CureMD EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
I don't know that I would buy the product again. The CureMD system had a ransomware attack recently....
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Culture, Value
We are charged for a lot of stuff that should be standard with electronic health records either per...
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Product
I want the providers to be able to assign proxies for their inboxes so that if a patient messages...
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Loyalty, Relationship
I have worked with another vendor and have worked with CureMD. I'm really familiar with both of...
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Operations, Product
The product's biggest strength is its ease of use. It is easy to navigate through the pieces and get...
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Relationship, Operations, Product
I like a lot of the canned reports that we get in the system, and I like that we have ad hoc reports...
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Relationship
The biggest thing with CureMD is that we are able to get ahold of a real person. The vendor is very...
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Relationship, Product
If CureMD sees that several health departments are running similar reports, they should create a...
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Culture
We did a demo of the product, but in all honesty, I don’t know why we didn't see the issues. The...
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Relationship
CureMD is interested in the success of my practice, but that doesn’t necessarily mean that they are...
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Operations
The vendor’s onboarding was a disaster. They didn't do any workflow discovery, and they didn't have...
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Relationship, Product, Value
The vendor needs to make a major investment in hiring the right kind of people to run usability at...
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Relationship
The vendor is responsive and flexible. If we raise a problem, they will go try to solve it right...
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Loyalty, Relationship
The vendor is very much improving and looking to improve. They are in a phase where they are trying...
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Product
We were running pretty inefficiently with CureMD's system, and we knew that we would never reach a...
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Loyalty
CureMD has partnered with Cardinal Health, the drug distributor. That lent a bunch of credibility...
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Value
We knew we were getting value from the product, but we knew we could save money without the vendor....
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Loyalty, Relationship
We have always had some issues with appeals and with the vendor understanding the language, but...
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Relationship
CureMD absolutely did not keep all their promises. That is what I am really upset about. Our...
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Loyalty
I chose another vendor's product initially, and we had a horrible integration. We couldn't get past...
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Product
CureMD does a good job. We have specific note templates that we have to use, and every so often, the...
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Product
It is hard for us to add inventory and track it. When we have problems, we have to contact not only...
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Relationship
Things are only time consuming with CureMD if they have to take something back to their production...
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Relationship
Sometimes, if there is a major outage or something, the vendor will alert us, but not all the time....
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Relationship
CureMD does well to help us with reports and certain things we try to work on. They were great to...
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Relationship, Product
CureMD does lots of updates, and if there are system changes, the vendor tries to accommodate what...
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Operations
The implementation of the CureMD system was seamless. The system is all cloud-based, so the upgrades...
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Operations
The initial training that CureMD offered was good.
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Relationship
Occasionally, it is hard to get a specific person from CureMD on the phone to help us with our problems....
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