Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Mach7 Technologies seems really amenable to a lot of the nuances of healthcare systems and how...
Login or Create an Account to see details.
Relationship
Mach7 Technologies could be better with support. Most of the time, we email them for support, but...
Login or Create an Account to see details.
Culture, Relationship
Mach7 Technologies just doesn't deliver. They are trying to do better at keeping all their promises,...
Login or Create an Account to see details.
Product
There are certain things that aren't clear in Mach7 Vendor Neutral Archive’s GUI. We have two...
Login or Create an Account to see details.
Relationship, Operations
I'm extremely happy with Mach7 Vendor Neutral Archive. As a vendor, Mach7 Technologies has been a...
Login or Create an Account to see details.
Product
For interoperability goals, we have been able to make a lot of connections; the EHR integration is a...
Login or Create an Account to see details.
Relationship
Mach7 Technologies is good with incident responses, but with level-two support, they don't have...
Login or Create an Account to see details.
Relationship
In normal incident stuff, if something is down, Mach7 Technologies is excellent with their response...
Login or Create an Account to see details.
Relationship, Operations
Mach7 Technologies doesn't drive outcomes for us, and we don't ask them to do that. I'm more...
Login or Create an Account to see details.
Relationship
Mach7 Technologies can improve the service and the maturity of their service response. We know...
Login or Create an Account to see details.
Loyalty, Product
On the administrator console, the version of Mach7 Vendor Neutral Archive we are on requires...
Login or Create an Account to see details.
Operations
I was involved with the Mach7 Vendor Neutral Archive training, and it was pretty good. Mach7 Vendor...
Login or Create an Account to see details.
Relationship
Support from Mach7 Technologies is mostly just web support. They do have a call center, but we...
Login or Create an Account to see details.
Loyalty, Product
I would not buy Mach7 Vendor Neutral Archive again just because of some of the issues we have...
Login or Create an Account to see details.
Product
Mach7 Vendor Neutral Archive has been working really well. Anytime we need to add a new clinical...
Login or Create an Account to see details.
Relationship
Mach7 Technologies has taken a long time to get a new update, and that is a big deal for us. They...
Login or Create an Account to see details.
Product
We have had some time to get used to the VNA, but we haven't fully realized all of the goals of what...
Login or Create an Account to see details.
Product
There are a couple of glitches in the VNA that we haven’t figured out yet. When going around...
Login or Create an Account to see details.
Relationship, Operations
We have been really fortunate with Mach7 Vendor Neutral Archive. We have a few really good analysts...
Login or Create an Account to see details.
Product
We have a lot of logic happening within the Mach7 Technologies VNA. When we need to send images from...
Login or Create an Account to see details.
Loyalty
We have a disaster recovery site, but we have never had a good experience with Mach7 Technologies...
Login or Create an Account to see details.
Relationship
The vendor's support in the last year or so went down the drain. Whenever we tried to contact the...
Login or Create an Account to see details.
Value
The vendor charges us for everything we ask for and more, except for upgrades. Upgrades are included...
Login or Create an Account to see details.
Culture
Mach7 Technologies promised us something several years ago, and they are just now getting other...
Login or Create an Account to see details.
Relationship
Anytime I need the vendor's assistance, they are prompt in helping me where they can. Anytime I open...
Login or Create an Account to see details.
Relationship
The vendor has been using a third-party service that doesn't know the software at all. The support...
Login or Create an Account to see details.
Relationship
From an IT perspective, the vendor was definitely behind the gate a bit. For example, a lot of the...
Login or Create an Account to see details.
Culture
We had our license expire several times, and Mach7 Technologies never noticed until we reached out...
Login or Create an Account to see details.
Relationship
Like a lot of vendors, Mach7 Technologies doesn’t ever seem to communicate when they have a new...
Login or Create an Account to see details.
Product
For the most part, the Mach7 Technologies machine has done what it is supposed to do. We don't have...
Login or Create an Account to see details.
Loyalty
Mach7 Technologies was supposed to do a bunch more for us, and we were abandoned. They were selected...
Login or Create an Account to see details.
Relationship
We have been expanding the system and have been successful at moving outside radiology. We have...
Login or Create an Account to see details.
Product
On the VNA side, Mach7 Technologies does have a bit of a better product than they have in other...
Login or Create an Account to see details.
