Home chevron icon RevenueCycle Financial / HIM chevron icon Patient Accounting chevron icon Revenue Cycle Automation

Boston WorkStation Robotic Process Automation (RPA) Commentary
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Automated Prior Authorization 2023: What Impact Do Automated Prior Authorization Solutions Provide?
Automated Prior Authorization 2023:
What Impact Do Automated Prior Authorization Solutions Provide?
January 2023
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Analyst/Coordinator

Relationship

We do have an account manager who we connect with on a regular basis, and that person is on all the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's support is pretty good. Sometimes we don't get responses back right away, and I think...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We are seeing the most value with the denied zeros because there are a lot of those every week, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We don't ever really know anything about any upgrades unless we ask specifically. We didn't even...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Things are going really well with the system. We have been expanding the number of solutions we have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

It used to be that every time we had any kind of little thing, there was a charge attached to it....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

With implementations, the vendor is very good about letting us know their availability and any...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is not perfect. There is usually more fallout than we would like, but I don't think some...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Part of the product is really complicated and isn't easy for us to look at without calling one of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Sometimes, the system stops and tries to restart but doesn't close out of the session that stopped...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

For training, Boston Software Systems has a good website where we can look up answers and stuff like...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Right after we went live, the vendor checked in through emails several times to ask whether...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Boston Software Systems is very responsive. When we first went live with the automation, there were...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

The vendor has lunch-and-learn sessions that sometimes apply to me, but a lot of times, they don't....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I hear it touted all the time that Boston WorkStation Robotic Process Automation can adapt and then...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

As far as the ease of use of Boston WorkStation Robotic Process Automation is concerned, a secretary...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The good thing about Boston Software Systems is that every time I call them, they are helpful. When...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Our business with Boston Software Systems is working out very well. It remains mostly unchanged from...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

We have added a new team member, and we are continuing to grow quite a bit with Boston Software...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

In terms of training, we are such a top-level user that much of what the vendor offers for training...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

It speaks to the size of the company that Boston Software Systems just doesn't have the robust...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Boston Software Systems is not really proactive; they are much more reactive, but they are great to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Boston Software Systems has recently been acquired by LGI Healthcare Solutions, and I have reached...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In the past, the vendor was generous when we had a problem. The same person who built the automation...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Boston Software Systems' solution is my choice for an automation tool. I really like it. One of the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

When we were transitioning off of Internet Explorer, we wondered whether the vendor would meet our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Boston Software Systems is very responsive. There isn't a problem that they can't solve. If we run...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Boston Software Systems offers a lot of things on their website. There are forums, and the person...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
The Future of Robotic Process Automation in Healthcare
04 February 21    |   Dustin Cragun
KLAS has started to hear more and more questions from curious providers about using robotic process automation in healthcare. Which vendors do it best?
Article
KLAS article icon
eTech Insight – Evaluating the Risks of Emerging Technology in Healthcare
09 October 20    |   Mike Davis
Emerging technology companies in healthcare have smaller customer bases and require a different research model to provide accurate product insights and risk factors. KLAS created Spotlight research to
Article
KLAS article icon
Building Up Steam: Colburn Hill Group eTech Spotlight
07 August 20    |   Dustin Cragun and Tyson Mehlhoff
Robotic process automation (RPA) has been around for quite a while, but now, amidst growing economic pressures, its adoption in healthcare is starting to heat up.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​