Healthwise Patient Engagement Solution Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Relationship, Operations, Value
Healthwise's material has been instrumental in educating our members and staff.
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Product
Healthwise Patient Engagement Solution is our enterprise platform. The significant outcome of...
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Product
Healthwise is pretty static. I would love for a patient education platform to have some variability...
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Product, Value
What stands out in my mind regarding Healthwise is their innovation and mindset of continual...
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Relationship
Recently, Healthwise was purchased by WebMD, and I'm not sure that the communication around that has...
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Product, Value
We use the product for patient education materials, and we integrate it with our EMR. One outcome...
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Relationship
I appreciate the collaboration we have had with a specific Healthwise account representative; that...
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Relationship
Our experience with Healthwise has been very positive. We regularly communicate and touch base with...
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Loyalty
With Healthwise, it is hard to say how I would forecast my satisfaction 12 months from now....
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Relationship, Product
The system gives us the ability to provide patient information to people with all levels of...
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Product
People who are used to using PDFs are fine with using the Healthwise system if we can attach the...
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Value
If someone asked my advice about Healthwise Patient Engagement Solution, I would tell them to look...
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Culture
I don't love the way Healthwise does licensing for our EHR. They do it based on volume, but it is...
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Operations
We don't get ongoing training from Healthwise, but we don’t need it. The system does what it does.
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Loyalty, Product
Healthwise's system is a bare-minimum patient education solution. The only reason we haven't...
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Product, Value
We are able to send out educational content with the system. There are links to videos for people...
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Relationship, Product
Healthwise's content is constantly being updated and rolled out. We don't have to do anything...
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Culture, Value
A couple of years ago, we had issues with Healthwise charging us for every little thing, but the...
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Relationship, Product
We don't use the system extensively behind its patient education material. The things we do with the...
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Loyalty, Product
We haven't opened the system to allow patients to search for the content that they want. That is...
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Product, Value
Some of the outcomes we have experienced as a result of Healthwise Patient Engagement Solution are...
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Product
We have different software modules connected to Healthwise Patient Engagement Solution, and one of...
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Relationship, Value
We meet with our account manager at Healthwise on a regular basis, and that individual reviews our...
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Product
Our patients' use of the system goes off the content that our nurses give them or add to their...
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Loyalty
Healthwise is switching their platform over to a PDF version of the system. We are very excited for...
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Loyalty
We have always had patient education materials available. We have a lot of homegrown materials that...
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Relationship, Operations, Product
Providing up-to-date information to our patients about certain conditions is our primary focus in...
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Relationship
In general, things with Healthwise are going great. We usually touch base every quarter to go over...
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Loyalty
What we are upgrading to with Healthwise will give us more languages for our patients and make...
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Relationship
Usually, we work with an account executive at Healthwise, and we have never had any escalations. I...
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Loyalty
Right now, my team does manual quarterly imports that can take many hours. With the API, that manual...
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Loyalty, Relationship, Operations
When it comes to educational materials, Healthwise is very aware, and they do their research around...
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Loyalty
I'm hoping to take advantage of the product, but the only thing that is holding us back from the...
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Value
Because of the engagement with the vendor, we have seen a significant decrease in our print and...
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Loyalty
We don't yet have the ability for a member to access the Healthwise tool via their mobile device....
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Relationship, Operations
Healthwise is very keen on any updates to their version. Normally, we get an update on the content...
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Relationship
Healthwise is very responsive and supportive, and that is key for us. We recently implemented a new...
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Operations
We haven't really taken advantage of Healthwise’s ongoing training, but their initial training was...
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Product
Healthwise’s tool gives us an electronic means for our members to access clinically backed or...
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Value
The system is definitely worth the money we are paying the vendor. They are cost effective compared...
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Product
As a vendor, Healthwise doesn’t cover all the bases; their solution really lacks a breadth of...
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Culture
When we did a contract with Healthwise, they included their video education in the entire bundle....
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Operations, Product
Healthwise’s videos are significantly different than our previous vendors’. Healthwise’s videos are...
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Operations
If Healthwise can do something for us, they will do it. I have been really impressed. The vendor was...
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Operations
Healthwise did a thorough implementation, was very responsive, and conducted lots of training on our...
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Product
The videos and tools are good. And the vendor has met our needs in terms of interoperability. We...
