Azara Healthcare DRVS Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Relationship, Product
The product is just not set up to answer any question that we want compared to running a SQL query....
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Relationship
When we get responses, there is usually an initial response within an hour or two telling us that...
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Operations, Product
DRVS is a very intuitive tool. It is very easy to use. Users don't need to have a technical...
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Product
We have seen some challenges with DRVS because it is based on canned measures and customization, so...
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Relationship, Operations
The vendor is very receptive to building out new measures, reports, and dashboards. When custom...
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Relationship
For any health center facing reporting and data transparency challenges with limited staff to create...
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Relationship
We talked with Azara Healthcare about some things we had on our wish list, and we got great feedback...
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Product
It would be great if we had more integration and collaboration for population health so that...
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Relationship
We have a really good connection with Azara Healthcare, and it has been really great working with...
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Relationship
I think Azara Healthcare is a valuable partner. They are advancing appropriately, and they are...
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Product
The system's ease of use and flexibility when it comes to ingesting data are some of the biggest...
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Loyalty, Relationship, Product
We are working on some improvements that we would like to see to the tool, but there is always more...
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Culture, Value
We have a national user group, and when we want some type of enhancement, we can go to that group of...
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Relationship
I have access directly to the top of Azara Healthcare. I can pick up the phone or email Jeff...
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Product
Azara Healthcare has a specific focus on FQHCs. DRVS was built for FQHCs and built on the model and...
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Culture, Relationship
Azara Healthcare keeps promises for the most part. They are still IT people, and sometimes they...
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Relationship
We have a strong ongoing relationship with the vendor. We have a couple of staff assigned to us who...
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Loyalty, Product
The area Azara Healthcare needs to be thinking more about is claims integration. We need to know how...
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Product
Our members vary in sophistication with the different people using the tool. I don't think that is...
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Operations, Product
I like that DRVS is user friendly for people who aren't computer savvy. I have done a number of...
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Product
The social data is no good. That needs to be improved because in a drop-down menu, there are options...
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Product
Recently, with the downloading or filtering of reports the way I want, it used to take me an hour to...
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Operations
We need improvement in training. We need more trainings specifically geared toward our type of facility....
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Operations
Azara Healthcare's implementation, adoption, and training processes are very good. We have had a lot...
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Culture, Product
We have had some struggles with the billing and invoicing pieces of DRVS. That has been a little...
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Relationship
The system is well suited for us. We are a network of health centers, and the vendor's main client...
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Relationship
We have had a number of experiences where one of the health centers we work with had engaged Azara...
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Loyalty, Relationship, Product
If an organization is looking for a really good tool for quality improvement and supporting...
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Loyalty, Product
There are a few things that I would like DRVS to do better. I would like it to be easier for our...
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Relationship
We would like it if we had an easier point of contact with Azara Healthcare instead of having to put...
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Product
In DRVS, we can pull our care gap information more easily. With DRVS, it is also easier to know what...
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Operations
During our initial process, the vendor gave a timeline of how long the implementations would go. The...
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Operations
We are extremely satisfied with the vendor’s training. They really get the implementation, training,...
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Relationship
We had an issue with one of the offerings that Azara Healthcare had, and the vendor had to go back...
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Relationship
Azara Healthcare is still working on a couple of components because right now, they can't meet...
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Relationship
The vendor’s customer base has gotten so large that there is no true phone support. The ticketing...
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Relationship
Azara Healthcare is an amazing partner to work with. I don't see them as a vendor; they are more of...
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Loyalty
I like having up-to-date data at our fingertips based on how we document in our EHR. We don't always...
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Relationship
There are some improvements we would like to see in the way things are displayed and the way we...
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Operations, Product
DRVS is pretty easy to use once we have been trained. It is probably not the best out there, but in...
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Relationship, Product
DRVS is mostly focused on UDS. It could expand to focus more on CQMs and HEDIS measures. That would...
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Relationship
I would like the vendor to reach out to us, probably with an email. Azara Healthcare is not...
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Relationship
With support, there are two things that go on. One is doing a support ticket. If I were to rate the...
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Value
With DRVS, there is the basic functionality and then there are additional modules. For example, for...
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Culture
I am not a huge fan of the vendor’s billing. It is complicated, especially when we have multiple...
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Operations
Typically, if the vendor is implementing a module, they set up learning sessions. The education...
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Culture
With the core DRVS product, my one piece of feedback for Azara Healthcare is that sometimes they...
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Relationship, Operations
Azara Healthcare has good onboarding for the modules. We also work with someone at Azara Healthcare...
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Product, Value
Azara Healthcare has a very high-quality product. When people aren't integrating, it is due to a...
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Relationship
I would invest in Azara Healthcare differently than we have. Recently, we have had many issues. We...
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Value
I have noticed that with Azara Healthcare, a product will be sold to a health center to be...
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Culture, Value
It seems like every time we get funding, Azara Healthcare adds on another module to increase the...
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Operations, Value
There is a pretty significant learning curve for DRVS. The COVID-19 pandemic has caused significant...
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Product
Azara Healthcare has put thought into how reporting is necessary, down to how we interact with the...
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Loyalty, Relationship, Product
Azara Healthcare looks to the future, and that is probably their best attribute. They focus on small...
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Product
In our area, most of the facilities of a certain type have switched over to using DRVS for their...
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Loyalty, Value
We have switched to DRVS, and it has been a great product. DRVS is part of our long-term plans...
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Relationship, Product
For certain reporting requirements, we have until a certain date to submit the data, and then,...
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Loyalty, Relationship
We will go to Azara Healthcare with a request to do something, and they will let us know whether it...
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Relationship
Azara Healthcare is very responsive, and if there are any issues, we can send text messages or...
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Culture
When negotiating and working with several companies, there are always marketing components and...
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Operations
The training of our users on Azara Healthcare’s product falls on our own organization. Azara...
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Relationship
Azara Healthcare works quite seamlessly with us, and we have conversations with the vendor...
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Culture, Value
Azara Healthcare has been very up front around things like the UDS Modernization Initiative and has...
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Operations, Product
Upgrades can be done in the background so that when the user logs in, the upgrade is done, and there...
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Loyalty, Operations
The main thing I tell a lot of my peers is if they want to find out whether their data is correct...
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Loyalty, Relationship
Azara Healthcare is trying to advance a lot. At the user conference, they talked about which things...
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