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Greenway Patient Portal Commentary
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Coray Tate
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User Commentary

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COO

Product

The upgrades have been the only thing that I would probably rate higher for Greenway Patient Portal...

Apr 2024
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(0)
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COO

Product

In Greenway Patient Portal, I am seeing updates from patients on their addresses and things, so that...

Apr 2024
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(0)
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COO

Product

I don't see patients accessing their own records through Greenway Patient Portal, and that was one...

Apr 2024
||
(0)
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COO

Relationship, Product

Greenway Health doesn’t listen to the consumer and upgrade all the platforms in ways that would be...

Apr 2024
||
(0)
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COO

Product

Greenway Patient Portal is definitely easy to set up. All we have to do is enter the patient's email...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

Something that has gone well with Greenway Health in the past few years is that their senior...

Apr 2024
||
(0)
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Analyst/Coordinator

Culture

The sales process could definitely be improved with Greenway Health in general and in terms of...

Apr 2024
||
(0)
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Manager

Product

There was a change in Greenway Patient Portal, and that change took way too long. Patients were...

Apr 2024
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(0)
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Manager

Relationship

Greenway Patient Portal has its own support team, and they get back to us immediately. They work...

Apr 2024
||
(0)
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Director

Culture, Relationship

Greenway Health said they would do something we asked them to do, but it has been months, and...

Mar 2024
||
(0)
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Director

Product

It is difficult for patients to set up their portal on Greenway Patient Portal because we have to...

Mar 2024
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(0)
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Director

Product

The usability of Greenway Patient Portal is fine. The portal is user friendly and easy to navigate.

Mar 2024
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(0)
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Director

Relationship

Greenway Health has a tier system with three levels of tech support. Everything starts at level one,...

Mar 2024
||
(0)
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Director

Product

We don't have very many patients who use Greenway Patient Portal, but we don’t really have any...

Mar 2024
||
(0)
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Manager

Product

With the portal, there is some time lag between when we have to invite a parent or a patient to the...

Feb 2024
||
(0)
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Manager

Operations

Normally, unless an organization pays for training, the vendor's release notes will be the only...

Feb 2024
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(0)
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COO

Product, Value

Greenway Patient Portal is frustrating for patients and us. The ease of use has improved for...

Feb 2024
||
(0)
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COO

Relationship, Product

We haven't asked for anything new, and we haven't done a lot of new things with Greenway Health. I...

Feb 2024
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(0)
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Manager

Operations

When we were doing the training for Greenway Patient Portal, it looked pretty self-explanatory and...

Jan 2024
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(0)
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Manager

Relationship, Product

We used to have a ton of people asking about our patient portal, but now I don’t even know the last...

Dec 2023
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(0)
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Manager

Culture, Value

The contract is probably the biggest negative with Greenway Health because anytime we add something,...

Dec 2023
||
(0)
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Manager

Product

Greenway Patient Portal is one of those products that we don’t use all that often. We use it and...

Nov 2023
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(0)
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Manager

Product

With our practice at least, there is not a whole lot that we can access in Greenway Patient Portal,...

Nov 2023
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(0)
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COO

Product

Greenway Patient Portal has had a few outages here and there, but those haven't lasted long. Of...

Oct 2023
||
(0)
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COO

Operations, Value

Greenway Health charges us for some training, but that seems kind of hollow to me because we are...

Oct 2023
||
(0)
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Manager

Operations, Product

The main thing that Greenway Health could improve in their patient portal is the ease of use for...

Oct 2023
||
(0)
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Manager

Product

Greenway Patient Portal is pretty good for an end user. Patients have said it is pretty easy to use....

Oct 2023
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(0)
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Manager

Product

Greenway Patient Portal is a little clunky on the back end. On one occasion, we were closed, so I...

Oct 2023
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(0)
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Manager

Relationship

I know my executive team. They have had to do some stuff for me, and they always get it done. And...

Oct 2023
||
(0)
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Manager

Relationship

We have had several account representatives from Greenway Health who we have been able to bring up...

Oct 2023
||
(0)
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Manager

Product

Compared to other systems, Greenway Patient Portal is pretty generic and standard. There aren't a...

Oct 2023
||
(0)
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Manager

Relationship, Product

With Greenway Health, we have to open a case for everything. That requires a 15–20 minute phone call...

Oct 2023
||
(0)
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Manager

Operations

We badgered the vendor about training, and they did give us additional training. When we got to the...

Oct 2023
||
(0)
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Manager

Loyalty

We chose to give feedback about Greenway Health because our feedback might prevent somebody else...

Oct 2023
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(0)
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Manager

Relationship

Patients call us with questions about the portal, and we have no idea how to help. All we can do is...

Oct 2023
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(0)
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Manager

Relationship, Operations

Greenway Health notifies us of their updates. They are really good at that. But what they don’t tell...

Oct 2023
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(0)
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Manager

Product

The platform does what it is supposed to do. We have improvised ways to make it work.

Oct 2023
||
(0)
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Manager

Operations, Product

As a patient, the Greenway Patient Portal is pretty self-explanatory. The issue is just the setup...

Oct 2023
||
(0)
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Director

Product

Greenway Patient Portal is decent and has come quite a long way.

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations, Product

We had an upgrade where the vendor changed some things, and it really failed. Something went wrong,...

Sep 2023
||
(0)
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Director

Product

Our in-house people are more familiar with the technology in Greenway Patient Portal than our...

Sep 2023
||
(0)
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Director

Relationship

Greenway Health has been slow to respond to our tickets, and when they do respond, their answers are...