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Relationship
Healthwise has done a good job of interacting with us, offering support, and being super responsive...
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Product
We have a better member experience using Healthwise Patient Engagement Solution. We get very...
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Product
The product quality of Healthwise Patient Engagement Solution is good. They have good videos, tools,...
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Product
Our people would be happier if the product were integrated to the point where it can grab things for...
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Product
There is some frustration among our patients because some of the links don't work. We have been...
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Relationship
The vendor’s support is good. They always tell me what I want to hear. If we pick up something about...
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Loyalty, Product
The vendor is working on the translation piece of the product, but I’m not happy with the current...
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Operations, Product
The training material could have better content review and customization. It should be easier for us...
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Relationship, Operations
I'm doing a lot of work in the institution navigating for better support for patient education...
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Product
When we switched from our previous solution, that got rid of a lot of the automation. We have been...
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Loyalty, Relationship
Healthwise's customer service is incredible. The folks from Healthwise who we have worked with have...
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Product
I wish that Healthwise Advise were part of the base product. That would allow for more advanced AI...
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Relationship
Overall, we have had a very positive experience with Healthwise. The account manager that we work...
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Operations
When I heard of teams doing training with Healthwise, I heard they found the training very helpful....
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Relationship, Operations, Product
I would suggest that Healthwise be more proactive or help us understand what the best practices...
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Product, Value
The main outcome that we have seen from the product has been that our patients have been empowered....
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Relationship, Product
Healthwise does a decent job with translations, but those translations aren't great because we have...
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Relationship, Operations
Internally, we have struggled a little with finding the resources to understand who the superusers...
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Relationship
Healthwise is very responsive when we are in a unique position. Our people are not the biggest...
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Relationship, Product
The integration rate is pretty straightforward with Healthwise, and we have dedicated time on our...
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Relationship, Product
One thing we ask for is to have the information parsed out so that we know things for the nurses we...
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Value
I want to buy our software from Healthwise. I wouldn't go to any other source because I have been a...
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Relationship
We barely have any executive involvement other than connecting with old friends who are high up. We...
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Loyalty
Right now, we are determining our future as an organization and whether we are going to merge with...
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Loyalty, Relationship, Product
One thing stands out for me about Healthwise Patient Engagement Solution. Up until COVID-19, I never...
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Relationship, Product
There are thousands of articles in Healthwise Patient Engagement Solution, but we are not going to...
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Product
Healthwise can only do what is possible within the constraints of the EHR that we have. For example,...
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Product, Value
The major thing for me is providing consistency throughout the continuum of care for anyone engaging...
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Product
The content in Healthwise Patient Engagement Solution is decent; however, Healthwise bases the price...
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Relationship
Every time we send an email to the vendor or ask a question, they have to go to somebody else. Even...
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Loyalty, Value
We are shopping around for another vendor, but now that I have seen other vendors, I would buy...
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Product
The vendor’s data and analytics aren't the greatest. They give things to us, but those things are...
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Culture
Healthwise has a patient education solution built into our EHR, but Healthwise has a separate...
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Operations
I don't think we have been offered ongoing training by Healthwise. I develop training for our staff,...
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Relationship, Operations
Healthwise could definitely improve around implementations. We are implementing some changes with...
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Loyalty
We are starting to move toward FHIR integration, and that is going to be really great, but from what...
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Relationship, Product
Healthwise’s content is great. It is within the reading level that we need. The vendor is always...
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Culture, Relationship
Healthwise is very personable, and they are not aggressive salespeople. They are always willing to...
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Relationship
We don't work directly with anyone at Healthwise who is necessarily empowered to solve our problems....
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Product
The platform is older and needs some updates, specifically with the decision tools. The content is...
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Relationship
Healthwise does a nice job. When the COVID-19 pandemic began, they had updates pretty quickly. They...
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Relationship
I talk with all kinds of the vendor’s folks. They cover for each other. Healthwise is great.
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Relationship
Healthwise is very collaborative. When we told them what we were trying to do, they came up with...
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Relationship
The vendor’s support team is great. I have had a couple of different account managers, and the...
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Operations
The vendor’s implementation services are extremely helpful, and their ongoing training is excellent....
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Operations
The vendor’s implementation services are extremely helpful, and their ongoing training is excellent....
