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athenaIDX (Ambulatory) Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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Director

Value

In the last year, we have been paying for more things. For example, we now have to pay for an...

May 2024
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Director

Operations

athenaIDX is an intuitive product, and athenahealth has great training and videos available to download....

May 2024
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Director

Loyalty

athenahealth is not in every space, and I wish they were. There are some things we are still trying...

May 2024
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Director

Relationship

athenahealth has set a great standard for customer service, and they should keep that going. If I...

May 2024
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Analyst/Coordinator

Loyalty, Relationship

athenahealth is improving at a slow and steady pace. We are enjoying the API functionality because...

Apr 2024
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Manager

Product

The biggest benefit of athenaIDX is the flexibility that we have within the application. I can't...

Jan 2024
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Manager

Culture, Value

athenahealth doesn't nickel-and-dime us. If they can't figure something out within a certain number...

Jan 2024
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Manager

Relationship

We have worked with multiple teams at athenahealth, and the teams that we have worked with have been...

Jan 2024
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Director

Relationship

athenahealth is transparent and trustworthy. They reach out to us when we escalate, and they hear us...

Dec 2023
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Director

Relationship, Operations

athenahealth is good when it comes to functionalities and best practices, and they look for...

Dec 2023
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Director

Relationship

athenahealth recently went through a force reduction, and we would have appreciated a bit more...

Dec 2023
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Director

Product

The system isn't as intuitive as some people think it is, and it is a little behind the cutting...

Dec 2023
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Director

Relationship

The people from athenahealth who we have worked with in the past have been empowered to solve our...

Dec 2023
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Manager

Relationship, Product

Working with a CSM over the past years has been very successful and rewarding. Utilizing an ASP and...

Oct 2023
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Manager

Product

The problem with athenaIDX is that it isn't a total solution. It isn't an EHR and PM. It isn't...

Oct 2023
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Manager

Relationship, Product

athenahealth has been working heavily on improving their API integration, and that has given us a...

Oct 2023
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Manager

Relationship

As of late, our experience with athenaIDX has been very positive. I have seen a lot of growth in...

Oct 2023
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Analyst/Coordinator

Product, Value

We haven't had problems with athenaIDX, but we implemented a few other features that the vendor had...

Sep 2023
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Analyst/Coordinator

Relationship, Value

The transition to athenaIDX has been seamless. I cannot say enough about the vendor's support team....

Sep 2023
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Analyst/Coordinator

Relationship, Product

I would tell a friend that the vendor’s support is fantastic, but the product is a bit antiquated....

Sep 2023
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Director

Product

The biggest problem with athenaIDX is that the integration with an EMR is lacking. The problem is...

Aug 2023
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Director

Operations

athenahealth does a good job with training. athenahealth gives us a lot of alerts. I work frequently...

Aug 2023
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Director

Product

athenaIDX is definitely a workhorse application. It handles the revenue cycle quite well. We can...

Aug 2023
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Director

Product

I would like to see better reporting for athenaIDX because athenahealth still uses old reporting,...

Aug 2023
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Director

Loyalty

For now, athenaIDX is part of our long-term plans. athena keeps most of their promises. They are...

Aug 2023
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Director

Operations, Value

athenaIDX is pretty stable. We have been on it for a long time, and we have it in a situation that...

Aug 2023
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Director

Loyalty, Product

athenaIDX has improved since we went to a web-based version. A lot of the feedback we got from folks...

Aug 2023
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Director

Relationship, Product

We always have to ask athenahealth for enhancements, such as QR codes. It is super common to have a...

Aug 2023
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Director

Relationship

athenahealth is very reactive when we have issues or requests. It truly feels like they are driving...

Aug 2023
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Director

Loyalty, Relationship, Product

We have struggled with one thing for quite a while. We like to have a remote check-in option. We...

Aug 2023
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Director

Product

The basic functionality of athenaIDX’s billing is very stable. We want to drive innovation and think...

Aug 2023
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Manager

Operations, Product

All of our upgrades for athenaIDX go pretty smoothly.

Jul 2023
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