Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
Dorothy is complicated to use, and reporting can be a struggle. There are a lot of areas to go to...
Login or Create an Account to see details.
Loyalty, Relationship
Dorothy has its benefits, but for our type of business, it is a bit of a struggle. Epic does try,...
Login or Create an Account to see details.
Product, Value
Dorothy is pretty expensive. Some of the data charted in the solution is a little hard to access. It...
Login or Create an Account to see details.
Relationship, Product
Dorothy is good at following Medicare regulations and other regulatory guidelines. Epic has a good...
Login or Create an Account to see details.
Operations
The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...
Login or Create an Account to see details.
Operations
We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...
Login or Create an Account to see details.
Relationship
My experience with Epic’s support team is a little more difficult than my previous experience with...
Login or Create an Account to see details.
Loyalty, Product
Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...
Login or Create an Account to see details.
Product
Dorothy’s financial reporting is much better than it was in the past, but there is still potential...
Login or Create an Account to see details.
Loyalty, Product
Only some of our staff members can manage all of their care on a mobile device. The others can do a...
Login or Create an Account to see details.
Product
Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...
Login or Create an Account to see details.
Product
The visibility within my hospital is great because the internal integration of Dorothy is great.
Login or Create an Account to see details.
Product
Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...
Login or Create an Account to see details.
Product
Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...
Login or Create an Account to see details.
Loyalty, Product
Things are going better with Dorothy than in the past, but we still need to optimize the record. We...
Login or Create an Account to see details.
Culture, Relationship
Epic is pretty good at doing what they say they can do, but their promises are limited.
Login or Create an Account to see details.
Value
Our state has a regulation that we have to comply with, and our state has chosen to implement things...
Login or Create an Account to see details.
Product
Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...
Login or Create an Account to see details.
Product, Value
Because of Dorothy, our things are more visible on a system level. So the solution has been...
Login or Create an Account to see details.
Product
With Dorothy, I like the integration with the hospital and the clinical documentation.
Login or Create an Account to see details.
Operations
I like the training preparation that Epic gives us. It is predone, so we don't have to create all...
Login or Create an Account to see details.
Relationship
I would like the ability to have phone support from Epic in addition to just online support. We...
Login or Create an Account to see details.
Operations
For Dorothy, I like the training, and the work queues for the workflow are good.
Login or Create an Account to see details.
Product
Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...
Login or Create an Account to see details.
Loyalty, Product
Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...
Login or Create an Account to see details.
Relationship
One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...
Login or Create an Account to see details.
Operations
When Epic does an implementation, they don't tell us how to do basic things to run our operation....
Login or Create an Account to see details.
Operations, Product
Vendors in general, not just Epic, say that their product is going to work a certain way, but they...
Login or Create an Account to see details.
Loyalty
Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...
Login or Create an Account to see details.
Product
Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...
Login or Create an Account to see details.
Product
The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...
Login or Create an Account to see details.
Product
I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...
Login or Create an Account to see details.
Loyalty, Product
The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...
Login or Create an Account to see details.
Product
Our organization is coming from a best-of-breed solution that drives activities and billing. When we...
Login or Create an Account to see details.
Loyalty, Product
Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...
Login or Create an Account to see details.
Product
We had to do some manipulation to get the kinds of financial information we wanted, but we have been...
Login or Create an Account to see details.
Product
It would be great for the financial directors to be able to manipulate their plans from a home...
Login or Create an Account to see details.
Relationship, Operations
We have some very seasoned agencies and leadership in those agencies that know what they want. They...
Login or Create an Account to see details.
Product
For our people who do business development and do actual marketing, there was a function in our old...
Login or Create an Account to see details.
Product
We like Dorothy; it is very comprehensive. We have been very successful from a survey perspective,...
Login or Create an Account to see details.
Operations
We train in-house for Dorothy; we don't get Epic training. As far as Epic training goes, they did...
Login or Create an Account to see details.
Product
Being part of an integrated healthcare record is the bomb. We get to be connected and can visualize...
Login or Create an Account to see details.
Operations, Product
Analytics with Epic's system are a stretch of the imagination; they are a little rough. We extract...
Login or Create an Account to see details.
Loyalty, Product
Dorothy has done well on mobile devices. The vendor actually has a phone solution, and we use a...
Login or Create an Account to see details.
Product
The area that we struggle with the most is report functionality in Dorothy. I don't know whether...
Login or Create an Account to see details.
Loyalty, Product
Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...
Login or Create an Account to see details.
Loyalty, Product
Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...
Login or Create an Account to see details.
Relationship
I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Dorothy is just hard to operate in general with the remote client and being able to handle connected...
