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User Commentary
Product
I like that Zocdoc fills a gap in our patient experience. We see it being used in predominantly...
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Operations, Product
The onboarding and upgrades need to be modernized a bit. Zocdoc uses Excel sheets for provider...
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Product
The dashboard for end users could be modernized a bit. I want to look at it from an overall...
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Product
Zocdoc is a great product. There have been some hiccups along the way, but overall, I'm very...
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Relationship
Zocdoc keeps all promises. There hasn't been anything that would make me second-guess what they have...
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Relationship, Product
I have noticed that some of the providers' profiles aren't accurate based on what we gave Zocdoc....
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Culture, Value
Some of the platforms on the market can be a little pricey, but we just have to go out and choose...
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Product, Value
I like the convenience of people being able to look for a provider 24 hours a day, whether it is...
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Relationship, Product
One area where the vendor could improve would be with our medical system and recognizing that our...
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Loyalty
When we decided to use ZocDoc, it preceded our ability to have open schedules in our EMR. Once we...
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Relationship, Operations
One thing that I like about the product is that it requires relatively low technical effort for us...
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Loyalty, Relationship
One thing that has made it a little difficult for us to want to stay with the vendor is that they...
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Value
There are individuals out there who are utilizing this product. ZocDoc provides a way for practices...
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Loyalty, Relationship
The reason we really liked the vendor was that they scored high on engagement. They tried to bring a...
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Loyalty
ZocDoc is not part of our long-term plans, but the issue is not that the product is without value....
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Value
Zocdoc has built a pretty good mousetrap in the sense that they have a good footprint in our market,...
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Relationship
Zocdoc could look at their health system partnerships and figure out how and where their product...
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Relationship, Product
Zocdoc needs a kind of concierge service to take over once the new patient is in our system. If we...
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Product
Working with the system isn't very easy, and things could be improved. The enrollment process was...
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Operations
While we haven’t had any training per se for ZocDoc, the vendor does provide regular reports, and...
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Product
When a patient is trying to make an appointment through the system, there are no guardrails, so...
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Relationship, Operations
We don't have a lot of interaction with Zocdoc's executive side. That is somewhat understandable,...
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Value
Zocdoc was amazing during the COVID-19 pandemic. When we were being swamped by cases, Zocdoc stepped...
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Loyalty
At an enterprise level, Zocdoc partnered with us very early on. The pricing models worked perfectly,...
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Value
We have been using Zocdoc's marketplace, website, and app. A lot of patients in our area use...
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Loyalty
When we were looking into the solution, Zocdoc was the only player around that was doing patient...
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Value
We pay Zocdoc to bring in new patients, and we have to make sure the return is greater than the...
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Product
Zocdoc's key strength is that they have built a huge marketplace in our area; our area has a very...
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Product, Value
To be successful with ZocDoc, a customer has to make sure the return is more than the investment....
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Product
The system's appointment schedule doesn't sync with another solution we have, so that makes things a...
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Product
Zocdoc's system gets our name out there. At this point, with many young millennials coming into the...
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Value
The problem with Zocdoc is that they almost have a monopoly in their area, so they are increasing...
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Culture, Relationship
The vendor does what they say they do, and they are very good at reminding people.
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Product
Zocdoc is not really delivering new technology. They deliver technology, but that is immaterial...
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Loyalty, Product
Other vendors are trying to do online scheduling in healthcare, but historically, no one has...
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Culture, Value
Our big problem with ZocDoc right now is that costs have increased dramatically with their new...
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Relationship
The vendor's key strengths are their reputation, their market share, and their customizable and...
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Product
While the tool is really good, the process of scheduling things for providers is tough. We want to...
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Value
In some areas, we definitely receive our money’s worth, but in other areas, we definitely do not....
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Product
Customers need to have provider buy-in to use the tool, knowing that it might not be 100% perfect....
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Loyalty, Product
ZocDoc's strengths are that they do some pretty good marketing in the area and that the app they...
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Product
We would like the ability to customize rules a little more in ZocDoc. The improvement that could...
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Relationship
ZocDoc has always been very cooperative whenever we have needed to do anything. They are always...
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Product
ZocDoc is extremely user friendly. It is a very well-designed product; the app is nice, and the...
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Loyalty
We signed on with ZocDoc to help us gather new patients for our practice. They do their own...
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Product
After a patient self-schedules with ZocDoc, our staff always confirms with the patient. There are a...
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Loyalty
We chose to use ZocDoc because one of the practices we integrated with was on ZocDoc, so when we...
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Relationship
For the most part, the customer service from ZocDoc has been great. We have been lucky to have good...
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Relationship, Product
Once in a while, we find things that are not how we left them in the system. There are times when...
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