FinThrive Government Reimbursement Manager Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Services, Value
The Stingray product is an effective tool to maximize our Medicare bad-debt log. The product helps...
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Relationship
FinThrive has met deadlines this year, but they have had some data integrity issues. We have...
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Relationship, Services
FinThrive makes sure that our reporting is accurate and that they support the requirements we need...
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Relationship
There has been a bit of turnover with new people, but the firm has a new person on the auditing side...
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Services
FinThrive could probably give us earlier notice of things we need to do to get more reimbursement....
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Value
The work FinThrive does increases our reimbursement. FinThrive’s product is all inclusive. FinThrive...
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Relationship, Services
Typically, FinThrive meets their deadlines, and when they don't, it is because we maybe lagged in...
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Services
I could give FinThrive a perfect rating regarding my overall satisfaction, but I feel like there is...
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Services
FinThrive could improve the features of their product so we could be more efficient. It would be...
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Services
I am happy with how well the product works and with its ease. FinThrive gives us what we need at the...
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Relationship
FinThrive is usually very good at getting us what we need. Even when there is a problem, the firm...
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Services
Some things fall on us, and some things fall on FinThrive. The nature of the reporting is that some...
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Relationship
Some small things could be improved to make FinThrive's service better. We had issues in the past,...
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Relationship
Whenever we have issues or questions, FinThrive is very responsive. FinThrive tries to help in...
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Relationship, Value
Basically, FinThrive completes the logs and work papers that we need, and we are able to file in a...
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Relationship
I would be a bit hesitant to work with FinThrive again. There have been multiple acquisitions. At...
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Value
FinThrive doesn’t charge us for every little thing. The contract work and the fees they charge us...
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Relationship, Services, Value
FinThrive has had success working through the data to identify additional claims. Also, they work...
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Relationship, Services
I don't know whether this issue is on the auditor side or the FinThrive side, but there has been...
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Relationship
FinThrive does a very thorough job of identifying Medicare bad debts. The firm has a strong...
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Services
FinThrive’s reports are very adequate and simple.
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Relationship, Relationship, Operations
Our overall experience with FinThrive hasn't been excellent, but it has been very good. I think...
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Services, Services
FinThrive’s quality control needs to be upgraded a little, but in all fairness to them, they had a...
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Relationship, Relationship
I am very happy with FinThrive. I don't know whether they have exceeded expectations though. They...
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Operations
FinThrive probably needs more people because sometimes some of their work comes in a little later...
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Loyalty, Relationship, Value, Value
I would tell the firm to keep the pricing fair. It is very easy for us to shop around and find the...
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Loyalty, Loyalty, Relationship, Relationship
If a healthcare organization were looking at FinThrive, I would tell the organization to think about...
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Relationship, Relationship, Services
The firm is very thorough and effective, and they always deliver on time; that is the most important...
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Relationship, Relationship
We have regular meetings with the firm’s executives, and they are very willing to change if we have...
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Relationship, Relationship, Services, Services
For the services that FinThrive offers, they are very good at removing pain points for our staff. On...
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Value, Value
Compared to other firms in the industry, FinTrive is very economical for the services we gain from them....
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Relationship, Relationship
The firm has grown significantly over the last few years. Bigger is not always better, so things...
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Relationship, Relationship, Operations
We don't get our projects back promptly. We agree with the firm on an initial starting point, and...
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Relationship, Relationship
If we have issues or questions with any data, we rely on one of our contact people to break things...
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Relationship, Relationship, Relationship
The firm’s strength is their ability to analyze a mass amount of data and put it into a...
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Relationship, Relationship, Relationship
FinThrive was very easy to work with. We didn't have to escalate anything while working with them.
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We have stayed with FinThrive because Medicare takes a long time to start their process. FinThrive...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
When looking for firms to work with, we look for years of expertise. We usually do an RFP and ask...
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Relationship, Relationship, Relationship, Services, Services, Services
Overall, things are very good with FinThrive. They do a good job, and they provide me with exactly...
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Value, Value, Value
The price point we are on with FinThrive is really good.
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Relationship, Relationship, Services
I think that sometimes I could get a little quicker response from FinThrive. Their response time...
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Relationship, Relationship, Relationship
FinThrive is always responsive. They may take a day to get back to us, but if there is anything we...
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Services, Services, Services
We supply FinThrive with our data, and they run it through their algorithms to give us a final view...
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Value, Value, Value
FinThrive is kind of expensive, but we get a package deal, so it doesn’t seem like they are...
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Services, Services, Services
We have delays in sending FinThrive data, but they can turn around reports pretty quickly, even over...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
There was some turnover of the people leading our project. Things that had already been settled...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
We used to have more follow-ups and planning meetings, but those have fallen off over time. We have...
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Relationship, Relationship, Relationship
There have been times when we have had questions and haven’t received thorough answers. The firm is...
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Relationship, Relationship, Relationship, Value, Value, Value
The firm is always giving us ways to improve our reimbursements. There are times when they step up...
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Relationship, Relationship, Relationship
After it is set up, the firm's product takes off and relieves us of worrying about a lot of the...
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