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User Commentary
Relationship, Relationship
Regarding Philips, it would be nice if when we called for support, we got somebody more fluent in...
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Value, Value
Getting our money’s worth is tricky because of the cost of everything nowadays. But Philips has been...
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Product, Product
In regard to Philips and IntelliSpace PACS, the uptime is very good. We hardly have any issues with...
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Loyalty, Loyalty, Product, Product
We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...
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Relationship, Relationship
The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...
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Product, Product
We are happy with IntelliSpace PACS. It is a good enterprise solution. The application could...
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Relationship, Relationship
Philips has gotten better in terms of vendor support. Their support wasn't bad before, but they have...
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Relationship, Relationship
Philips is great when it comes to first-line support. Fortunately, we don't need to call their...
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Product, Product
We would really like to be able to do everything natively in the system. We use two separate fill...
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Relationship, Relationship
Our biggest challenge with Philips is that we get bounced between their support and our technical...
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Loyalty, Loyalty
We haven't gotten a clear answer from Philips about their system, and that is funny because every...
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Loyalty, Loyalty
IntelliSpace PACS has been a stagnant platform. Its UI probably looks the same as it did when we got...
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Relationship, Relationship
The biggest thing that Philips could improve would be the communication between their teams. There...
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Loyalty, Loyalty
Philips integrates their system with other reading tools, but we struggle with those integrations....
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Operations, Operations
Philips' training is a step above average. The necessary documentation is there in a lot of...
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Relationship, Relationship
Philips has a fantastic API that they give their customers access to. That API is a little old, but...
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Relationship, Relationship
We have a very large system, so sometimes it takes a bit for the vendor to understand where we are...
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Relationship, Relationship
Philips has a heartbeat in our organization that they monitor. Sometimes, we call them before they...
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Relationship, Relationship
The product is simple to use; I don't have to babysit or track it constantly. If there is an error,...
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Relationship, Relationship
With Philips, we always have to call because they never reach out to us in an innovative way.
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Loyalty, Loyalty
Our facilities that are using IntelliSpace PACS are migrating to another product simply because...
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