Sep 2023
||
(0)
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Manager

Relationship

Greenway Health does not respond when we reach out to them. I am not going to say Greenway Health...

Sep 2023
||
(0)
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Manager

Culture, Value

Greenway Health charges for every little thing, and there are times when they charge more than they...

Sep 2023
||
(0)
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CEO/President

Product

The portal just needs to be more integrated with the PM side so that the patients see the correct...

Sep 2023
||
(0)
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CEO/President

Product

The patient portal is pretty simple to use. We can easily reset passwords. There isn't much meat to...

Sep 2023
||
(0)
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CEO/President

Value

Our physicians would say we don’t get our money’s worth. The product is rather expensive, but it is...

Sep 2023
||
(0)
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CEO/President

Operations

The vendor’s training is nonexistent. All of their training is just modules and online help in the system....

Sep 2023
||
(0)
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Manager

Operations, Product

Greenway Health Patient Portal is simply not user friendly, and there are limited options. The...

Sep 2023
||
(0)
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VP/Other Executive

Operations

Some of Greenway Health’s trainers are really good, but a lot of the ones that I have worked with...

Sep 2023
||
(0)
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VP/Other Executive

Product

The product is not intuitive and not user friendly. One of my board members, who has tried and tried...

Sep 2023
||
(0)
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VP/Other Executive

Culture

When Greenway Health was selling me the patient portal, they talked about how on the back end, we...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

The vendor hasn’t done anything with the product as far as I can see for years. It is still half junk....

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

If the vendor is going to do an upgrade. The connotation for me is that they are going to make...

Sep 2023
||
(0)
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 or  to see details.

Physician

Loyalty

I abandoned Greenway Patient Portal because it was just too difficult for me and my patients to navigate....

Aug 2023
||
(0)
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Director

Product

Greenway Patient Portal is an issue. Patients have trouble with it, especially older patients. I...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

I enjoy using Greenway Patient Portal. It is just like using another product we have. The patient...

Jul 2023
||
(0)
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Nurse

Product

Once the patients get into the product, things seem to be pretty straightforward, but there are...

Jul 2023
||
(0)
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Nurse

Relationship, Value

Outside of sending me an email, Greenway Health doesn’t really do anything as far as our upgrades...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Once a patient is in the portal, it allows them to communicate with us pretty well. Also, the...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

When we need training, it is available. And we can always get ahold of our contact who knows how we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

The product has become significantly more expensive, and there have been no graphic updates to make...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Greenway Patient Portal fully meets our needs. I don't need much support with the patient portal,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If the patient portal were offered as a standalone, I would likely recommend it. I like how it is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s support team is pretty responsive; that is probably Greenway Health's best aspect. The...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We have had issues with the product’s treatment of patient confidentiality and how the vendor rolls...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Product

A specific functionality piece was a big problem for us a while back. The vendor siloed their...

Jul 2023
||
(0)
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Manager

Product, Value

The vendor has made it extremely difficult for patients to log into their accounts. Patients have to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor made a mess of patient accounts when they moved things to a different system and made...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Greenway Patient Portal is user friendly. Not a lot of our patients are tech savvy. It is really...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The only thing I would like to see improved in Greenway Patient Portal is the images that are...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Value

Getting on board included a pretty minimal cost, so if that were the case, we would buy Greenway...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see more with Greenway Patient Portal. We are definitely not there in terms of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven't contacted the executives at Greenway Health on the patient portal for a while, but when...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation with Greenway Health went well in terms of everything we did, including when the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Integration has been the problem with Greenway Patient Portal. It has been on the back burner for a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Greenway Patient Portal is not costly, so it seems to be a good product in that respect. The portal...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The patient portal is antiquated. We can't schedule through it, and there is no functionality for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

When we first log in to Greenway Patient Portal, everything is right there. I can get to my chart...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Greenway Patient Portal is a website we go to. I would like to see it as an app because that works...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Greenway Health was very good about the go-live process. It was wonderful and automatic. We are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our Greenway Patient Portal representative seems to change every few months without us knowing....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Greenway Health needs to improve some things across the board. There are occasional issues that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes Greenway Health’s support team takes a while to respond to things and come to resolutions....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes patients have a hard time navigating through Greenway Patient Portal. However, a lot of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had a hard time with Greenway Patient Portal for a little while, but now that we have it going,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Product

Greenway Health allowed the integration of another patient portal, which I ended up having to...

Jun 2023
||
(0)
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VP/Other Executive

Product

We like that a patient is able to receive a link via phone, text, or email and that we can converse...

Jun 2023
||
(0)
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VP/Other Executive

Culture, Value

Greenway Health sold us a great package that should have been all inclusive, and when we tried to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Greenway Health pretty much keeps their promises about the system. Since the system attaches to a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our patients don't complain about Greenway Patient Portal. They love it. The system's admin support...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support for the system can be a little sluggish because we access it through the vendor, and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet with Greenway Health's people on a regular basis, and they tell us what they are developing...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We couldn't do without the system. We use the system to get results to our patients quickly and to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Getting patients onto the portal is tedious. We have complaints about the portal; Greenway Health...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We haven’t had a whole lot of changes on Greenway Patient Portal. It is decent, and I don’t have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We had the same merchant with Greenway Patient Portal for years, and our patients were used to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product’s ease of use has gotten better, but we have seen some problems where people haven't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

We have to seek training and do it online by ourselves. That is the way we prefer to do training....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor’s support varies. Some workers are excellent at following through and are very...

May 2023
||
(0)
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