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Sectra PACS (Global) Commentary
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Physician

Loyalty, Product

I was very glad when the hospitals in this region went for Sectra PACS because I had previous...

May 2024
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Physician

Relationship

Whenever I have been in contact with the vendor's support team, they have always been eager to help,...

May 2024
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Physician

Product

Sectra PACS has integration with several programs, and it seems to be working very well. It is...

May 2024
||
(0)
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Physician

Relationship, Product

The product just has small issues, which are very specific, strange things that sometimes affect...

May 2024
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Analyst/Coordinator

Relationship, Operations

Working with the Sectra team has gone very well. We have noticed that Sectra is very busy and has a...

Mar 2024
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(0)
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Analyst/Coordinator

Loyalty, Operations

We gained a lot of functionality with Sectra One, even more than we can implement at this moment. It...

Mar 2024
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(0)
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Analyst/Coordinator

Product

We have moved to integrated speech software and gotten rid of our external speech application. So...

Mar 2024
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(0)
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Director

Loyalty, Operations, Product

We have done some upgrades with the PACS that changed the workflow and some integration through the...

Jan 2024
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(0)
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Director

Loyalty, Product

We use another vendor for taking in images from photos, and we take those photos to the Sectra...

Jan 2024
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(0)
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Director

Loyalty, Product

We have the ability to transfer lab data that is important. But we want to have a more open view so...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

One of the good things about Sectra is that they really understand priority issues. However, they...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

We have seen some change in Sectra’s behavior over the past few years. They are more robust in the...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

We have always been quite happy with the actual service that Sectra delivers. However, I would like...

Dec 2023
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(0)
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Manager

Loyalty, Product

There were some new functions that we asked Sectra for, and they implemented them. They implement a...

Oct 2023
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(0)
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Manager

Relationship, Operations

Sectra has had some growing pains, and they need to improve in their project management and...

Oct 2023
||
(0)
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Manager

Value

Sectra is charging more than they used to. There are some things they used to do for us without...

Oct 2023
||
(0)
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Manager

Operations

Sectra gives us, as administrators, options for how we want to use the system, and they do not force...

Oct 2023
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(0)
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Manager

Relationship

When we bought Sectra PACS, the vendor said they supported a file that would ensure data...

Oct 2023
||
(0)
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Manager

Operations

We received a certain amount of training from Sectra during the implementation, but if we want more...

Oct 2023
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(0)
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Manager

Product

Most of our radiologists are very pleased with Sectra PACS; it is a very good radiology PACS. But if...

Oct 2023
||
(0)
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Manager

Culture, Relationship

Whether Sectra keeps all their promises is a hard question. Of course, there have been some...

Oct 2023
||
(0)
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Manager

Culture, Product

We don't have any issues with Sectra PACS. It works as promoted. That is good.

Oct 2023
||
(0)
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Manager

Relationship, Operations

Sectra could have a more active role in implementations. They are now stepping back and saying that...

Oct 2023
||
(0)
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Manager

Operations

The vendor's training isn't working perfectly. One big change is that Sectra has moved to...

Oct 2023
||
(0)
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Manager

Relationship

Sectra lacks people, so their support isn't always efficient. Some of their cases sit idle for a...

Oct 2023
||
(0)
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CMIO

Relationship, Operations

Sectra PACS is a system that is used a lot in our region. It is a huge system here. Sectra has a lot...

Oct 2023
||
(0)
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Manager

Relationship

Sectra has a very mature customer portal with lots of documentation and eLearning modules, both for...

Aug 2023
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(0)
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Manager

Operations, Product

Sectra PACS is easy to use for end users. It has clearly described manuals, and management is almost...

Aug 2023
||
(0)
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Manager

Relationship

Sectra could make more active use of our user group. It is now almost extinct. There are many good...

Aug 2023
||
(0)
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Manager

Relationship

The current dedicated international upgrade team may be seasoned in Sectra PACS upgrades, but they...

Aug 2023
||
(0)
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Director

Product

Sectra PACS' greatest strength is that it is reliable and has no downtime.

Jun 2023
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(0)
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Director

Relationship

Sectra could provide each customer with a customer number so that when the customer contacts the...

Jun 2023
||
(0)
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Physician

Product

Sectra tries to keep their promises, and I have an ongoing discussion about new versions of the...

Jun 2023
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(0)
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Physician

Relationship

Sectra used to have a nice function that combined toggling with zooming in. There are workarounds,...

Jun 2023
||
(0)
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Physician

Product

When Sectra PACS was introduced, the local IT department tried to keep their hands on everything,...

Jun 2023
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(0)
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Physician

Product, Value

We have integrated applications from other vendors into Sectra PACS, and I think integration is one...

Jun 2023
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(0)
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Physician

Relationship, Operations

The Sectra superusers that we are supposed to contact when there is a problem try to help. We have a...

Jun 2023
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(0)
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Physician

Product

I would buy Sectra PACS again because we use it. I also had Sectra PACS when I was working somewhere...

Jun 2023
||
(0)
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Physician

Product

Sectra is doing a good job, but they have some minor issues. One thing they could make better is the...

Jun 2023
||
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View All Articles
Related Articles
Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Europe PACS 2022
05 July 22    |   Eder Lagemann and Sidney Tate
The PACS market in Europe is evolving. To unify care delivery, many countries are pushing for HIT consolidation across regional groups of hospitals. At the same time, healthcare organizations are increasingly looking to expand their imaging strategies outside of radiology to bring together more departments and facilities at an enterprise level. This report leverages the perspectives of 199 individuals representing 168 unique organizations across 25 European countries to determine which PACS vendors are delivering the technology and partnerships needed to drive imaging progress in Europe.
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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