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Cardiology Solutions Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship, Operations

We have been a longtime customer of Change Healthcare for radiology, but the cardiology side is a...

Apr 2024
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Analyst/Coordinator

Relationship

Change Healthcare acquired Cardiology Solutions, and there are still some staff members left from...

Feb 2024
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Analyst/Coordinator

Relationship, Product

There are times when I want to do something like get an interface modification in Cardiology...

Feb 2024
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Analyst/Coordinator

Culture, Relationship

For the most part, the support I receive from Change Healthcare is all under contract and...

Feb 2024
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Analyst/Coordinator

Relationship

The key to good support with Change Healthcare is to get somebody on the phone. When we call Change...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

I'm not hearing any complaints about Cardiology Solutions. The system is a little clunky on our...

Feb 2024
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Analyst/Coordinator

Product

Some structured reports in Cardiology Solutions are automatically sent to the EHR, but there are few...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

Change Healthcare is pretty soft on recommendations. Upgrades are recommended as we get closer to...

Feb 2024
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Analyst/Coordinator

Relationship

Change Healthcare’s web support is abysmal and highly fractured. We can expect a many-day delay when...

Feb 2024
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Analyst/Coordinator

Value

If we had to buy Cardiology Solutions again, we would find a more economical module. This solution...

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare does not keep their promises to take our enhancements or listen to our issues and...

Jan 2024
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(0)
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Analyst/Coordinator

Operations

The implementation was horrible. I think we got an implementation person that was super new, and...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Just viewing things in Cardiology Solutions is easy, but if we are working in it every day, we...

Jan 2024
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VP/Other Executive

Product

There are some custom things we have to do to make integration work with Cardiology Solutions. We...

Aug 2023
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VP/Other Executive

Culture, Relationship

I wouldn't say the vendor has kept all promises. They have been a reasonable partner, but...

Aug 2023
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VP/Other Executive

Relationship

When we have changed some things, the vendor has reluctantly been pulled along with us. Knowing that...

Aug 2023
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Manager

Relationship, Operations, Product

The system is solid, and it works. We definitely got off to a rocky start when we did our update....

Aug 2023
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Manager

Operations, Value

Change Healthcare does initial training, but they don’t have a great system in place for ongoing...

Aug 2023
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(0)
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Manager

Relationship

The customer support can be hit or miss. Lately, it has been fine. Change Healthcare's techs need to...

Aug 2023
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Manager

Culture, Relationship

We often try to call our sales representative and don't get a callback. They won't respond to...

Aug 2023
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Manager

Relationship

Change Healthcare’s support people were really good about answering us before. However, we sometimes...

Aug 2023
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Manager

Relationship

Change Healthcare has been my vendor of choice that I have worked with for much of my career. There...

Aug 2023
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(0)
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Manager

Operations, Product

The product is great and easy to use. From an implementation standpoint, the product has not...

Aug 2023
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(0)
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CTO

Loyalty, Relationship

Change Healthcare is still going through a lot of change since they were acquired by Optum. The...

Jul 2023
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CTO

Value

Overall, Cardiology Solutions is not too expensive. Change Healthcare was historically not great,...

Jul 2023
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Manager

Product

We like the fact that the product is a single, integrated source. That is a key driving factor,...

Jun 2023
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Manager

Product, Value

The product has met our expected outcome. We had goals to have better ease of use and workflow, and...

Jun 2023
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(0)
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Director

Culture, Relationship

We have been really impressed with Change Healthcare’s level of engagement from both the sales and...

Jun 2023
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(0)
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Director

Relationship, Product

For the most part, all of the products in this area are pretty similar in a lot of ways. Some of...

Jun 2023
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Director

Loyalty, Product

With Change Healthcare’s existing product, I do not believe it has significant strengths over...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

Change Healthcare is quick to turn customers over to the support team after the implementation, and...

Jun 2023
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(0)
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Analyst/Coordinator

Product

Cardiology Solutions covers a lot of modalities, and Change Healthcare definitely had a clinical...

Jun 2023
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Analyst/Coordinator

Operations, Product

I wish Cardiology Solutions had a little better documentation. The new version has a lot of old...

Jun 2023
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Analyst/Coordinator

Culture, Value

Change Healthcare’s charges are pretty typical. We have had some problems recently with some...

Jun 2023
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(0)
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Manager

Value

Change Healthcare charges for each different modality reporting service, so I feel a little...

May 2023
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(0)
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Manager

Culture, Relationship, Operations

I had a request for something and had to meet with Change Healthcare several times to try to get...

May 2023
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(0)
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Manager

Product

If I were talking to a peer, I would say that Cardiology Solutions is a really wonderful product and...

May 2023
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Manager

Operations

I have taken pretty much almost every training that Change Healthcare has offered, and they have all...

May 2023
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Analyst/Coordinator

Value

Change Healthcare was problematic in the past with nickel-and-diming, but they seem to have gotten...

May 2023
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(0)
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Analyst/Coordinator

Relationship

I would like it if Change Healthcare had more high-tier support available to people in different...

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

When everything works as intended and all of the bugs have been dealt with, the platform is decent....

May 2023
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(0)
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Analyst/Coordinator

Loyalty, Operations, Product

The vendor's web client is a completely new iteration of the vendor's web-based viewer, and it has...

May 2023
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(0)
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Analyst/Coordinator

Culture, Operations, Product

Change Healthcare is a typical vendor. Their customers go to the vendor's dog and pony show and...

May 2023
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(0)
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Manager

Operations, Value

We did a huge software and hardware upgrade with Change Healthcare in the past. With one thing they...

May 2023
||
(0)
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Manager

Loyalty, Product

Right now, there is no functionality with inventory integration into Change Healthcare's system....

May 2023
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(0)
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