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User Commentary
Relationship, Product
The thin client versus a thick client is a huge deterrent for Centricity PACS in terms of not being...
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Loyalty
We had quite a few performance issues with the product, and those spurred us to move away....
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Relationship
Every upgrade is torture with Centricity PACS. There has been major downtime associated with the...
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Relationship
A lot of the PACS solutions nowadays have chat embedded in them so the radiologists can chat with a...
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Relationship
We found many errors in a certain project that we were working on with the vendor. We spent a lot of...
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Relationship, Operations
GE HealthCare's main problems are that they cannot maintain their software development fast enough,...
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Loyalty, Product
We decided a couple of years ago that we were going to stay with Centricity PACS, but a lot of our...
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Operations, Product
When we implemented Centricity PACS, we rolled out a version of it that included a replication...
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Relationship
We have a somewhat dedicated HCA team, and they are very familiar with their customer base. The...
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Product
Centricity PACS feels like an antiquated PACS. The vendor needs to do a substantial revamp of the...
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Product
I have not worked with many PACS solutions, but Centricity PACS is the only PACS that I have worked...
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Operations, Product
In terms of the back-end technology, the system is very stable. We had some issues with it, but...
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Operations, Product
When we did the conversion, we were unstable for weeks. It took weeks to get the platform stable,...
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Relationship
GE HealthCare is focusing greatly on their customer service, and they are improving it. There are...
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Product
I would like to see GE modernize their end-user experience and give the end users the features and...
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Operations, Product
When we did our last big code upgrade, it was as poor as our conversion. We were unstable for weeks...
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Relationship, Operations
We had our issues when we went from the standalone server to the other system. The team we were...
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Relationship
We have had really good relationships with some of our support folks at GE HealthCare who have a...
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Relationship
I would suggest that GE HealthCare be proactive and stay on top of things with the new models and...
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Relationship
What we have often found with GE HealthCare is that things don't go right, and we have to spend a...
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Relationship, Product
GE HealthCare often tells us that the next upgrade of the system will resolve some of our issues,...
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Value
Everything we need from GE HealthCare comes with a price tag, even little changes. Things from GE...
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Culture, Relationship
We meet with our sales representatives frequently, but they don't have a lot of power. We met with...
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Operations, Product
The PACS storage is better now, but we took years to get there. We have definitely had issues with...
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Relationship
The vendor is trying, but they have tons of turnover all the time. We always talk to a new executive...
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Relationship
GE HealthCare will do the things they can do. But they will let the things they can’t do sit for a...
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Relationship
GE HealthCare’s support team is great. The vendor is at the limits of what the product can do, but...
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Culture
A couple of years ago, GE HealthCare reorganized into multiple divisions, and it has been a struggle...
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Loyalty, Relationship
Later this year, the vendor is going to stop supporting the current version of Centricity PACS, so...
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Relationship
Most of our interactions with GE HealthCare have been around support for the product. The vendor...
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Relationship
If I do get the right support person, they are awesome. It is not the vendor’s fault that there are...
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Loyalty, Relationship, Product
GE HealthCare has been behind with regard to growth, technology, and meeting the customer's needs. I...
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Operations
We haven’t had a good experience going through an implementation with the vendor. The planning and...
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Relationship
I would like to see GE HealthCare be more engaged when it comes to support. Right now, we don’t have...
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Loyalty
We are looking at moving away from Centricity PACS but will keep some of our other GE HealthCare...
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Relationship
The vendor's support is good on some sides, but getting to the right person who can help us is...
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Relationship
GE HealthCare is not proactive. We chase them down. When things are urgent, the vendor does get back...
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Relationship
The web support is terrible and possibly the worst in the industry. To be fair and transparent, I...
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Loyalty, Relationship, Product
The vendor has been working on mammography for some time and has made progress, but our radiology...
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Relationship
Despite our challenges with GE HealthCare, the team and the executives have been good to work with...
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Relationship, Product
GE is not good, particularly from a perspective of development and ROI with our radiologists. We are...
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Loyalty, Relationship
GE HealthCare doesn’t have any traction for getting us on the cloud, although they will at some...
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Product
Centricity PACS covers most of our needs and is pretty easy to navigate.
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Relationship
Getting support from GE HealthCare has been challenging. The response time for getting tickets...
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Loyalty, Product
GE HealthCare is currently working on cloud compatibility, and once the cloud compatibility is...
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Relationship
There has been a marginal improvement in GE HealthCare’s support. The vendor has brought in...
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Operations, Product
There were certain areas where Centricity PACS was not ready for deployment in our environment. Even...
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Loyalty, Product
We aren’t using Centricity PACS’ latest technology, so our situation might be different than other...
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Operations
GE HealthCare tries to do implementations remotely, and that makes things a bit challenging. We end...
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Relationship
I like the level of support that we receive from GE HealthCare. I like their attention. We have been...
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Relationship, Product
GE HealthCare is trying from a support and sales perspective. They just aren't there from a product...
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Culture
My team has seen a demo of the upgrades that GE HealthCare is planning, but the feedback that I have...
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Value
GE HealthCare is famous for nickel-and-diming. I can't even give an example because every invoice we...
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Relationship, Product
Centricity PACS feels outdated, and we have not seen a lot of change or innovation over the past...
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Relationship
We used to have a good relationship with GE HealthCare, and even though their product was expensive,...
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Loyalty
We have been discussing our plan around moving forward and where we are going with imaging in...
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Loyalty
GE HealthCare has been talking about Edison True PACS, which is supposed to be their new PACS...
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Relationship
I have a hard time giving GE HealthCare one score for service and support when their support is so...
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Product
The Centricity PACS user interface needs to be updated. It also requires a thick-client...
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Operations
I would like to have dedicated resources that are knowledgeable about the implementation instead of...
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Product
We had issues working with other vendors known to the PACS industry. GE HealthCare does not make it...
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Relationship, Product
We wouldn’t buy Centricity PACS again because of the software upgrades and issues. The upgrades are...
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Product
A lot of Centricity PACS is literally broken and doesn’t do what it is supposed to do. For instance,...
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Value
The vendor has promised to fix things without charging us, but we have seen price increases. GE...
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Value
GE HealthCare did well with initial outreach to customers, but things have been very quiet since...
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Product
One good thing about Centricity PACS is that the uptime is really good. Very rarely does it crash,...
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