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eCare NEXT Commentary
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Dustin Cragun
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User Commentary

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Director

Product

eCare NEXT is very user friendly. I like that the system has a visual chevron bar. That makes it...

Apr 2024
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Director

Product

Experian Health does a good job of beautifying information from payers and making that information...

Apr 2024
||
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Director

Product, Value

The vendor's patient estimator tool has been a labor of love. To Experian Health's credit, they have...

Apr 2024
||
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Director

Relationship

Experian Health has some opportunities around their ticket resolution process and time frames. They...

Apr 2024
||
(0)
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Manager

Culture

I would tell a friend that Experian Health's products are good to some degree, but interested...

Apr 2024
||
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Manager

Relationship

Experian Health's web support is great. Sometimes, getting support is a slow process where we wait...

Apr 2024
||
(0)
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Manager

Relationship

We have a client relationship manager from Experian Health, and that person tries to be helpful and...

Apr 2024
||
(0)
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Manager

Value

I think we are spending way more than we should on Experian Health's system. We went from a system...

Apr 2024
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(0)
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Manager

Relationship, Product

Our users aren't happy with eCare NEXT. They aren't always confident that they are getting the...

Apr 2024
||
(0)
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Manager

Loyalty, Product

I have open cases with Experian Health. The system's estimations aren't always run through CPT...

Apr 2024
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(0)
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Manager

Culture

The way everything was explained to us by Experian Health was that everything in the system was...

Apr 2024
||
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Manager

Product

I like the product, but I don't use it the way other users do. I monitor the system and make sure...

Apr 2024
||
(0)
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Manager

Relationship, Operations, Product

Some users have no problems using the system. They understand it and its alerts, and they know what...

Apr 2024
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(0)
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VP/Other Executive

Loyalty, Relationship, Product

Regarding insurance verification, Experian Health does try to optimize eCare NEXT. They have gone...

Mar 2024
||
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VP/Other Executive

Relationship

In terms of patient estimations, I think Experian Health could be more assertive in pushing their...

Mar 2024
||
(0)
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Director

Product

I would change the system slowness of eCare NEXT. We experience a lot of slowness with the system....

Mar 2024
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(0)
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Director

Loyalty, Value

We have had success with Experian Health. We have been with the vendor for a long time, so we have...

Mar 2024
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Manager

Product

eCare NEXT is easy to work with because it is integrated with our EHR. eCare NEXT has one page that...

Mar 2024
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Manager

Loyalty, Relationship, Product

eCare NEXT doesn't offer submissions yet, but the vendor working on that. As technology changes and...

Mar 2024
||
(0)
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Manager

Relationship

The only issue that I have with eCare NEXT is that anytime we have an issue, we have to send out a...

Mar 2024
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(0)
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Manager

Product

We would like to have a different way to resequence some of the responses that we get from peers in...

Mar 2024
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(0)
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Manager

Product

We get a lot of information from the system's responses. Our staff members just need to know how to...

Mar 2024
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VP/Other Executive

Relationship

Experian Health’s support is responsive. We had some on-site visits where they were able to give us...

Mar 2024
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(0)
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VP/Other Executive

Relationship, Product

I would like more proactiveness from Experian Health. We are patient facing, and we are still...

Mar 2024
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(0)
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VP/Other Executive

Loyalty

In the next year, I don’t see any major or massive things happening with eCare NEXT. A year goes by...

Mar 2024
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(0)
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VP/Other Executive

Product

eCare NEXT doesn't cover all payers, so we still have a difficult time getting through to certain...

Mar 2024
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(0)
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VP/Other Executive

Relationship

Experian Health is a very good partner. They are always looking for innovation. I don't have any...

Mar 2024
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(0)
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VP/Other Executive

Operations

Experian Health’s ongoing training platform could probably use some help. Since we have been live...

Mar 2024
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(0)
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VP/Other Executive

Product

We have to remember to launch eCare NEXT based on some of our integration barriers. The barriers are...

Mar 2024
||
(0)
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Director

Operations, Product

Experian Health's upgrades for eCare NEXT are good, and they do some unique things for our system....

Mar 2024
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(0)
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Director

Relationship

Sometimes, we have trouble getting assistance from the vendor for things, like moving certain fields...

Mar 2024
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(0)
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Manager

Product

The eCare NEXT product doesn't work right. All I hear from the end users is frustration. My...

