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Payer IT Consulting Commentary
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Trent Davis
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KLAS Research Director - Trent Davis
 
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Featured  Report

Payer IT Consulting Services Ecosystem 2023: An Initial Look at Performance and Firm-Reported Capabilities
Payer IT Consulting Services Ecosystem 2023:
An Initial Look at Performance and Firm-Reported Capabilities
December 2023
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Commentary Summary

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User Commentary

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Manager

Relationship, Services

Emids is meeting our standards, but they are not coming to the table with things that blow our...

Apr 2024
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Manager

Relationship

We are hitting our targets with Emids. However, we are not further than we thought we would be. The...

Apr 2024
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CIO

Relationship, Relationship, Operations, Operations

We had a pretty good experience with the firm. They were a little pricey, but they brought in a good...

Dec 2023
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CIO

Relationship, Relationship, Operations, Operations

The firm didn't do a ton for us, but our team members were happy with the expertise that the firm...

Dec 2023
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CIO

Loyalty, Loyalty

We bought in Emids because we got a reference from someone. We were looking for anyone who had...

Dec 2023
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Director

Value, Value, Value

We spoke to formal EMIDS personnel during and after the acquisition, and they tried to do a bit of...

Nov 2023
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Director

Relationship, Relationship, Relationship

If I were to give EMIDS a negative, it would be that they are doing a lot of subcontracting, which...

Nov 2023
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Director

Relationship, Relationship, Relationship

EMIDS is not really proactive. They are much more reactive at this point. They don't really check in...

Nov 2023
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Director

Relationship, Relationship, Relationship

Unfortunately, EMIDS wasn't able to help us in the Epic space at all; that would have been nice and...

Nov 2023
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Director

Services, Value

I would like to be able to do more business with EMIDS, but unfortunately, we have some limitations...

Nov 2023
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Director

Relationship, Relationship, Relationship

I have been very satisfied with our overall engagement with EMIDS for the long term. EMIDS has been...

Nov 2023
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Director

Relationship, Relationship, Relationship

My feelings are mostly positive for EMIDS. I don't think anyone is perfect, but there is always room...

Nov 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

The firm we chose merged into EMIDS, but they were previously Flextech. I had worked previously with...

Nov 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship, Operations, Operations

I would tell others that EMIDS is a true partner, and that is one of the reasons why we went with...

Nov 2023
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Manager

Operations, Value

As far as outcomes with EMIDS go, the purpose of our upgrade was to get greater functionality,...

Nov 2023
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Director

Loyalty

One of the primary reasons we selected the firm was our experience with EMIDS in the past. There...

Nov 2023
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Director

Relationship

EMIDS’ strength is the people. Out of all of our resources, there was maybe one that did not work...

Nov 2023
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Director

Value

Although EMIDS could have a little more flexibility in agreements, they have avoided...

Nov 2023
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Manager

Loyalty, Relationship, Value

I don’t know whether I would use EMIDS again. I like the quality of the people, but I don’t like the...

Aug 2023
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Manager

Operations

The folks I currently have from EMIDS are amazing. But when they leave, finding a replacement is not...

Aug 2023
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Manager

Operations, Services

The folks from EMIDS are very knowledgeable and valuable, and they have put forth the effort to...

Aug 2023
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Manager

Value

EMIDS has helped us achieve not just end-user satisfaction but also overall efficiency in our processes....

Aug 2023
||
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Director

Loyalty, Loyalty, Loyalty

We will not be working with EMIDS in the future because of our organization’s situation, but I don’t...

Jun 2023
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Director

Relationship, Relationship, Relationship, Operations

EMIDS struggles to maintain the relationships that Flextech had before EMIDS acquired them. Flextech...

Jun 2023
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CIO

Relationship, Relationship, Relationship

EMIDS’ work is very siloed. We have had multiple engagements with them, and their people don’t work...

May 2023
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CIO

Operations, Services

EMIDS really brought a lot of experience in building a data warehouse with provider and member data.

May 2023
||
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CIO

Operations, Services

The firm did a good job, but they could have better understood our understanding of the product....

May 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

One of the reasons we are using EMIDS' system is that we have access to a top expert in our...

May 2023
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Manager

Relationship, Relationship, Relationship

We don’t have a lot of executive involvement from the firm. When I deal with anybody from EMIDS,...

May 2023
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Manager

Relationship, Relationship, Relationship

The firm understands what we need. Their people have worked with us for a long time, so their...

May 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

Our experience with EMIDS has been great. We had a transition, and the firm was very supportive...

May 2023
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Manager

Relationship, Relationship, Relationship

The firm has some very good resources that they have provided to us that are definitely assets....

May 2023
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Manager

Relationship, Relationship, Relationship, Operations, Operations, Operations

There have been a couple of instances when the firm has transitioned folks off of our team. They...

May 2023
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