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User Commentary
Product
Veradigm does not keep promises. We have had some issues with what the vendor has told us their...
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Relationship
We have had a lot of issues with Veradigm’s support and training. For example, we had an issue the...
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Relationship, Product
We haven't had any issues with Veradigm for upgrades. Upgrades are pretty behind the scenes because...
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Product, Value
The vendor has created an environment that easily allows us to communicate clinical results and data...
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Loyalty, Relationship
Overall, FollowMyHealth provides a good service for our patients, and I'm happy about that. However,...
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Relationship, Product
Veradigm does the best that they can to keep promises. We have worked closely with them on different...
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Loyalty, Product
Veradigm is making the whole application look more modern. Our users are getting younger and...
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Relationship
We have a client manager, so if we don't get what we need, there is a path to escalation. That is...
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Relationship, Operations, Product
Ease of use is one of Veradigm Practice Management's strengths. It is especially easy for us to...
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Product
If I were to give the vendor some suggestions for improvement, I would suggest that they revamp...
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Product
FollowMyHealth isn't overly user friendly for end users. We often get notifications that a user...
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Product, Value
Veradigm Practice Management has robust reporting capabilities. It has an add-on option that is nice...
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Product
I'm not sure whether this is the fault of Veradigm Practice Management or a system it integrates...
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Product
We could have an endless explanation about why Veradigm Practice Management doesn’t function as best...
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Product
Veradigm has tasking queues where our vendors can ask coders to do things, and those queues are...
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Product
Veradigm Practice Management is my baby. It is the product that I know, trust, and believe in. It...
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Culture, Value
We get quite a few bills from Veradigm, and our client services manager with them actually came to...
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Product, Value
The product does a good job of automatically sending out post-visit summaries to patients, and it...
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Product
With Veradigm, we can only get things for patients in two languages. I have always hoped that the...
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Loyalty
We are on an older version of the system because we use functionalities that the vendor doesn't have...
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Relationship, Value
Veradigm has been bought out three or four times. When they were Health Grid Holding Company, they...
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Operations
Veradigm's training could be better. I don't know whether that is a function of how many times the...
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Product
Veradigm Practice Management is archaic. It is not very updated; it is not a web-based system. There...
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Product
I like the simplicity of being able to do the steps we need to do in Veradigm Practice Management....
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Culture
We were sold one thing, but the system that we actually implemented was another thing. We were told...
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Value
Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...
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Product
The biggest areas of opportunity that the vendor has would be with integration and with upgrading...
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Relationship
When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...
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Relationship
If I were to talk to someone about the system, they would have their own list of questions about...
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Operations, Product
One of the challenges that we face is education for staff members about new features in Veradigm....
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Product
The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...
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Product
The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...
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Relationship
Veradigm sends out a fairly reasonable amount of communication about things. They also identify...
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Operations, Product
Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...
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Product
We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...
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Product
FollowMyHealth needs to become more modern, like other patient portals. It is still stuck in the old...
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Product
We wouldn't be very proactive about recommending FollowMyHealth to other people. The vendor needs to...
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Product
We have another system in place that we utilize for our patient intake process, so we are not taking...
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Operations, Product
The upgrades for FollowMyHealth occur behind the scenes, and we don’t intentionally choose to...
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Product
With FollowMyHealth, we have very limited connectivity that we have pursued at this point. It is...
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Culture, Value
Most of the time, Veradigm does not charge for every little thing. But there are some times when we...
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Loyalty
We made a change to our locations that is supposed to take place soon, and we are supposed to have a...
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Product
Veradigm hasn't really added a whole lot of features to the product since we started with it several...
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Loyalty, Product
Veradigm did finally get rid of the multifactor authentication for every single login. That process...
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Culture, Relationship
Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...
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Product
Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...
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Product
The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...
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Culture, Relationship, Operations
The vendor has some services that we haven't found out about until after we have needed them. In the...
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Product
There are times when Veradigm has new technology that they put out that we have to upgrade to in...
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Relationship
We have a pretty good relationship with Veradigm. They are excellent, and they check on us...
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Value
Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...
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Value
Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...
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Relationship, Operations
There were just many times when we didn't have the support we needed, Veradigm wasn’t really sure...
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Culture
Veradigm often sells things a certain way, and then we get the products, and they are not at all...
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Operations, Product
Upgrades with Veradigm are always a train wreck. Things totally break that we have to submit a...
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Relationship, Product
Veradigm can be really helpful in helping drive financial collections, but there are also challenges...
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Relationship
This product makes people angry and doesn’t do much to make life easier. Those comments extend to...
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Relationship, Value
Allscripts has been disappointing regarding cost and support because the company keeps splitting and...
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Value
FollowMyHealth is reasonable but could be improved substantially with a few small tweaks.
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Product
What works well is the ability to see results and read messages from the office. Outgoing...
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Product
Many things need attention. First and most importantly, patients should be able to tell when they...
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Product
Initially, the face ID to log in works well, but the app times out too quickly and doesn’t let users...