Login or Create an Account to see details.
Relationship
The people that we partner with from Epic are really knowledgeable about the product line that they...
Login or Create an Account to see details.
Product
Our ratings of Epic would be different if we were talking about inpatient or ambulatory care. The...
Login or Create an Account to see details.
Operations
We do a lot of workarounds to make Epic's system work for us. They haven't met our needs. Dorothy...
Login or Create an Account to see details.
Product
I don't use the financial reporting much in Dorothy, but of the few reports that I run, the one I...
Login or Create an Account to see details.
Relationship, Operations
Epic is extremely helpful. They take time to give us notice on reportable issues and things that...
Login or Create an Account to see details.
Loyalty
We use Rover instead of Dorothy for our mobile solution in the field. We are going to make big...
Login or Create an Account to see details.
Operations
With Epic’s training quality, effectiveness, and workflow practices, we have to do a...
Login or Create an Account to see details.
Product
Our clinicians and field staff work in the Dorothy remote client for home health. The rest of the...
Login or Create an Account to see details.
Relationship, Product
One area of the Dorothy remote client that I don't particularly care for is that it cannot work with...
Login or Create an Account to see details.
Relationship
I have only known one Epic person, and I'm not sure exactly what their role is. I have a very...
Login or Create an Account to see details.
Loyalty, Product
We have a pretty heavy infusion component to our home health, and Epic didn't have a solution for...
Login or Create an Account to see details.
Relationship, Product
Dorothy is easy to configure for internal teams. We don’t need to wait on the vendor to make...
Login or Create an Account to see details.
Relationship, Product
Getting changes to Dorothy sometimes takes a long time, but that process is quicker than what we had...
Login or Create an Account to see details.
Product
We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...
Login or Create an Account to see details.
Product
We have had to adapt and constantly create workarounds to make the system work. That definitely has...
Login or Create an Account to see details.
Relationship
We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...
Login or Create an Account to see details.
Product, Value
I have no idea how much the product costs, but it has benefits. The entire system being in one...
Login or Create an Account to see details.
Operations
The training from Epic is actually good, but it does have some downsides. The way that Epic presents...
Login or Create an Account to see details.
Product
When the schedulers go to schedule an appointment, they drop in the day that they are looking for....
Login or Create an Account to see details.
Product
The product is not intuitive. There are a tremendous number of screens that we need to get through,...
Login or Create an Account to see details.
Loyalty, Product
Things with Dorothy have gone fantastically. Its functionality is great. I have lots of homecare...
Login or Create an Account to see details.
Relationship
Although my account executive is very good, I have never met with the top executives at Epic. I have...
Login or Create an Account to see details.
Product
In terms of meeting regulatory components that are required for home health, Dorothy is set up for...
Login or Create an Account to see details.
Relationship
We have connected with Epic about Dorothy, but sometimes, the vendor's follow-up plans are a little...
Login or Create an Account to see details.
Relationship, Product
Epic continues to improve their software. Their systems' functionality is really good. I like where...
Login or Create an Account to see details.
Relationship
The vendor keeps their promises most of the time. Their timelines are usually off when they tell us...
Login or Create an Account to see details.
Operations
Epic has a quick-start guide, and their training videos are pretty effective. Epic's systems have a...
Login or Create an Account to see details.
Value
There haven't been any extra charges for upgrades and things like that. The vendor doesn't charge us...
Login or Create an Account to see details.
Loyalty, Product
We have to document a lot, but the way information flows has made the documentation processes a...
Login or Create an Account to see details.
Relationship, Product
There are some things we have to tweak, and we have to give feedback on certain things, and Epic...
Login or Create an Account to see details.
Relationship
We have our IS department, and we have an Epic team, and I deal with them if we have upgrades. They...
Login or Create an Account to see details.
Product
With the reports that we have through Dorothy, I can see numbers that I wasn't ever able to see...
Login or Create an Account to see details.
Operations
During our implementation planning process, we were excluded from conversations that we should have...
Login or Create an Account to see details.
Relationship, Operations
Epic has been very supportive and responsive since our go-live. They have also educated us along the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic is a lot of things, but they are not a home-care provider. They need to update their foundation...
Login or Create an Account to see details.
Culture, Product
The way that Epic's billing solution displays accounts and itemized charges and pulls things up...
Login or Create an Account to see details.
Loyalty, Operations
I think that we will get to a good place with the system. We just had a really painful time in the...
Login or Create an Account to see details.
Loyalty
Epic is making strides to make Dorothy a more mobile application. I think the end goal is for it to...
Login or Create an Account to see details.
​
Preferences