Commentary Summary
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User Commentary
Product, Value
Things with Luma Health are mostly done via text, so things are quite simple on the patient end. The...
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Relationship
In the past few years, we have had many different managers assigned to us. Internally, Luma Health...
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Product
Luma Health is pretty darn easy for the patients to use. The only hard part is that there is always...
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Loyalty
Luma Health’s ease of use for the office staff is getting there. Things are a little hard because...
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Culture, Operations
In our experience, Luma Health is overpromising and underdelivering. We were promised something and...
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Operations
We don't really do a lot of training for Luma Health. Our model is that the vendor trains us, and...
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Relationship, Product, Value
Luma Health tries really hard, but they are not quite there yet with integration. They really need...
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Relationship
Luma Health’s support is unbelievable. It is rare that I submit a ticket and don't get a response...
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Relationship
Luma Health's executive involvement has been on the lower end. We had a strategic planning meeting,...
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Loyalty, Relationship
We have had some challenging projects recently that have not been the best, and our satisfaction...
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Culture, Relationship
The vendor has very good people who work hard to understand our problems. However, they can...
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Relationship
Luma Health is really responsive and supportive. We just don't get that from all the vendors. Luma...
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Product
It has been hard for all of the information to flow back and forth between the Luma Health platform...
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Relationship
We want Luma Health to work with us to streamline or use technology to make processes easier for patients....
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Operations, Product
We rolled Luma Health out quite some time ago, and the patient engagement percentage rate is very...
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Loyalty, Relationship
I have no issues with getting somebody from Luma Health to listen to me, whether that is to discuss...
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Product
For Luma Health, the challenge they have now is our EHR vendor is rolling out their own online...
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Loyalty, Product
I would buy Luma Health again if the vendor fixed their reporting. But I would not buy Luma Health...
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Operations
When it comes to training, there is a difference between tech folks and operations users, and I...
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Product
There are some things that would be nice to have that Luma Health doesn't have, but by and large, it...
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Relationship
Luma Health is always developing new features. That is really nice. They take our feedback and...
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Relationship
I work with Luma Health often, and their tech support is phenomenal. I love that. The vendor's...
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Relationship
One thing that we have been really disappointed about with the vendor lately has been their...
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Operations
Luma Health is pretty good at implementations, but they initially promote products that might not...
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Product
The system is really easy to use. That is one of the best things about it. It has a smart wait list...
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Product
We use several of Luma Health's offerings. With online scheduling, we are able to offload workloads...
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Relationship
We have a dedicated project account manager from Luma Health who is very knowledgeable about the...
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Relationship, Product
Patient engagement is what the vendor does and what they focus on. Luma Health is constantly...
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Relationship
We would like to see Luma Health improve their reputation management because one of the things we...
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Relationship
Luma Health has provided all the technology that we have asked for. And the relationship gets better...
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Culture
Some areas for improvement for Luma Health are maybe the contracting process, the clarity of the...
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Relationship
We have had a very positive experience working with Luma Health. The vendor is very supportive. They...
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Operations
I am extremely happy with Luma Health because they are very responsive on their support end when it...
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Product, Value
The biggest benefit of using Luma Health is that it keeps our schedules full. That makes the system...
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Product
Luma Health could improve by having a bit of a bigger reach. I know that Luma Health's product is...
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Loyalty, Product
Luma Health is working on a new platform. We just don't know that it is 100% live yet. It is like a...
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Relationship
As far as functionality goes, the biggest strengths of the product are the appointment reminder...
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Loyalty
We went with Luma Health because their system had a strong integration with our EMR. Their...
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Loyalty, Relationship
Luma Health’s biggest opportunity is to continue to mature as a tech company. They feel a little...
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Relationship
Luma Health is an outstanding company. I have been very impressed with their approach, staff,...
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Operations
Even now that we are live with the system and have been for a while, if we want individual training...
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Relationship, Operations
Luma Health worked with us on a certain integration, and they did a great job with that. The...
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Operations, Value
Things are going fairly well with Luma Health, and we have had a lot of success with the...
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Relationship
Other solutions that are coming out in the space will probably not be able to do everything that we...
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Product
One thing that we want to see in Luma Health is a sidebar in our EHR that shows the communication...
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Loyalty
The newer things that Luma Health has released align with our priorities. I am not sure that some of...
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Relationship
The vendor executes things when we bring them our priorities, and we can have discussions with the...
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Relationship
I have reached out to the vendor's top executives, and they have come on-site before.
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Operations
We have had some variable implementation experiences with Luma Health. Some of our experiences have...
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Operations
Luma Health supports us in real time. We can ping them on their website. That almost makes it so...
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Loyalty
Luma Health's system is a little better than other tools. We chose it because its messages are...
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Loyalty, Operations, Product, Value
As we have introduced Luma Health's system to more of our staff members, they have been able to use...
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Culture, Relationship
I don't think we have been misled by Luma Health, but sometimes, the way they do things isn't the...
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Relationship, Product
Luma Health is one of the better companies that we have worked with in terms of integration methods.
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Relationship
We have had other vendors try to push certain functionalities on us, even though those...
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Loyalty
We have chosen to go with something else because another product meets our needs better. Luma Health...
