ClaimSource Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Experian Health has new technology, but I don't know that we are always able to engage with the...
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Loyalty, Relationship
Experian Health's service is extraordinary. The vendor reaches out to us when they identify things,...
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Loyalty, Relationship
I am very satisfied with the system's ease of use for end users and managers. We are still seeing an...
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Operations
I don't think we have had any training. There was very little training at the onset.
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Relationship
The support team answers tickets very quickly and is very responsive. We have worked with some...
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Culture, Operations
Experian Health should have better edits so that we catch all the issues up front before the claim...
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Relationship
Experian Health is open to customizations, whereas our previous vendor would not let us customize...
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Relationship
Experian Health is very proactive. They have been good about delivering new technology that meets...
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Culture, Relationship
I have grown to be very respectful of the responses that we get from Experian Health based on the...
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Relationship
ClaimSource is fairly seamless for us now. It was clunky to use in the beginning, but it is now very...
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Product
The basic reports are available. I can do ad hoc reporting through the claims section but not the...
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Product
What the vendor forgets is that we are not integrated. Not everyone is integrated, and it is unfair...
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Culture, Relationship
Experian Health has been incredibly generous in communication and taking care of us through action....
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Product
Experian Health had to reroute to different clearinghouses that have different interpretations of...
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Relationship
Experian Health gives me any edit I want within minutes. I have no complaints. In reality, they give...
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Product
The solution is working really great for us right now. The reports are easy. Anytime I ask for...
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Relationship, Operations
Experian Health did a good job of getting us ready for an implementation at one of our facilities,...
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Relationship
ClaimSource is very siloed. Its claim submission side doesn't talk to its enrollment side, and that...
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Relationship, Product
Experian Health is reliable. Other than a certain debacle, we haven't had any issues with...
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Value
We started to do some updates for ClaimSource, and the vendor has been relatively good about not...
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Operations, Product
I like that the system is user friendly. I train people on the system all the time, and people pick...
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Relationship, Product
The system is customizable. I have more claim edits in ClaimSource than I will ever put in our EMR...
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Operations, Product, Value
The hardest thing about using the system is that when we have payers who pay us on paper remits...
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Product
We would like the vendor to offer an option for us to send a variety of documents along with our...
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Product
With the claim edits in the system, the details that come back are pretty broad. That helps us catch...
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Relationship, Operations
We would like to have more meetings with Experian Health in the future, but we can't meet with them...
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Culture, Value
Experian Health charges us for breathing, and their invoicing is terrible. We found out they had...
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Product
ClaimSource’s reporting tools are good. For instance, the portal is beneficial, and the reporting...
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Relationship
Experian Health’s biggest hurdle is their customer service. It is terrible and almost nonexistent,...
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Product
The biggest thing that Experian Health needs to offer is more QA, such as automated notifications of...
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Relationship
Every time we get into a complaint about something that has happened or gone wrong in ClaimSource,...
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Culture
Experian Health is not very willing to do anything for training purposes unless it involves trying...
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Product
ClaimSource’s integration works with everything. I don’t know whether Experian Health cares about...
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Relationship
Experian Health allows or encourages conversations to happen with their senior-level people.
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Operations
Our implementation with Experian Health went well, and we got through it. The vendor has been very...
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Product
The claim status in ClaimSource is helpful to us, as is the fact that it is in a readable format. It...
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Operations
Experian Health has many different members doing their implementation, and because they have so many...
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Relationship, Value
I would highly recommend Experian Health to any organization. They are really good and have really...
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Relationship
We don't have many issues with Experian Health. They are pretty easy to work with, and they get us...
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Product
One core strength of the product is the flexibility that we have to customize things in it. When...
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Product
If we need to delete a claim, we have to actually go in and open that claim before we can delete it....
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Relationship
Experian Health's ticket system delays things quite a bit. In the past, we were able to go directly...
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Relationship, Operations, Product
We have been very happy with the ClaimSource product. ClaimSource was missing a presubmission...
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Loyalty, Product
The vendor has a new tool that uses machine learning, and it is technically AI. It takes all our...