Relationship, Product
While we see some positive changes in support, I would like to see a better ticketing system....
Login or Create an Account to see details.
Product
The system is easy to work with, and it integrates well with other PACS solutions and modalities. We...
Login or Create an Account to see details.
Relationship
We have seen positive changes in support, and things are going well. We feel like we get things...
Login or Create an Account to see details.
Loyalty, Operations
Mach7 Technologies is pretty careful with their upgrades. Their purchase of another system really...
Login or Create an Account to see details.
Culture, Relationship
I can't think of any promises that Mach7 Technologies has made that they haven't kept. The vendor...
Login or Create an Account to see details.
Loyalty
We have had some problems with storing some things in the system. The vendor bought another system,...
Login or Create an Account to see details.
Loyalty, Product
Mach7 Vendor Neutral Archive is a true vendor-neutral archive. We use it as an enterprise solution...
Login or Create an Account to see details.
Loyalty, Relationship
The Mach7 Technologies team has been good to work with, and they have people who understand imaging...
Login or Create an Account to see details.
Relationship
The support is good, and we hope Mach7 Technologies continues to bring on people and invest in their...
Login or Create an Account to see details.
Product
Mach7 Vendor Neutral Archive is well integrated with our other solutions, and the vendor has a lot...
Login or Create an Account to see details.
Product
We went through a really rough period a while ago with several unplanned outages in a year, though...
Login or Create an Account to see details.
Relationship
The vendor’s support is really challenging. When we get Mach7 Technologies on the phone, they tend...
Login or Create an Account to see details.
Relationship, Product
Our experience with the product has not been very positive. Mach7 Technologies made a commitment to...
Login or Create an Account to see details.
Product
The product is pretty technical and complicated when we get beyond the basics. We have to know our stuff....
Login or Create an Account to see details.
Culture
Mach7 Technologies is trying, but we have a bunch of promises that are in the pipeline, so we don’t...
Login or Create an Account to see details.
Culture
Mach7 Technologies has a really good sales team, and the person at our organization who chose this...
Login or Create an Account to see details.
Product
Recently, we had weeks where nobody could figure out why exams weren’t going to the correct worklist...
Login or Create an Account to see details.
Product
The biggest thing that every VNA needs to be is reliable and ironclad. That is the core function of...
Login or Create an Account to see details.
Product
Mach7 Vendor Neutral Archive is a really basic solution; there aren’t a lot of tools, and there are...
Login or Create an Account to see details.
Relationship
When we ask Mach7 Technologies for things, they eventually get there. They just take a while. For...
Login or Create an Account to see details.
Culture, Operations
Mach7 Technologies grossly overstated what their capabilities were. They said their system could be...
Login or Create an Account to see details.
Loyalty, Operations
Moving from a fully integrated PACS to Mach7 Vendor Neutral Archive was several steps backward, and...
Login or Create an Account to see details.
Culture, Relationship
We have tickets that are years old and haven't been addressed. We submitted those tickets to ask for...
Login or Create an Account to see details.
Relationship
The technical support team for Mach7 Vendor Neutral Archive is horrible and reactive. They are the...
Login or Create an Account to see details.
Culture, Product
The archiving storage part of Mach7 Vendor Neutral Archive does what it is supposed to do and works...
Login or Create an Account to see details.
Value
There is no way that we have gotten any return on investment with Mach7 Vendor Neutral Archive.
Login or Create an Account to see details.
Loyalty
We moved to Mach7 Vendor Neutral Archive because we were told that it worked best with another...
Login or Create an Account to see details.
Loyalty, Product
Mach7 Vendor Neutral Archive has a clinical viewer, and we have an ongoing issue with slowness in...
Login or Create an Account to see details.
Loyalty
We took a huge step backward in moving from our previous VNA to Mach7 Vendor Neutral Archive. The...
Login or Create an Account to see details.
Culture, Value
Mach7 Technologies is not giving us new technology. That is what is killing us. We are having...
Login or Create an Account to see details.
Operations
With recent upgrades, Mach7 Technologies either did not understand the ask or the size needed...
Login or Create an Account to see details.
Operations, Product
Mach7 Vendor Neutral Archive is pretty easy to use. We have only had one upgrade go badly; that is a...
Login or Create an Account to see details.
​
Featured Report
Preferences