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EpicCare Inpatient EHR (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Product, Value

The skilled nursing care in our region is totally different than it is in the US, and that has been...

Apr 2024
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Director

Product

In EpicCare Inpatient EHR we have had to create a lot of workarounds because we have different...

Apr 2024
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Director

Loyalty, Relationship

At the start of our project, Epic was proactive with us. However, now we just rinse and repeat with...

Apr 2024
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Director

Relationship

Epic has some of their senior people come to meetings. I don't know what those people are doing, but...

Apr 2024
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CIO

Relationship

Epic is a good partner for us, and we are pretty demanding as a client and ask a lot of them. Their...

Feb 2024
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CIO

Relationship, Product

Epic needs a little push when it comes to EpicCare Inpatient EHR’s quality.

Feb 2024
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VP/Other Executive

Product

Epic’s product suite is a soup-to-nuts solution for actually improving population health. EpicCare...

Feb 2024
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VP/Other Executive

Relationship, Operations

When Epic does implementations, they always introduce that we are going to go from wherever we are...

Feb 2024
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CIO

Value

I just can't keep up with Epic. There is so much potential, and my budget just doesn't allow me to...

Dec 2023
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CIO

Value

Every other vendor pales in comparison to Epic in terms of not charging for every little thing. Epic...

Dec 2023
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CIO

Relationship, Product

Epic absolutely supports our integration goals; it is just that there are so many models out there...

Dec 2023
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CIO

Product

We were one of the early adopters of Epic in our region, and in the early days, the localization was...

Dec 2023
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Director

Product

There are one or two things that Epic hasn't fully delivered on. One thing that comes to mind right...

Sep 2023
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Director

Culture, Value

If we need to go to Epic to ask for services or things like that, most of the time, the vendor will...

Sep 2023
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Director

Operations, Product

The nice thing about the system is that it is a double-edged sword. It is heavily customizable....

Sep 2023
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Director

Product

I like the fact that Epic is always throwing a lot of R&D into the product. Their upgrades are now...

Sep 2023
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Director

Relationship, Product

Epic still has some areas where they could grow, like with their reporting obligations to other...

Sep 2023
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Director

Loyalty

EpicCare Inpatient EMR is definitely part of our long-term plans. I think I would buy it again, but...

Sep 2023
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Director

Product

Epic has a great patient portal, and that came right out of the box. It works hand in hand with our...

Sep 2023
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Director

Value

There is a joke that with Epic, we can probably buy better, but we can't pay more. Epic's system is...

Sep 2023
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Director

Relationship, Product

When Epic drives a measurable outcome, it is by chance, not because they are interested in catering...

Aug 2023
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Director

Product

I have used all the other EMRs, and I think Epic's product is the most solid product that is...

Aug 2023
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Director

Loyalty

I think our satisfaction with Epic will go down because want to do home care, population things, and...

Aug 2023
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Director

Relationship

Anything posted on the Epic user web just goes unanswered. There really is no phone contact. We have...

Aug 2023
||
(0)
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Director

Relationship

Epic needs to be more engaged with clinical informatics and less focused on IT support. I find that...

Aug 2023
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Director

Operations

We are not US clients, so Epic’s training didn't apply to us at all. They didn’t have any training...

Aug 2023
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Director

Product

We would like to have an international build that is more patient centered versus billing focused....

Aug 2023
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Director

Relationship

The only time I have seen Epic be proactive is when they have noticed an actual system performance...

Aug 2023
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CIO

Relationship, Product

Epic is working with us on results routing. They are helping us to work through that because it is...

Jun 2023
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CIO

Value

Epic doesn’t charge us for every little thing. In fact, they have actively given in to us when we...

Jun 2023
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CIO

Loyalty, Relationship

Epic has been very consistent. They have been a good partner. They are still very focused on the US,...

Jun 2023
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A Look at the Global (Non-US) EMR Market Share in 2019
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White Paper
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Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.
Performance
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Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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