Employer-Sponsored Healthcare Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Relationship
All of the services that the firm provides are at the top level. I haven't received any complaints....
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Relationship, Relationship, Services, Services, Value, Value
We have several preventative care programs, and Proactive MD supports our staff in participating in...
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Relationship, Relationship
We have regular check-ins with the firm. The staff is wonderful. They go over visits and see whether...
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Loyalty, Loyalty, Value, Value
The firm’s only downfall is that we only have one location at the moment. We hope to be able to...
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Relationship, Relationship, Relationship
Proactive MD is willing to come out and meet with our staff almost as often as we want them. Our...
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Value, Value, Value
Proactive MD provides us with an ROI. However, I have not gotten hung up on the ROI. For us, the...
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Relationship, Relationship, Operations, Services, Services, Services
The reports that Proactive MD gives us are very clear. They are under 10 pages long, and we get them...
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Services, Services, Services, Value, Value, Value
Compared to other things we have in place, I would say Proactive MD's program is having the biggest...
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Loyalty, Loyalty, Loyalty
We had some options when we first picked Proactive MD, and we liked their approach. They weren't...
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Relationship, Relationship, Relationship
Proactive MD had a local person, and the first of our providers was local. Everybody knew them, and...
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Relationship, Relationship, Relationship, Services
Proactive MD has helped us as we have evolved. They have started offering things outside of the...
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Relationship, Relationship, Operations, Services
The biggest thing Proactive MD has done since we started with them is offer more services as we have...
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Services, Services, Services
One of the specific outcomes I look for from the firm is for our employees to stay engaged and...
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Relationship, Value
One of the things that set Proactive MD apart is their model. Instead of using the fee-for-service...
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Services, Value, Value, Value
To be successful, people need to work with their employees and educate them on why using a clinic is...
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Value, Value, Value, Value, Value
Proactive MD does a good job tracking diabetics and telling us how the A1cs are running. Proactive...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty
Originally, Proactive MD was not a leading candidate. They priced themselves out of the market...
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Relationship, Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services, Services
Sometimes we wonder about our communication with providers because there are a couple of different...
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Relationship, Relationship, Relationship, Relationship, Relationship
Adoption of the firm's services is a team effort. We have to say good things about Proactive MD, and...
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Relationship, Relationship, Relationship, Relationship, Relationship
The big thing that Proactive MD does well is communicate with us and work toward solutions. We have...
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Relationship, Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services, Services
Generally, Proactive MD plays well with others. For instance, we have other services within our...
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Relationship, Relationship, Relationship
The firm is really excellent at following up. I have worked with some great client relations folks...
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Relationship, Relationship, Relationship
The firm could do better at finding ways to get families engaged.
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Loyalty, Loyalty, Loyalty
Any issues we have with staff engagement aren't really on the firm. I personally think the issues...
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Value, Value, Value
Proactive MD shows us lots of savings on their reports, but to be honest, I take anything the...
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Relationship, Relationship, Relationship
Proactive MD acts as a primary care provider for our employees, and they do a fantastic job. I have...
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Relationship, Relationship, Relationship
The relationships that the firm's staff members are able to build with the organization as well as...
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Relationship, Relationship, Relationship
As far as the firm’s talent pool goes, I am scratching my head at times with how they recruit, who...
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Value, Value, Value
I feel like Proactive MD charges us for every little thing. We are billed two ways. We have our...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The unique thing about Proactive MD is their model. They have a model with a patient advocate, who...
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Loyalty, Loyalty, Loyalty, Value, Value, Value
We wanted something convenient and very inexpensive. Our goal is to have programs and resources in...
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Relationship, Relationship, Relationship
I would tell other companies that they should make sure they find a firm that is an expert in the...
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Relationship, Relationship, Relationship
The firm has told me no once or twice, but they are definitely yes people. They try to accommodate...
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Loyalty, Relationship, Relationship, Relationship
I wouldn't buy services from Proactive MD again because I have been in this field for a long time...
