eVisit Virtual Care Platform as a Service Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I have had zero issues with eVisit. We can get someone working on something very quickly when we...
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Product
eVisit Virtual Care Platform as a Service is the easiest thing in the world to use, but it is really...
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Product
Bluestream is not integrated, so if we were to choose to stay with it, I would really encourage the...
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Relationship, Product
There haven't been issues that eVisit has had to reach out proactively on. But part of that is...
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Product
Smaller individual practices maybe started out as one of the vendor’s focuses, but eVisit has moved...
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Operations, Product
We have had issues with implementation testing before things hit our live environment. The success...
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Relationship
We meet with eVisit on occasion when they have new features that they forecast would help us in...
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Loyalty
Our vision of the change control processes and scheduled releases is a lot different than eVisit's....
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Relationship
eVisit’s customer success team stands out because they are superstars. The person we speak to...
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Loyalty, Relationship
We have had a pretty good partnership with eVisit so far, and they are growing and improving as time...
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Product
We have many different systems, and it is really hard to integrate all of them. When it comes to...
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Relationship
My experience with eVisit has been that they are a thought partner and a development partner. We...
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Relationship
The vendor’s staff was fine, but the service just wasn’t reliable. The product had terrible performance....
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Operations, Product
We came from a platform that was very unstable, and it was very difficult for the vendor to provide...
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Relationship
eVisit's ongoing support is excellent. We are able to call the customer success manager. If anything...
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Product
We have to work with some third-party vendors to make the integration work. That is not eVisit's...
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Product
We have not had significant downtime; any incident of downtime has been no more than a few hours....
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Operations, Product
We are not really happy with eVisit's upgrades. The changes that were made in the software make it...
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Relationship
We have received very little contact from eVisit. Once they put us in touch with someone who was...
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Product, Value
The biggest benefit we get from using eVisit's system is the fact that patients can access it from...
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Loyalty
We are deciding whether to keep eVisit Virtual Care Platform as a Service in our long-term plans....
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Operations
eVisit’s training is good because they have information in writing and on videos. The vendor tends...
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Relationship
We have an assigned representative who is very responsive, and we meet with that person regularly....
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Loyalty, Relationship
Our last platform host was not providing us with what we needed. The system was constantly breaking...
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Operations
When eVisit was doing the build, there was a wrench in the works because we switched things up on...
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Relationship
I don't see any opportunities for improvement from eVisit. When we give the vendor feedback for what...
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Product, Product, Product
An opportunity for improvement for eVisit Virtual Care Platform as a Service is the ability to do a...
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Product, Product, Product
eVisit Virtual Care Platform as a Service is very intuitive and works well with our current EMR;...
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Loyalty, Value
I would not work with eVisit again. We are not getting the value for the money that we are spending....
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Product
We have helped eVisit develop a lot of the functionality that has been attractive to other...
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Loyalty, Operations, Product
The quality of eVisit's implementations is actually pretty good, and so is the quality of the...
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Loyalty, Relationship
eVisit’s executives are very actively engaged. They very much want to make us happy and make sure...
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Loyalty, Product
What eVisit delivered works very well. The challenge is that I would like a lot more, and I have to...
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Product
I would recommend eVisit's product depending on what a person is looking for. The product for...
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Operations, Product
eVisit's system is one of the easiest products to implement. We went with eVisit around the time the...
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Product
eVisit's system is not integrated with our EMR, not that we have even tried to talk with the vendor...
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Relationship, Operations
eVisit’s support team gets right back to us. I just emailed eVisit today about something, and they...
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Loyalty
We are looking into integration with our EHR system. I don't 100% know whether eVisit Virtual Care...
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Operations
I think a lot of eVisit Virtual Care Platform as a Service is just change management for people, but...
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Operations
The implementation of the eVisit platform went really well. The vendor was very informative and...
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Product
The eVisit platform is not device agnostic, and that creates some ripple effects. But our EHR and...
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Loyalty, Product
People struggle with the eVisit platform if they don't access it through the EHR, and that usually...
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Product
The eVisit platform has new features, such as the ability to add the IP address and then make sure...
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Product
We need more advancements than the ones we are getting from eVisit. eVisit's system doesn't connect...
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Value
eVisit avoids nickel-and-diming us, but we have a very expensive contract with them. I know that we...
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Loyalty, Product
We wanted to integrate eVisit's system with another vendor's system, but there were some large...
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Loyalty, Product
My biggest challenge with eVisit is that they don't offer a full spectrum telehealth platform, and...
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Relationship
eVisit has quality business review meetings with us. They actively share information about how our...
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Loyalty
I would probably not buy eVisit's product again. I do see the product as part of our long-term plan...
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Product
There isn’t anything that isn’t working. However, eVisit promised or discussed that we could use the...
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Product
We have multiple projects, and we utilize separate telehealth platforms. eVisit's product is...
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Product, Value
We are constantly able to maintain our virtual care presence in one area. We have been able to track...
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Value
Compared to how much we pay eVisit, the product is significantly more expensive compared to other...
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Relationship
We have very frequent meetings with eVisit. If there is anything discussed in a meeting, by the very...
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Relationship
eVisit’s customer service feels like we are dealing with family. The people are very down to earth....
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Operations, Product
There are easy links in eVisit Virtual Care Platform that we can click to help the user so that they...
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Product
Payers don't pay as much for audio visits as they do for video visits. We work together to implement...
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Relationship
eVisit does the best they can do, and since the acquisition, we have generally had a great...
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Value
eVisit is very reasonable when it comes to pricing. Generally, they don't charge for every little thing....
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Relationship, Product
eVisit always has resource constraints, but generally, there is an ability to get things done. I'm...
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Loyalty, Relationship, Product
eVisit is actually very good with interoperability. They are embarking on EHR integration for us,...
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Product
eVisit has a lot of functionality that meets our needs, but they could stand to add additional...
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Relationship
We meet with eVisit's team regularly. They are open to feedback and open to working together and...
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Relationship
eVisit is really far along and able to meet our needs. They have been able to help us build some...
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Relationship
I am delighted to be on a journey where eVisit is open to meeting our needs by codeveloping some...
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Loyalty, Product
eVisit is really thinking about telehealth the right way, and they are addressing multiple needs....
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Value
Trying to add someone to the eVisit system always seems to cause a lot of headaches and increase our...
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Culture
We have had a lot of challenges regarding the gap between what eVisit indicated they could do and...
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Relationship
We have a great customer success manager who is amazing. I would definitely suggest them to anyone...
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Relationship, Product
eVisit's system is best for outpatient settings. The vendor is trying to grow into other areas, but...
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Operations, Product
If I were training someone on the system, I would be able to tell them that the system is super...
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Relationship
One of the issues that we had with eVisit in the beginning was that they promised us a lot of...
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