vendor. If we have questions about setting up...
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Relationship
If there were a major issue with the system, the vendor would let us know, but we have identified...
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Relationship
Krames' people always respond to us and get us what we need eventually, but we communicate with them...
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Product
What Krames does well is their technology interface, the content of their product, and their...
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Relationship
I have an account executive, but I also work with the service desk staff on tickets. There is room...
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Operations, Product
After we show patients how to use the system, the ease of use is generally high, but if they are not...
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Operations, Product
Krames offers so much material that we need time to filter through it and choose what we recommend....
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Operations, Product
There is one question that comes up quite a bit. Sometimes, a provider puts in a diagnosis, but the...
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Operations, Product, Value
The software we had prior was for patients in the facility during their admission. The quality of...
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Product, Value
One significant outcome we have experienced from using the system has been the provision of written...
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Product
The system allows for real-time upgrades, so the vendor pushes upgrades out, and we can pick them up...
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Loyalty, Product
We went through an RFP, and the vendor's system was by far the easiest and best system for adding...
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Operations, Product
Whenever we are updating our library in the system, there are consistent issues with validation, and...
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Relationship, Operations
Krames is proactively working to create more ways to educate patients that will support their...
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Operations, Product
There is not a good way to measure outcomes with Patient Education. We have asked Krames for details...
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Loyalty
Krames merged with The Wellness Network. We have been using The Wellness Network for a long time,...
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Loyalty, Relationship, Operations
I don't even know who the people are at Krames because they don’t interact with anybody. Krames...
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Relationship, Value
The Patient Education product is good. Krames is good about keeping promises. We don't have any...
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Loyalty
Krames' product is more straightforward than other systems we have, but other systems can do a lot...
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Product
Krames’ latest update doesn't include the physician workflow in the way we need it to, so we are not...
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Operations, Product
Krames is so amazing to work with, but there are some other education providers out there that have...
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Operations
Krames is super helpful with any materials I need to put out for staff. Krames tailors their...
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Relationship
Whenever there is an issue, Krames is usually on top of it. When we call in, they have usually...
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Relationship
The direct person that I report to with the vendor is really responsive and helpful. I had the same...
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Loyalty, Operations, Product
We had a lot of providers who really liked the legacy Krames product before the upgrade to FHIR, and...
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Product
The regular technical maintenance and the breadth of content are quite good with Krames' product....
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Operations, Product
With the breadth of the content in Krames' product, sometimes the mapping and suggestions for the...
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Loyalty, Operations, Product
We had a lot of providers who really liked the legacy Krames product before the upgrade to FHIR, and...
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Product
The regular technical maintenance and the breadth of content are quite good with Krames' product....
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Operations, Product
With the breadth of the content in Krames' product, sometimes the mapping and suggestions for the...
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Product
The product is user friendly. I like the search bar. We can just type in anything we want and see...
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Relationship
When I need support, I can just turn in a ticket, so that is very user friendly. Lately, with...
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Loyalty
New technology is where Krames shines. The vendor will be testing the use of avatars. Krames is...
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Loyalty
WebMD's purchase of Krames was a really good thing for Krames. Krames had a very stagnant product....
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Loyalty, Operations, Product
Krames has the best-in-class tool when it comes to uploading our own patient education material onto...
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Relationship, Operations
Krames is an internet-based company or a technology-based company, and that is good. There are lots...
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Relationship
Krames got bought by WebMD, and there was a large influx of money, so it was a good thing for Krames...
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Product
There is a flaw in Krames' FHIR technology. With FHIR technology, users should be able to add...
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