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Operations
Luma Health was hard for me to learn at first; I had to learn it by using it and talking back and...
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Product, Value
Luma Health is really great for new patient referrals. We put our new referrals in the system, and...
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Product
I like the ability to use the blast or broadcasting feature when I have to send a message to a bunch...
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Product
Luma Health integrates well with our EMR. If a patient confirms their appointment when Luma Health...
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Product
Luma Health has an activity feed that lists the activity for the day, and it allows the patient to...
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Loyalty, Operations
Right out of the gate, we had to learn some things. But now, the process is pretty much like...
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Relationship
We have an assigned customer relationship manager, and that person has a team of analysts and...
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Loyalty, Value
We were getting feedback from a number of practices who said they were looking for a solution that...
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Relationship
Luma Health does a good job with the platform as a whole. Our end users realize the value...
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Operations, Product
The integration is pretty seamless for us. The product is part of our EMR vendor's integration...
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Loyalty, Value
My satisfaction with Luma Health a year from now will probably go down. I say that because I know...
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Operations, Product
Users want to tweak and change things, and then they don't like the way something is working and...
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Loyalty, Relationship
Luma Health is a solid B+ or A- platform. The vendor is on point with keeping us abreast of what is...
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Culture, Value
Just like any other vendor, Luma Health doesn't offer things for free. Luma Health brings new...
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Loyalty
Our users are asking for messages, appointment reminders, rescheduled things, and management of...
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Product
The product has a pretty robust set of features. We only use the system's appointment confirmation...
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Culture
Luma Health has been a blessing for us. The vendor prides themselves on innovation and really...
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Value
The vendor doesn't charge us for professional services every time we talk to them or get information...
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Product
I don't know how much of the general patient population is tech savvy, but our patients seem to...
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Value
We do not get the ROI that the vendor heavily promoted. We were told the system would improve show...
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Product
The product’s interoperability is one of its biggest factors, although Luma Health doesn’t market...
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Loyalty
We didn't do an exhaustive search of Luma Health’s competitors; at the time we bought the system, it...
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Relationship
Sometimes the vendor doesn't meet their timelines, but currently, there are no unmet commitments.
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Operations, Product
The platform and its UI have been very stable. We don't get notified when upgrades happen; they go...
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Operations
The implementation of the product was painful. I split the blame between the vendor and us, but it...
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Product
With Luma Health, the login information required to look at private text messages has been a little...
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Product
The consistency with Luma Health is good, and it is very reliable for actually texting patients.
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Operations, Product
It seems that Luma Health has a difficult time managing how to serve different EMRs because some...
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Value
We use Luma Health's products every day. That is how we send out visit reminders to patients. We do...
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Product
Luma Health is pretty easy for the patient and very simple for office staff. Luma Health works. It...
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Loyalty
Luma Health's product is probably not part of our long-term plans. We use Luma Health's product for...
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Culture
We got a pretty good deal with Luma Health. And depending on where we were, what we were doing, and...
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Relationship, Operations
Luma Health provided solid support for the go-live. It went fairly smoothly. If there were mistakes,...
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Loyalty, Operations, Value
We saw an improvement when we started with Luma Health. When we implemented Luma Health's product,...
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Culture
Luma Health's system drastically reduced the number of calls coming into our call center, and that...
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Relationship
Luma Health was proactive. They were up front about sunsetting their telehealth module; they let us...
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Loyalty, Value
We love the system. It absolutely helped us lower our calls in our call center. The issue with Luma...
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Value
Luma Health avoided charging for everything. That is what we liked about them. Now, the vendor of...
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Operations
The implementation with Luma Health had no issues or hiccups. It was done within a matter of a few days....
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Product
The ease of use for Luma Health is satisfactory. We have gotten feedback from many patients saying...
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Operations
Luma Health communicates back with us, and they try to support us. When we had training from Luma...
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Loyalty
We haven't done any recent upgrades with Luma Health because we have been trying to resolve other...
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Relationship
I have not had Luma Health reach out about any potential problems. We have had issues, and they have...
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Product
Self-scheduling is Luma Health’s Achilles' heel. That piece doesn't meet our needs well and could be...
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Product
We use Luma Health for a variety of uses like reminders, wait lists, self-scheduling, and...
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Operations
Luma Health could improve their training by adding a bit more customization and then maybe updating...
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Product
It would be really awesome if there were a way to catalog patient photos in Luma Health’s platform....
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Relationship
The vendor responds pretty quickly but only if we message them first. We do not have a single person...
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Product
We use Luma Health's platform to send text messages, and it works, but it definitely does not work...
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Product, Value
Our patients are not responding to the Luma Health review. We have received a bunch of negative...
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Culture, Value
We would purchase Luma Health again if the vendor let us only purchase the review part and gave us a...
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Operations, Product
The end users are well versed in the product; I have a well-educated team. Learning how to utilize...
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Product
We have been able to turn on a lot of features and functionality even though we have had some...
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Loyalty
We chose Luma Health because they were willing to partner with us. They didn't shove anything down...
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Relationship
Anyone on my team can reach out to Luma Health anytime and get an answer in less than 12 hours.
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Loyalty
Luma Health will be given a run for their money when other well-paid vendors start to make products...
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