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HOPITAL MANAGER (Global) (France Only) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Director

Product, Product, Product, Product

One of the biggest opportunities for improving the product is in adding new forms of AI...

Dec 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

It would be very helpful if Softway Medical would add some contextual help and mini tutorials for...

Dec 2023
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Director

Product, Product, Product, Product

Some main advantages of the product are interoperability, functional coverage, technical stability...

Dec 2023
||
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CIO

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Softway Medical has a good install base in our country, and the solution is rich in functionality...

Nov 2023
||
(0)
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CIO

Operations, Operations, Operations, Operations, Product, Product, Product, Product

Softway Medical could improve training for their solution. Today it is not good, especially for...

Nov 2023
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CIO

Product, Product, Product, Product

The billing and administrative system is too complex. The vendor needs to make things more simple.

Nov 2023
||
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CIO

Value, Value, Value, Value

The cost of the system is high. The vendor didn't reduce any costs, even for us as a regional group...

Nov 2023
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(0)
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VP/Other Executive

Product, Product, Product, Product

The strengths of the product are reliability, stability, and interoperability. It meets the vast...

Nov 2023
||
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VP/Other Executive

Relationship, Relationship, Relationship, Relationship

The project teams at Softway Medical have good responsiveness. They are also responsive with updates....

Nov 2023
||
(0)
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VP/Other Executive

Product, Product, Product, Product

The biggest opportunity for product improvement is to be able to use it for patient portal...

Nov 2023
||
(0)
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VP/Other Executive

Product, Product, Product, Product

The product could automate prescriptions based on the input of certain constants and care plans....

Nov 2023
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VP/Other Executive

Value, Value, Value, Value

Whenever we want additional services, there is a significant financial cost. There could be better...

Nov 2023
||
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Director

Product, Product, Product, Product

The biggest strength of the product is that it is a single tool for all of our needs. Everything is...

Oct 2023
||
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Director

Product, Product, Product, Product

The care plans and the UX in the product could be improved.

Oct 2023
||
(0)
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Director

Value, Value, Value, Value

The biggest change Softway Medical could make to improve my customer experience would be altering...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The vendor's main strengths include listening to the customer, evolving the product, and being an...

Oct 2023
||
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Director

Relationship, Relationship, Product, Product

Softway Medical's main strengths are their respect and commitment. I like the ergonomics of the...

Oct 2023
||
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Director

Product, Product, Product, Product

The product is quick and easily accesses information. It reduces medical and administrative errors...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The main thing the vendor could improve with the product would be the structuring of the patient...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

Softway Medical has good responsiveness when a problem arises. The relationship is easy and not...

Oct 2023
||
(0)
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Director

Operations, Operations, Operations, Operations, Product, Product, Product, Product

The product is a very complete tool; it is operational and fairly easy to use.

Oct 2023
||
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Director

Product, Product, Product, Product

The greatest opportunities for improvement are in developing integration between a couple of other...

Oct 2023
||
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Softway Medical has dynamic teams. We have friendly exchanges with them. They evolve their services...

Oct 2023
||
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We like that the software is integrated. Softway Medical is good at monitoring things for regulatory...

Oct 2023
||
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Director

Product, Product, Product, Product

Softway Medical needs to integrate a real messaging system with alerts into their system. We would...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

The biggest changes we want to see from Softway Medical are faster assistance with a callback when a...

Oct 2023
||
(0)
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CMIO

Relationship, Relationship, Relationship, Relationship

The biggest changes we need to see over the next year are improved customer support and improved...

Oct 2023
||
(0)
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CMIO

Product, Product, Product, Product

Our experience with our new DPI, HOPITAL MANAGER, is much easier than with our previous solution....

Oct 2023
||
(0)
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CMIO

Operations, Operations, Operations, Operations

We have been through other implementations before. We had a good steering committee with Softway...

Oct 2023
||
(0)
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CMIO

Product, Product, Product, Product

The main strengths of Softway Medical are their development and tool quality. The versions and...

Oct 2023
||
(0)
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CMIO

Product, Product, Product, Product

We like the ergonomics of the product as well as the consistency of the screens for the...

Oct 2023
||
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CMIO

Product, Product, Product, Product

The biggest opportunities to improve the product are in its mobility, integration of voice guidance,...

Oct 2023
||
(0)
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CMO

Product, Product, Product, Product

We like how we can configure the parameters for different users. The system is also intuitive and...

Oct 2023
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(0)
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CMO

Relationship, Relationship, Relationship, Relationship

Softway Medical needs to improve the portability of their system. Also, they need to strengthen...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

Softway Medical is a good partner, and they work closely with us. They show consideration for the...

Oct 2023
||
(0)
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Director

Product, Product, Product, Product

One thing Softway Medical needs to improve is to adapt the prescription functionality to meet some...

Oct 2023
||
(0)
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Director

Operations, Operations, Operations, Operations

It took us a while to implement the product by working jointly with Softway Medical. We are using...

Jul 2023
||
(0)
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Director

Product, Product, Product, Product

We are essentially paperless with the product at our biggest site with the exception of a legal form...

Jul 2023
||
(0)
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Director

Product, Product, Product, Product

We like that the product is one of recent conception. We have enjoyed working with Softway Medical...

Jul 2023
||
(0)
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Director

Culture, Culture, Culture, Culture

We don't like the price negotiation process and the bumps in billing and pricing. We would like to...

Jul 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

Over the next year, we would like to see improvements in the maternal chart and a simplified...

Jul 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty

When we selected Softway Medical's system, we weighted our tender toward functionality and offering,...

Jul 2023
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(0)
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CIO

Product, Product, Product, Product

I like that the system is very pleasant ergonomically, and there are extensive possibilities for parameterization....

Jun 2023
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(0)
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CIO

Relationship, Relationship, Relationship, Relationship

The vendor's support team is very difficult.

Jun 2023
||
(0)
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CIO

Product, Product, Product, Product

I would like the vendor to completely redesign the piece for scheduling management, simplify the...

Jun 2023
||
(0)
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Director

Product, Product, Product, Product

We use most of the modules that Softway Medical offers. We like Softway Medical's search for the...

Jun 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty

There is no reason for us to change from HOPTIAL MANAGER. Today in the market, there is no better solution....

Jun 2023
||
(0)
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Director

Product, Product, Product, Product

Perhaps Maincare Solutions' or Dedalus' products have some functionality that HOPITAL MANAGER...

Jun 2023
||
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