Feb 2024
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(0)
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Manager

Culture

The Experian Health sales representatives don't understand or don't take the time to understand what...

Feb 2024
||
(0)
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Manager

Relationship

We haven’t received quality care from Experian Health as a clinic. I'm not the only person in the...

Feb 2024
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(0)
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Director

Product, Value

With Experian, we have had some difficulty getting professional estimates for our physician...

Feb 2024
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(0)
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Director

Operations, Product

As far as preauthorizations go, we have had some problems with the build in terms of making sure...

Feb 2024
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(0)
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Director

Loyalty, Product

Our integration issues are probably partly due to the age of the EMR that we are on, but eCare NEXT...

Feb 2024
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(0)
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Director

Culture

One of our pain points with Experian Health when it comes to patient estimation is the building of...

Feb 2024
||
(0)
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Director

Operations

We recently did several go-lives for Experian Health products. One of my issues was that Experian...

Feb 2024
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(0)
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Director

Product

Our biggest disappointment with eCare NEXT right now is the first of the month when we rerun...

Feb 2024
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(0)
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Director

Loyalty, Relationship

Experian Health’s web support team and relationship manager are always on top of things. Anytime...

Feb 2024
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(0)
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Director

Relationship, Product

eCare NEXT is very user friendly. Everything is all on one screen. There is limited clicking that we...

Feb 2024
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(0)
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Manager

Relationship

We have been working with a wonderful representative. They are very proactive at getting back to...

Feb 2024
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(0)
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Director

Product

The only opportunity for improvement in eCare NEXT is NEXT Bar, which is a shortcut for the end user...

Feb 2024
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(0)
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Director

Relationship

Experian Health is proactive in terms of customer support and response time. My representative has...

Feb 2024
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(0)
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Director

Product, Value

eCare NEXT is an end-user tool we use to clean up our quality, and we have experienced a high...

Feb 2024
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(0)
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Director

Product

I often recommend Experian Health's authentication product. eCare NEXT is a great tool, and it helps...

Jan 2024
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(0)
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Director

Relationship

We use a lot of Experian Health's products, so I feel like they want to keep us. We are an important...

Jan 2024
||
(0)
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Director

Product

Some things could be a little better about the product. The tool works fine, but I feel like there...

Jan 2024
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(0)
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Director

Loyalty

There are a lot of competitors in the space, but I would still choose Experian Health. I have seen...

Jan 2024
||
(0)
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Director

Product

I don't think our integration issues are with what the vendor offers. We have to collaborate because...

Jan 2024
||
(0)
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Director

Relationship

We are in an excellent spot right now with Experian Health. We have built strong relationships with...

Jan 2024
||
(0)
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Director

Operations

The only training we had was during the implementation. The vendor essentially gave us the manual...

Jan 2024
||
(0)
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Director

Relationship

Experian Health does a good job of building relationships with higher-level leaders and following up...

Jan 2024
||
(0)
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Manager

Operations

There really hasn't been any ongoing training for eCare NEXT. When I ask for stuff, Experian Health...

Jan 2024
||
(0)
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Manager

Product, Value

I am pretty satisfied with eCare NEXT. Others should know that the information that is supplied via...

Jan 2024
||
(0)
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VP/Other Executive

Culture, Relationship

Experian Health is so large. We are a little fish in a big pond, and that brings some challenges....

Jan 2024
||
(0)
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VP/Other Executive

Value

With Experian Health, everything is an additional cost. And for training, Experian Health just gives...

Jan 2024
||
(0)
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VP/Other Executive

Operations, Product

We have an ad hoc search for Coverage Discovery, but we still have not figured out the batch job...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Operations

Experian Health did well at understanding our organization's business to see how their tool would...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

With eCare NEXT, we have problems on the first of the month running coverage because of the server...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

I wish Experian Health had notices of observation status. I wish that we could submit some clinicals...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

For estimates, I wish Experian Health were more predictive with procedures that are commonly built...

Dec 2023
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(0)
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VP/Other Executive

Relationship, Product

The time it takes to triage one of the tickets in Experian Health’s portal, get it assigned to an...

Dec 2023
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(0)
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VP/Other Executive

Relationship

We struggle with the vendor's support and communication. Support is the biggest challenge that we...