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Services, Services, Services, Value, Value, Value
The firm does some quarterly reporting, and they try to share cost savings, but to me, they are...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
In terms of adoption of the services, employees have to use the service for occupational reasons,...
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Loyalty, Loyalty, Loyalty, Value, Value, Value
With Proactive MD, we have a great foundation in place. I am changing the parameters of our program...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The main reason we wanted to go with Proactive MD was that they are responsive. That is one of their...
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Relationship, Relationship, Relationship
Proactive MD’s finance department is very rigid, and they need to have a little more flexibility and...
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Value, Value, Value
There is no way that Proactive MD could avoid charging us for every little thing, but we are...
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Services
I wish the staff could go to the clinic anytime. The hours that we set work and are perfect; we...
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Relationship, Relationship, Relationship
One key strength is that Proactive MD is very accommodating and attentive to our employees. We also...
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Relationship, Relationship, Relationship
Proactive MD's services are a key component in providing healthcare, and the services reduce our...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We decided on Proactive MD because of their pricing and their service orientation on our requests....
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Services
A customer considering Proactive MD should understand what medical usage is going on and what...
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Relationship, Relationship, Relationship
The people the firm uses are a real plus. We have found their people easy to work with. They have a...
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Relationship, Relationship, Relationship
Working with the firm has been a big win. They function well as our partner in providing health...
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Relationship, Relationship, Relationship
Many of the providers in the firm's clinic are local. That has been positive because it is really...
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Loyalty, Loyalty, Loyalty
One of the top reasons we chose Proactive MD was that their philosophy closely matched ours. Also,...
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Relationship, Relationship, Relationship, Relationship, Relationship
Proactive MD holds a yearly conference that the C-suite people come to. The firm does a...
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Relationship, Relationship, Relationship, Relationship, Relationship
Proactive MD is a great alternative to trying to get into the doctor's office. The firm's staff...
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Relationship, Relationship, Relationship, Relationship, Relationship, Value, Value, Value, Value, Value
We want our employees to have a local, easy-to-get-into, high-level service provider for their needs...
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Relationship, Relationship, Relationship, Relationship, Relationship
Even though Proactive MD is not located near us, they work really hard to make sure they are placing...
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Services, Services, Services, Services, Services
The only complaint that I have gotten from employees is about the availability of appointments, and...
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Relationship, Relationship, Relationship, Relationship, Relationship, Operations
The staff is very positive and helpful, and they go above and beyond. Sometimes they have to refer...
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Relationship, Relationship, Relationship
Everything has been pretty positive with Proactive MD. There are hiccups and things that could be...
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Value, Value, Value
I think that Proactive MD’s services are cost effective for our people as long as people are not...
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Loyalty, Loyalty, Loyalty
The decision to go with Proactive MD was made before my time here, but I believe there was some...
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Relationship, Relationship, Relationship, Operations
Proactive MD could improve communication. When changes occur, they could communicate that,...
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Operations
Proactive MD does almost everything on their side. As the customer, there is not a whole lot we can...
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Relationship, Relationship, Relationship
I have extremely high expectations for Proactive MD, and they meet those expectations. They do a...
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Relationship, Relationship, Relationship
When I have an issue, I can get in touch with an executive from the firm if I need to. My account...
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Relationship, Relationship, Relationship, Services, Services, Services
All healthcare providers right now are struggling with the turnover of nurses and physicians....
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We did some strategic planning with the firm, but their ability to execute on that and get that in a...
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Services, Services, Services, Value, Value, Value
Proactive MD consistently outperforms our other health plans. For example, a lot of employees have...
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Value, Value, Value
We pay a fixed fee per employee to go to Proactive MD’s clinic. When our employees walk into the...
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Value, Value, Value
Our experience with Proactive MD has been way better than what we had before. We have been able to...
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Relationship, Relationship, Relationship
We can tell that when the CEO, John Collier, puts his name on a product, he guarantees that the...
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