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Loyalty, Product
We have a lot of health insurance companies that are returning eligibility issues to us, so there...
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Relationship, Product
With the product, we can put a lot of edits in that stop our claims before they go out the door. To...
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Operations, Product
ClaimSource is very user friendly and not overly complicated. I like the layout and ease of use.
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Product
ClaimSource could be improved in the way the reports are set up. I would like to see an easier way...
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Product
Remittance management is pretty good in ClaimSource. I wish the system could work with every vendor,...
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Product
When a claim has an error, we would like to be able to click on that error and have the system bring...
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Relationship
If we put in a ticket that the vendor doesn't understand, they will call us. We have another vendor...
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Value
There is a third-party company called Zellis that several payers are using. Zellis and Experian...
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Loyalty
Sometimes, the claim statuses can be a bit unclear. More information is needed sometimes. There is...
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Product
ClaimSource is really easy to navigate. It's really easy to find all the claims for a particular...
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Relationship
A lot of times, when the system's having difficulty, Experian Health sends out an email after the...
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Product
I like ClaimSource in general. I like all the features, it’s easy to read, it's easy to navigate....
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Relationship
Our posters are having a little bit more difficulty in getting remits and that kind of thing, but...
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Product
The product has multiple reports and multiple options and different ways you can break it down....
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Operations
There are no upgrades because the product is web based. For our initial implementation with Experian...
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Relationship
Experian Health is good at notifying us when there is a problem. Experian Health doesn't always...
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Product
ClaimSource supports our basic needs. We primarily use it to get claims out the door and get...
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Relationship
The only thing I have ever used is Experian Health’s ticketing system. My satisfaction is based on...
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Loyalty, Value
ClaimSource is fine at driving tangible outcomes. It is not fabulous. I haven't seen Experian Health...
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Operations
I would be interested in hearing about new initiatives and technology from Experian Health without...
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Product
For claim statuses, there are some that don't get linked correctly, or get incorrect information in...
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Product, Value
ClaimSource is really good at catching things that billers weren't catching in the past. It's great...
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Relationship, Operations
I still have regular calls with Experian Health. They've been really good about ongoing training,...
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Relationship
Experian Health is really quick to bring in other people within programming, or within other...
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Relationship, Product
It takes forever for us to do claim statuses in ClaimSource. That is a struggle. We can't get...
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Product, Value
I like ClaimSource very much. It is very good with denials. The vendor has a pretty robust reporting...
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Culture, Operations
In terms of remittance management, we have had some delays, and the vendor hasn't been able to...
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Culture
Our contracting process with the vendor wasn't good. The person who did our contracting didn't sell...
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Culture, Relationship
It would be great if the vendor could tell us what they notice about our claims because they are...
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Relationship
Experian Health is great. The team is absolutely awesome. I can't find any faults. Experian Health...
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Product, Value
Our billers don’t even have to log in to ClaimSource because it is seamlessly integrated with our...
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Relationship, Product
Sometimes when we get the CRD files back and there is an error, like a front-end error that is 5010...
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Relationship
When we open a case with the Experian Health customer support team, they are very proactive, so we...
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Operations
Experian Health’s implementation process is one of the best things they do. A project manager is...
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Loyalty
The organization is going to replace ClaimSource with a different product that an area of the...
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Culture, Loyalty, Value
We were looking for a robust EDI solution, especially one that had really good reports, and that is...
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Product, Value
I love that I have claim history inside of my EDI solution. I can go back multiple years, look at a...
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Culture
An initiative took place a while ago related to a workflow process, and the vendor indicated...
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Operations
There is not a lot of training needed because most of our users don’t have to use things through...
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Relationship
Experian Health does a good job giving us instructions and information for integration, but they are...
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Product
For the handful of folks that use the product, the ease of use could be improved with a better UI...
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Loyalty, Product
As long as the vendor continues to manage our claims and our front-end, real-time eligibility...
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Relationship
Experian Health’s support team is reactive rather than proactive. They wait for us to identify an...
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Relationship
It would be good for Experian Health to run routine status checks. They should do that every...