Dec 2023
||
(0)
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VP/Other Executive

Product

The system has occasional downtimes, slowdowns, and things like that. The system has more downtime...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty

The vendor has some things coming out this year, such as upgrades and new products that sound a...

Dec 2023
||
(0)
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VP/Other Executive

Product

eCare NEXT works really well. It is nice that it has an integrated option with our registration...

Dec 2023
||
(0)
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Director

Relationship, Operations

Experian Health sends out notifications about everything when it comes to what they are doing to the...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty, Relationship, Product

The system works as intended. I have used the system for years, and I have always been an advocate...

Oct 2023
||
(0)
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Director

Relationship

Experian Health works with us to build out everything that we want to integrate into the solution....

Oct 2023
||
(0)
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Director

Relationship

Experian Health's support has taken a little dip. A lot of my concerns and issues with the system...

Oct 2023
||
(0)
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Director

Product

With eCare NEXT, there are no interruptions to our processes. We basically attach and map things to...

Oct 2023
||
(0)
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Director

Relationship

An opportunity the vendor has is that eCare NEXT doesn't identify out-of-network products when it...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

We have never had any problems with eCare NEXT's phone and web support. Once we submit something to...

Oct 2023
||
(0)
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Director

Relationship, Product

We recommend the system often, especially when people tell us about challenges they are having in...

Oct 2023
||
(0)
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Director

Product

We are able to continually improve the system when we see opportunities in the platform. For...

Oct 2023
||
(0)
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Director

Product

The only problem we have with the system is on our side. The people running the system aren't...

Oct 2023
||
(0)
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Director

Operations

We just went through an implementation with the vendor, and it was horrible. It took way longer than...

Oct 2023
||
(0)
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Director

Loyalty

eCare NEXT isn't part of our long-term plans. We are condensing down to one vendor's systems, and we...

Oct 2023
||
(0)
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Director

Relationship, Operations

Experian Health has kept all of their promises. If they don't keep their promises, then they will...

Oct 2023
||
(0)
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Director

Operations

Experian Health provided us with training videos, tip sheets, job aids, and things like that. Other...

Oct 2023
||
(0)
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Director

Relationship

In terms of integration, Experian Health was very receptive. They realized how things were connected....

Oct 2023
||
(0)
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Manager

Product

eCare NEXT is very user friendly, and while our clinics are not impressed with the product, we have...

Sep 2023
||
(0)
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Manager

Culture, Product

I would tell any hospital or clinic-based facility looking at eCare NEXT to make sure that the...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product

My front-end users who actually use eCare NEXT for every encounter say that when the product works,...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product, Value

Not all our charges are in eCare NEXT to where we can run the estimates, and we wish that was...

Sep 2023
||
(0)
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Manager

Relationship, Operations

My favorite things about the vendor are their engagement and ongoing support. Their training is also...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship, Product

The vendor's scorecard for estimations needs work. Experian Health is actively working on it, and...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I like the fact that eCare NEXT brings back exactly what the patient has, including when the...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship, Product

I wish that we could pull in some policy numbers, but that is not up to Experian Health; that is...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Experian Health has been very helpful with mapping insurances to where we are able to verify them. I...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

For the eligibility piece of the product, Experian Health had a two-hour training, and that was a...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

The vendor's responsiveness to our tickets could be a bit better. I can only give them so much...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Experian Health is super friendly, and they are definitely willing to help in any way they can. If...

Aug 2023
||
(0)
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Manager

Culture

When our organization first started negotiating services, we were trying to add additional tasks to...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

Experian Health really worked with us on an integration with an internal solution. That may be the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our provider relations representative is very involved. If things are not going the way we want them...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

Experian Health's CEO has been pretty open about how they know they have server issues and timeouts....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Experian Health tries to staff their teams with people who have been in operations so that they have...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

We have eCare NEXT's Touchless Processing. That is an automated patient estimate tool. The touchless...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have continued to get several optimizations for eCare NEXT at no cost. The vendor has spent time...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Several of Experian Health's solutions can't be tested in a test environment. When we train users,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is a lot of work going on between Experian Health and Cerner to provide better integration...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We have recently converted our hospital information systems, and we now use another vendor’s product...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have always been happy with eCare NEXT; it is reliable and easy to use. The format of the screens...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Experian Health's customer service is not what it used to be. They have made lots of changes, and it...

May 2023
||
(0)
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