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User Commentary
Product
eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...
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Relationship
eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...
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Relationship, Product
eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...
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Product
I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...
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Relationship
eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...
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Operations
I would like eClinicalWorks' training program to be more targeted to particular roles. It should...
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Product
The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...
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Loyalty, Relationship
I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...
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Relationship, Product
eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...
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Relationship
We have a strategic account manager whom we can directly reach, but there is also a help desk...
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Relationship
eCW is trying to improve their technical support. For example, they now give us the option to have...
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Product
When we flipped to the browser version of the system, we had significant performance problems. The...
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Loyalty, Product, Value
If I were part of a single specialty or even a multispecialty group, I would still consider...
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Relationship, Operations, Product
eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...
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Relationship
eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...
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Relationship
eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...
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Operations
We have gone through several implementation changes with eClinicalWorks, both inward and outward,...
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Value
eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...
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Product
eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...
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Product
eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...
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Operations, Product
eClinicalWorks is strong in terms of new implementations, but they could do better with their...
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Relationship, Product
In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...
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Relationship
For the most part, we have built a relationship with our account management network. That...
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Loyalty, Product
eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...
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Relationship
If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...
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Product
I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...
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Loyalty, Value
The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...
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Loyalty, Product
If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...
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Loyalty, Product
Right now, I have to hover over a certain area, not click on anything, scroll down to review the...
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Product
I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...
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Product
With the progress note navigation window, the box that pops up when we are documenting a progress...
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Product
With the feature for merging things or copying them forward, I know we can essentially copy the...
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Relationship
I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...
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Relationship
There are some things that I wish the product did. To the vendor's credit, they are constantly...
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Loyalty, Value
I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...
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Loyalty, Product
eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...
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Loyalty, Product
We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...
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Relationship, Product
We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...
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Operations, Product, Value
Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...
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Relationship
eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...
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Relationship
One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...
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Relationship, Product
I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...
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Product
I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...
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Loyalty, Product
In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...
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Operations
My organization's training is internal, and our superusers have been very helpful, proactive, and...
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Loyalty
Right now, I am not ready to recommend the system to others. However, I am a new user, and my...
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Loyalty, Product
eClinicalWorks did a terrible disservice to our company because they built the program as a true...
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Product
With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...
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Product
eClinicalWorks' product is not really template driven, and the way that they implemented templates...
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Operations, Product
eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...
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Loyalty, Product
When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...
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Product
The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...
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Relationship
I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...
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Product
We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...
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Loyalty, Product, Value
If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...
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Culture, Relationship
eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...
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Product
eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...
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Product
The biggest pain point for our actual physicians and staff is that there are too many ways to do one...
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Loyalty, Product
We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...
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Loyalty, Product
In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...
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Loyalty, Product
I would like the product to integrate with physician scheduling through the patient portal. I would...
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Loyalty
One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...
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Product
The product's flexibility is actually a problem for us. It is almost flexible to a fault and...
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Relationship
I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...
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Culture, Value
eClinicalWorks might promise something, but they usually can't present what they promised in a...
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Product
The system's strength is that its record is all-encompassing. We have multiple specialties, and they...
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Culture, Product
We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...
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Loyalty, Product
If we had more resources, I think we would have switched to a different EHR. It seems that...
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Relationship
eClinicalWorks has recently gotten sloppy. With the things they experienced during COVID-19, I think...
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Product
The product is filled with a lot of different features and functions, so users struggle a bit. I...
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Loyalty
We want to move away from eClinicalWorks' product because we want to be on the EMR that our hospital...
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Relationship, Operations
eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...
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Operations, Product
The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...
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Relationship, Product
The biggest thing I have right now is care managers who are working within the physician practice...
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Loyalty, Relationship, Value
We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...
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Operations
When it comes to training, I would like to be taught best practices for the workflow. With things...
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Product
The product doesn't fully integrate with everything that we have. Even with our acute care, there...
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Operations, Product
Our end users don't complain too much about the product. For our providers, the process of...
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Relationship
We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...
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Value
Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...
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Product, Value
I would recommend the product to someone only if they were in a small office. The product is...
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Loyalty, Product
Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...
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Relationship
The web support is delayed. We have to put a ticket through our company and then wait. There are...
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Product
We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...
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Operations, Product
With the upgrades, there were definitely some little challenges that could have been handled better...
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Relationship
Everyone who uses eClinicalWorks' EHR is assigned an account manager. Every single one of the...
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Relationship
eClinicalWorks is pretty good at notifying us about things, but the vendor is not as good as a...
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Culture, Product
The functionality that eClinicalWorks promises in eClinicalWorks EHR doesn't always come to fruition...
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Relationship
We have no issues with our eClinicalWorks account manager, but I feel that they aren’t fully...
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Relationship, Operations
Project management with eClinicalWorks is challenging as we have to stay on top of the vendor’s...
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Loyalty
We are leaving eClinicalWorks because we want to move to an integrated platform throughout our...
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Culture, Relationship
We have requested things such as a grid of which functionalities are available in the eClinicalWorks...
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Operations
There is no new-hire orientation program we are aware of. Everything has been on-the-job training....
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Product
Some things work exactly in eClinicalWorks EHR, and there are some things we expect to work a bit...
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Relationship
We have regular calls with eClinicalWorks, and they have a portal where we can submit tickets. The...
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Relationship
When eClinicalWorks went to the cloud, there was a lot of executive involvement in that transition....
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Culture, Operations
eClinicalWorks keeps some of their promises, but not all of them. We were told that there would be a...
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Culture, Loyalty, Value
eClinicalWorks charges for every single thing. We turned on a feature and we were charged for it. We...
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Operations
eClinicalWorks has ongoing training through their website, but we don't really get training from...
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Loyalty, Relationship
eClinicalWorks' support is pretty good, but it depends on the agent. There are some instances where...
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