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Product
It appears that we can initiate messages, but that often doesn’t work. The software doesn’t alert us...
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Product
There is one glitch or error message after another with FollowMyHealth. The system has a place where...
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Product
There is little innovation or competition in the patient portal space, and that is unfortunate....
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Value
I wouldn't buy FollowMyHealth again, but I don't know whether I would have a choice. If someone...
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Product
Since FollowMyHealth is cloud based, it is kept up-to-date behind the scenes. I am sure there are...
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Product
FollowMyHealth doesn't do much. Patients use it to type their messages instead of calling. Even that...
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Operations
When we implemented Veradigm Practice Management, we were forced to use the vendor's clearinghouse,...
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Relationship
I have never loved Veradigm’s support. I'm supposed to have a person who is empowered to solve my...
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Relationship, Product
Veradigm is getting better with integration and interoperability; they used to be much worse....
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Product
Most of our problems with Veradigm are on the back end with connectivity, integration, and those...
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Relationship, Product
Veradigm is slow to react. When the vendor was Allscripts, everything was together. Everything was...
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Relationship
Veradigm doesn’t have the resources to help with the easy fixes that will help everyone. The things...
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Relationship
Veradigm gets the job done, but if they want to excel at anything, they are going the wrong way....
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Product
The FollowMyHealth patient portal functionalities are not working properly, and I'm researching...
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Product
The whole program needs attention. The virtual visit links disappear periodically from the site and...
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Loyalty
We are going to be migrating our entire system through Epic. FollowMyHealth can do a lot of the...
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Relationship
Veradigm's support has dropped off a little. We used to have a dedicated account person, but it...
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Relationship
We would like to go back to our old dedicated-account support initiative. When that initiative came...
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Relationship, Product
Veradigm has been a solid vendor for many years. That has been a big thing for us. We can't trade...
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Product
We really overestimated the accuracy of the system's rules engine.
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Operations
Our implementation with Veradigm was much longer than it should have been, and it had severe bugs....
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Product
Veradigm Practice Management is a closed system, so it doesn't have much interoperability. The...
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Product
Veradigm's last upgrade had some printing problems, but the vendor has corrected those at this point....
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Loyalty, Product
We would like Veradigm to give us the ability to put expiration dates on insurance policies. For...
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Relationship
For FollowMyHealth, the vendor doesn't really support anything, and they also don't let us know when...
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Relationship, Operations
I would like the vendor to actually work with us. Instead, I have to log a case and learn about the...
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Product
The biggest hiccup we have with FollowMyHealth is with registering for an account. With minors, we...
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Relationship
The vendor never responds to my cases about FollowMyHealth. I have to keep asking them for updates,...
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Value
Veradigm charges us for verifying insurance, sending paper claims, and sending patient statements...
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Product
When we import charges, we can sort them by the provider and CPT code and do grouping maintenance. I...
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Relationship
I have a close relationship with the people at Veradigm that make enhancements to the PM system or...
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Relationship, Product
Veradigm said years ago that they were working on a report for us, but that report gives us only...
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Product
We are happy with Veradigm Practice Management. It is easy to use, and we can easily train people to...
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Relationship
With the split of the two different vendors, they are starting to set up different support people...
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Product
Regarding our enrollment in FollowMyHealth, our specific practice can be confusing for some...
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Relationship
Veradigm is slower to respond than other vendors. It has been a challenge to work with Veradigm to...
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Product, Value
The product has been beneficial to us. It has expanded patients' access to clinical data, and that...
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Relationship, Product
We had an issue with incorrect clinical information on the patient portal. We removed things on our...
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Product
When we purchased the product, it was good for what we were doing. We have grown a lot since then....
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Relationship
Veradigm eventually keeps their promises, but sometimes the vendor takes a long time. Something will...
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Relationship
I know who to contact at Veradigm if I need movement on something. I try not to do that unless I...
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Relationship
We get most of our support for the product through the web. Veradigm has a portal, and in that...
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Value
Veradigm charges for everything. If we send statements, the vendor charges us separate fees for...
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Product, Value
The scope of time we are given for product upgrades is always off by multiple hours if not days. Not...
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Product
It is hard to get information and outcomes from the product, but we have an add-on tool from the...
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Product
From a system administration perspective, some of the system's functions don't work intuitively when...
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Relationship, Product
Over the last couple of years, Veradigm has been doing an overhaul of the codes. Unless something is...
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Relationship, Product, Value
FollowMyHealth's strength has predominantly been the ability to allow patients to do self-service....
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Product
The vendor could improve FollowMyHealth by going beyond primary care by enhancing scheduling rules...
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Loyalty, Relationship
The product is good, and I believe others will be happy with it. The vendor is very proactive about...
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Product
The onboarding process was good. We haven’t had any issues with FollowMyHealth. FollowMyHealth has...
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Product
FollowMyHealth is pretty easy for the end users, and staff to use. We haven't heard any complaints...
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