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Culture, Relationship
With Experian Health, we can contact someone who is empowered to help us if we push hard enough. We...
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Culture
For others considering Experian Health, my biggest advice is to keep the scope of work...
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Relationship, Operations
Experian Health's tools are really good. We are getting a good, clean claim rate. The vendor is able...
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Relationship
When the system's claims status tool works, it is okay. However, we relied on the vendor to make...
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Relationship
Payers are always changing the game that we play, but Experian Health does a good job of keeping us...
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Value
Our denial rates are relatively low compared to other health organizations. Our clean claim rate is...
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Product
The system's reporting tools aren't very intuitive, but our staff members are able to jump in and...
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Relationship
Experian Health is part of our remittance management scheme, but we have found other solutions with...
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Relationship, Product
ClaimSource is a really solid product. We have incorporated Experian Health’s front-end edits and...
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Relationship
We are looking for more automation with certain state workers' comp claims. We believe Experian...
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Loyalty
We selected Experian Health because of their strength in the market and the number of clients that...
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Relationship
Experian Health doesn’t engage with us very much at all. They are kind of out of sight and out of...
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Relationship, Product
This product is one less thing we have to worry about. It just runs. We have some issues with...
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Relationship, Value
When we contracted with the vendor, the pricing was much better than that of other vendors. I doubt...
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Operations, Product
It is not like claims get lost, and Experian Health has good processes and support. We can count on...
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Relationship
The vendor constantly transmits claims to payers. We came to the end of our fiscal year, and we had...
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Product
Whatever we need with integration, we can get it, or Experian Health can help us get it. When we...
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Loyalty, Product
There is a new predictive denials piece that we are hoping to go live with, and it is part of...
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Relationship, Product
Previously, one of the claims clerks reached out because they thought they saw a problem with a...
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Culture, Relationship, Value
Experian Health has done a good job of working with us on extra charges and being transparent about...
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Relationship, Product
The reporting and analytics options available in the system are pretty robust, and Experian Health...
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Relationship, Product
When we are dealing with ClaimSource, we have to send claims to payers and receive remittances and...
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Relationship
The vendor is really good about meeting with us when we need them to and responding to us when we...
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Operations
There are some problems with the filtering in ClaimSource. I have had to do training classes for our...
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Operations
ClaimSource is a good tool. We had a good implementation process, and ClaimSource brought added...
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Relationship, Operations
The only thing I would say to someone looking at Experian Health or any other vendor is to challenge...
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Product
We have had a few questions relating to ClaimSource’s remittance management; it has just been a more...
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Loyalty
When we were looking at vendors, we really liked what we saw from Experian Health from a claims and...
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Relationship
Every time there is a new upgrade, regulation, or way to get claims paid, Experian Health is very on...
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Relationship
There is a lot of payer disconnect, and we always have to email or open up a ticket with Experian...
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Product
ClaimSource is a brand-new system. It has all the bells and whistles, and it is a little tedious....
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Operations
I love Experian Health’s training. Even though we are a few years in, they still offer some...
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Product
ClaimSource works, but not the way it was presented. There are some things we have little kinks...
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Relationship
When Experian Health assigns one of our tickets to someone, the vendor isn’t aware of whether the...
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Relationship
It sometimes takes Experian Health a little longer than other vendors to give us the support that we...
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Relationship, Product
I would like to see more automation from ClaimSource when it comes to doing bad debt write-offs and...
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Operations
The initial people who we worked with to set up the system didn't really know what they were doing....
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Product
There is nothing that ClaimSource isn't able to do. The product has some really good edits that can...
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Product
We are happy with the reporting in ClaimSource. We are able to get what we want. There are a couple...
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Product
ClaimSource integrates really well with our EMR. We get our claim edits back from ClaimSource into...
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Product
We are very large, and Experian Health can handle our volume. That sounds like something simple, but...
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Operations
The implementation was very strong. We had to call in some additional help, but Experian Health did...
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Loyalty, Product
There is a bit of an opportunity in some of the AI space for Experian Health, but they are very...
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