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User Commentary
Relationship, Product
We are happy with INFINITT for the most part. The area of greatest improvement is their communication....
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Product
INFINITT PACS is a good product; it allows us to meet imaging needs across the organization. I have...
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Culture, Value
The contract with INFINITT is pretty well maintained, and they don't nickel-and-dime for every...
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Culture, Product
Everything with INFINITT is on contract, so we can't just purchase the newest versions and software....
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Relationship, Operations
The training slides that INFINITT sends can be confusing, but they have a good support system. We...
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Relationship, Value
We have had many customizations throughout the years, and INFINITT has been very helpful without...
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Relationship
INFINITT is pretty good at delivering new technology. They have newsletters and things, and they are...
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Relationship, Product
Unfortunately, when we do INFINITT upgrades, we may lose a standard feature we had before. There are...
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Relationship
INFINITT’s support is pretty good. They have increased their features for remote support and things....
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Relationship
INFINITT is proactive. They respond. They have a ticketing system where we can document issues. They...
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Product, Value
ULite, which is like a separate INFINITT viewer, has been helpful. Our clinicians can view images...
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Product
I really like the system. There are just a few little minor things that the vendor is having a hard...
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Operations
As far as training goes, we usually have calls with the vendor when they do upgrades, and they show...
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Relationship, Operations, Product
When the vendor does upgrades, the upgrades sometimes cause glitches in the system, and I understand...
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Relationship
When I reach out to the vendor, they sometimes take a bit longer to get back than I would like, but...
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Operations, Product
When we bring in new users, they just use the product to view images, and it is easy for us to show...
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Relationship
INFINITT's support seems to have gone down, and the turnaround time on some tickets can be slow....
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Product, Value
INFINITT's viewer has improved over the years and is faster than the previous version.
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Relationship, Product
INFINITT PACS is user friendly and easy to work with. I wouldn’t suggest any improvements. I like it...
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Relationship
INFINITT has been a good partner over the years. They continue to do a good job for us and always...
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Relationship
The support team we work with at INFINITT is incredible. The team members are close, and they work...
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Product, Value
I would buy INFINITT PACS again. The system is reasonably priced, and the vendor has done a good job...
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Operations
The vendor's training is fine, but sometimes, the vendor struggles to train people on their hanging...
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Relationship
INFINITT is trying very hard, but it is hard for them to keep up with integration demands.
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Relationship
There were many years when INFINITT wasn't proactive at all. They have struggled with proactivity...
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Relationship
The vendor's tier-one and tier-two support people aren't familiar with our sites, and those people...
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Product
I'm very happy with the product and its capabiities.
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Relationship, Product
There has been no real change with INFINITT PACS. There haven’t been any major issues, which is...
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Product
I would tell others looking at INFINITT PACS that it is relatively moldable; multiple different...
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Operations
INFINITT’s training is the one thing that has never been all that great. There have been a couple of...
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Loyalty
Things are going well with INFINITT PACS. We have replaced all of our other PACS products with...
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Loyalty, Product
INFINITT PACS has really improved the efficiency of all of our departments since we put it in. We...
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Relationship, Product
INFINITT is helping us adapt the user interfaces with the feedback we provide. We are very happy...
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Relationship
The vendor’s service and support structure has been maturing. It has improved, but INFINITT is still...
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Relationship, Product
I would like to see INFINITT incorporate a higher-functioning teleradiology service into their...
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Relationship
We have a direct relationship with INFINITT’s leadership team. We have regular meetings with them,...
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Relationship
INFINITT PACS works well for our system. It is more the service that we are having an issue with. We...
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Relationship
There are a couple of members of INFINITT’s support team who are wonderful. If we come to an issue,...
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Operations, Product
INFINITT PACS is very user friendly for technology users. Technologists are able to correct their...
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Relationship
When we upgraded to the cloud, we experienced a plethora of issues that took an extremely long time...
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Relationship
INFINITT was very neglectful of our issues in the beginning, but they have come a long way to remedy...
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Loyalty, Relationship
INFINITT is not a part of our long-term plans. Once tickets for issues are submitted, INFINITT takes...
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Relationship
INFINITT made some changes on the support team that seem to be a good thing. However, we haven't had...
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Relationship
INFINITT deserves high marks for support because of their responsiveness. The vendor has portals...
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Relationship
We have a rolling call with INFINITT. We have a direct line to call for things like training. We...
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Loyalty, Relationship
INFINITT has been very attentive. When we have had issues, they have assisted. Even for...
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Operations, Product
The RIS PACS combination and integration are very good. I like that the system is very user...
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Product
We need improvements along with more core integrated functions that used to be part of the...
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Product
I wish INFINITT would do more to work on their core product PACS that is applicable to all users....
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Product
We have not seen any improvement in the results module, which is what radiologists dictate into as...
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Loyalty, Product
Over the last few weeks, we have had more difficulties with the product. I don't know what is...
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Relationship, Product
I wonder whether the vendor is able to keep up with the advancing times in terms of software...
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