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User Commentary
Product
When it works, Licensed Platform works exactly pretty much the way we need it to work. However, half...
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Relationship
When we have issues with Licensed Platform, I don't think that the vendor’s frontline support is...
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Relationship, Operations
Early on, we had great engagement with Teladoc Health. We had good touchpoints with management, and...
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Relationship, Operations, Product
With Licensed Platform, we have had issues. We called that we had problems with the Licensed...
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Loyalty, Loyalty
We don’t necessarily believe we need an enterprise-wide platform, but with that belief, we are...
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Loyalty, Loyalty
Teladoc Health recently launched a virtual sitting program. After seeing several products, we...
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Operations, Operations, Product, Product
Technology itself can have hiccups. For example, with Apple iOS upgrades, there was a time that the...
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Loyalty, Relationship
We have a program with Teladoc Health, but we are phasing it out because they really can't support...
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Relationship, Product
Teladoc Health is much more robust and much more on top of the game than another vendor. And Teladoc...
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Product
Because we are on Teladoc Health's platform, patients have to download the app before they can use...
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Loyalty
This product is being phased out, so Teladoc Health does not have a vision for it. We like the new...
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Relationship
We were really upset with Teladoc Health about something, and their executives reached out to us and...
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Loyalty, Product
Teladoc Health’s existing platform isn’t in the next phase. For example, the existing license...
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Culture
Teladoc Health’s product is as it was advertised. The vendor told us what we were going to get, and...
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Loyalty
Teladoc Health has been changing some things in their platform, and a major part of the issue with...
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Product
There is a bit of a vacuum with Teladoc Health, and there are definitely some limitations when...
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Relationship
We don’t generally have very many technical issues with Teladoc Health, and they stay up on the...
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Loyalty, Relationship
Right now, if we had to decide again, I don't know that we would purchase Teladoc Health's platform...
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Operations
I don't think we have much ongoing training with Teladoc Health, but the initial training was good....
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Loyalty
Teladoc Health's platform is superefficient to use, and it is really like a one-way option, so...
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Relationship, Operations
Teladoc Health is primarily an IT company and not a health company. That led to some difficulties...
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Culture, Loyalty
Teladoc Health doesn't have a good solution for the things we want to do, so when we signed a...
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