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Arcadia Risk Navigator Plus Commentary
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Bradley Hunter
VP VBC, Payer, and CORE
KLAS VP VBC, Payer, and CORE - Bradley Hunter
 
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Director

Product, Value

We had a big coding documentation improvement goal this year, and we achieved that goal; that...

Apr 2024
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Director

Operations

Arcadia’s training program was not super formal. They have really formalized it, and that has been...

Apr 2024
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Director

Relationship

Once we got Arcadia’s attention about something that was broken in their solution, we started making...

Jan 2024
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Director

Operations, Product, Value

It takes a lot of additional training to learn how to leverage the reporting correctly in Arcadia...

Jan 2024
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Director

Loyalty, Product

Some things in Arcadia Risk Navigator Plus are not functioning properly because no one is really...

Jan 2024
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Director

Value

Arcadia is a very expensive vendor, and the product’s design requires having connections with...

Jan 2024
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Director

Relationship

When we needed Arcadia’s help with something that was broken in their product, it took a very long...

Jan 2024
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VP/Other Executive

Value

The outcomes we have seen from using Arcadia Risk Navigator Plus are a return from an accuracy...

Dec 2023
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VP/Other Executive

Culture, Relationship

Arcadia is really good at setting expectations, but people don't always listen. Arcadia is patient...

Dec 2023
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Director

Product, Value

In general, Arcadia Risk Navigator Plus is decent. It shows us the gaps that we need to address, and...

Dec 2023
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Director

Product

Sometimes, Arcadia will start a new module in the system instead of continuing to optimize an...

Dec 2023
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Director

Product

As with all applications, we need to make sure that the system is presenting our data the way we...

Dec 2023
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Director

Relationship

Arcadia is usually pretty responsive to custom requests, and they are decently responsive when it...

Dec 2023
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CEO/President

Culture, Relationship

Arcadia doesn't keep their promises relating to delivery timelines and capabilities, but I don't...

Nov 2023
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CEO/President

Operations, Product

The challenge with Arcadia Risk Navigator Plus is that our team wasn't trained well enough to know...

Nov 2023
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CEO/President

Product

Arcadia Risk Navigator Plus is one of the easiest tools that we have used. It is really simple, and...

Nov 2023
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CEO/President

Loyalty, Relationship

The vendor does a pretty good job of understanding what their customers' needs are and moving those...

Nov 2023
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CEO/President

Relationship

One challenge with the vendor's people is that their turnaround time for issues is too long. It is...

Nov 2023
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CEO/President

Operations

It is really hard for us to understand Arcadia Risk Navigator Plus. It is a complex system, and we...

Nov 2023
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(0)
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Director

Operations, Product

Arcadia comes out with new technology, but that technology doesn't always meet our needs. One pain...

Nov 2023
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Manager

Product, Value

Our providers use Arcadia’s platform to do previsit planning. The platform has increased provider...

Jul 2023
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Manager

Loyalty, Product

Arcadia Risk Navigator Plus has some inaccuracies with what is being suspected for certain...

Jul 2023
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Director

Loyalty, Product

Arcadia Risk Navigator Plus improved a lot when Arcadia built it in their Arcadia Vista platform....

Jul 2023
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Director

Relationship

We are highly engaged with Arcadia’s executives, and they stay close. There is a new COO at Arcadia....

Jul 2023
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CIO

Product, Value

We are getting outcomes with Arcadia Risk Navigator Plus. It continues to improve. If we ask for new...

Jun 2023
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CIO

Loyalty

We looked at other options when seeking a solution, but since we already had one of Arcadia’s...

Jun 2023
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CIO

Relationship

Arcadia keeps all their promises, but that has been a work in progress and a place where they have...

Jun 2023
||
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CIO

Relationship

I want Arcadia to be more proactive. They should look at trends and themes, anticipate things from...

Jun 2023
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VP/Other Executive

Product, Value

One outcome of Arcadia Risk Navigator Plus is assistance with managing complex patient populations...

May 2023
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VP/Other Executive

Operations

The training from Arcadia was pretty poor.

May 2023
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