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Fusion Expert Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Manager

Value

Compared to other vendors, Dolbey is very good at avoiding charging for every little thing.

Feb 2024
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Manager

Culture, Relationship

I don't know whether there is anything earth-shakingly new about Fusion Expert, but it is not like...

Feb 2024
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Manager

Relationship

Even though it is not the biggest, most robust software, Fusion Expert has been a workhorse....

Feb 2024
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Manager

Product

Fusion Expert gave providers the flexibility they needed for the back end and front end. We have...

Dec 2023
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Analyst/Coordinator

Product

On the admin side of Fusion Expert, it is not necessarily the sexiest program, but I can do...

Dec 2023
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Manager

Loyalty, Relationship

I have direct access to someone at Dolbey, and they will check in with me if there is something that...

Dec 2023
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Manager

Value

With Fusion Expert, we were paying for too much that wasn't being utilized enough because of the...

Dec 2023
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Manager

Relationship

When we had an issue with a recent Dolbey upgrade, I had a person remotely access the system and...

Dec 2023
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Manager

Operations

For training, Dolbey prepares their documentation, shares it, and has appropriate one-on-one...

Dec 2023
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Manager

Relationship, Value

Integrating Fusion Expert with our EHR and PACS was difficult, but I have worked with Dolbey for a...

Dec 2023
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Analyst/Coordinator

Product

The routines within Fusion Expert are good. The recognition of its speech-to-text engine is great,...

Dec 2023
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Analyst/Coordinator

Relationship

I love the support from Dolbey. We have people we can call, and anytime I call or send an email,...

Dec 2023
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Analyst/Coordinator

Product

There could be some more automation of the routines on the radiologist side of things within Fusion...

Dec 2023
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Analyst/Coordinator

Operations

Dolbey doesn't really provide any specialized training. There is just training with the initial implementation....

Dec 2023
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Analyst/Coordinator

Product

We have had a couple of issues where we couldn't figure out what was happening or why it was...

Dec 2023
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Analyst/Coordinator

Product

It is very easy for us to copy reports and build physician profiles and macros within the system....

Dec 2023
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Analyst/Coordinator

Product

We would like a little more modernization of some of the AI functionalities that exist in the...

Dec 2023
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Analyst/Coordinator

Relationship

Dolbey reaches out to us and lets us know when changes are coming or when they have new products.

Dec 2023
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Analyst/Coordinator

Relationship

We work with Dolbey’s engineers and techs whenever we have issues.

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

Some other vendors out there are moving with the growth and changes in healthcare better than Dolbey...

Dec 2023
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Analyst/Coordinator

Product

With all of the AI information and everything going out there in the world, some of Dolbey’s tools...

Dec 2023
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Analyst/Coordinator

Relationship

Dolbey is fantastic to work with. They are a great company. Their customer service is awesome....

Dec 2023
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Analyst/Coordinator

Operations

Dolbey’s training is good. We usually implement a train-the-trainer approach. We do most of the...

Dec 2023
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Manager

Loyalty, Value

After having exposure to another vendor's solution, we have determined that we are probably going to...

Nov 2023
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Manager

Product

Fusion Expert is lackluster. I find it difficult to navigate, and it doesn’t seem very user...

Nov 2023
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Manager

Relationship

Dolbey has very good customer service, and Fusion Expert does accomplish the goal, so I would say it...

Nov 2023
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Manager

Value

Fusion Expert is just outdated when we compare it to other solutions. And other solutions are more...

Nov 2023
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Manager

Relationship

Dolbey has a great support team, and they have remained constant. The support is excellent compared...

Nov 2023
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Manager

Loyalty

We are moving away from Fusion Expert; the functionality doesn’t meet our needs because of some...

Nov 2023
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Manager

Relationship, Value

Dolbey has always been good to me, so I would buy the system again if I were given the choice. For...

Nov 2023
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Director

Relationship, Operations

Most things are great for the IT group, but things are not as great for the transcriptionists....

Oct 2023
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Director

Relationship, Operations

We have been with Dolbey for a long time, and they have been great. They have had support people...

Oct 2023
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Director

Product

One way Dolbey could improve is with their canned reporting. If they could just make the canned...

Oct 2023
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Manager

Product

The system could use some modernization. For example, the vendor could move to a cloud-based system....

Oct 2023
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Manager

Relationship

Our customer support relationship with Dolbey is great. They are great at solving our problems. Even...

Oct 2023
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Manager

Relationship

The vendor delivers technology, and they have a wish list. If we have a product request, we can put...

Sep 2023
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Manager

Product, Value

Dolbey has been able to integrate a lot of features for us to save time so the radiologists don't...

Sep 2023
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Manager

Loyalty, Product

Fusion Expert is a pretty decent product, but it has some limitations compared to another product....

Sep 2023
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Manager

Relationship, Operations

In terms of keeping promises, Dolbey is usually pretty robust. Dolbey is a smaller company, so we...

Sep 2023
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Manager

Relationship, Product

We had some issues with Dolbey’s support. For instance, we had issues after an upgrade to Fusion Expert....

Jun 2023
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Manager

Relationship

Dolbey works with us and makes changes to Fusion Expert for us.

Jun 2023
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