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Culture, Relationship
We have an account manager from Healthwise who reaches out to us when the new quarterly content...
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Culture, Culture, Relationship, Relationship
We have an account manager from Healthwise who reaches out to us when the new quarterly content...
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Relationship
Something I would love to see Healthwise improve is their turnaround time. If and when they do...
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Relationship, Product
Healthwise’s biggest strength is their commitment to maintaining and keeping their content in the...
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Relationship
Healthwise has been very responsive to the feedback that we have offered around items and content...
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Product
Healthwise Patient Engagement Solution is pretty awesome. Healthwise has videos, and that is cool....
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Relationship, Operations
I talk a lot with Healthwise, and whenever there is something wrong, they are very quick to respond....
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Product
With Healthwise Patient Engagement Solution, when we are under custom content and hit the back...
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Relationship
Healthwise keeps all promises, and if they can't, they are able to communicate why. That is critical...
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Operations
Healthwise was on-site for a lot of our implementation, but they are always available for ongoing...
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Loyalty, Product
Healthwise's product will improve the more we can decrease clicks and have things embedded into...
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Relationship, Product
Healthwise is pretty good about envisioning things. Their user group is forward thinking, but they...
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Relationship
We like Healthwise because they are very involved. They are always there if we need them, and that...
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Relationship, Operations, Product
I am assuming most of the content is the same from release to release. There are probably so few...
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Product
I don't know whether this issue is on the Healthwise side or on our EMR side, but there are a lot of...
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Relationship
We never have issues with Healthwise. Their product is fairly priced, and my contacts at the vendor...
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Relationship, Operations, Product
One of my favorite things about Healthwise is that their content is evidence based. When we need...
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Relationship, Product
TikTok, YouTube, Twitter, and all of the new channels of messaging today are mediums with very short...
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Relationship, Product
Some of Healthwise’s clients aren't as creative or as good as others at putting programming...
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Relationship
If I need anything from Healthwise, they anticipate my needs. I can call any of the vendor's people...
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Relationship
If I need anything from Healthwise, they anticipate my needs. I can call any of the vendor's people...
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Relationship
We have a wonderful representative from Healthwise that we liaise with, including regular calls....
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Relationship
Healthwise has a lot of topics, but they are too general, and the vendor is not as responsive to the...
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Operations
The initial training from Healthwise was one-and-done training; it wasn't intuitive or helpful. We...
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Product
Healthwise Patient Engagement Solution is not easy to navigate, or we can't comfortably find the...
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Relationship
Sometimes Healthwise doesn’t know their customers. For instance, they will get some of our...
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Value
Healthwise Patient Engagement Solution is much cheaper than other similar solutions we know about.
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Relationship, Product
We like Healthwise. We like that they are unbiased and that they are not in a lot of other...
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Product
Having more language support in Healthwise Patient Engagement Solution would be good. They do...
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Product
Healthwise Patient Engagement Solution is good overall. The content in the solution is the right...
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Relationship, Product
We like Healthwise. We like that they are unbiased and that they are not in a lot of other...
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Product
Having more language support in Healthwise Patient Engagement Solution would be good. They do...
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Relationship
Sometimes Healthwise doesn’t know their customers. For instance, they will get some of our...
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Product
Healthwise Patient Engagement Solution is good overall. The content in the solution is the right...
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Value
Healthwise Patient Engagement Solution is much cheaper than other similar solutions we know about.
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Product
The only difficulty with Healthwise Patient Engagement Solution is finding information, and that is...
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Product
Healthwise Patient Engagement Solution’s upgrades are seamless.
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Relationship
Whenever I put in a submission for a change request, Healthwise gets back to me. They have made some...
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Product
Healthwise could use some more multilanguage options, especially in their diabetes resources.
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Loyalty, Relationship, Product
Healthwise is updating their product to make it more diverse. They are adding more pictures. They...
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Product
The only difficulty with Healthwise Patient Engagement Solution is finding information, and that is...
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Product
Healthwise Patient Engagement Solution’s upgrades are seamless.
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Relationship
Whenever I put in a submission for a change request, Healthwise gets back to me. They have made some...
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Product
Healthwise could use some more multilanguage options, especially in their diabetes resources.
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Loyalty, Relationship, Product
Healthwise is updating their product to make it more diverse. They are adding more pictures. They...
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