lifeIMAGE Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Product
The lifeIMAGE software has some simple things that work for my team, but if we have to break apart a...
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Relationship
Since Intelerad took over, the service has been awful. There is no real path to the support team,...
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Loyalty, Value
There have been no unexpected costs from Intelerad. We are actually getting ready to upgrade...
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Product
With lifeIMAGE, we have had some issues in the past where the system should work a certain way but...
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Product
The system does very well with temporary image links. It can handle ad hoc images in an urgent...
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Relationship
Intelerad's staff members are very engaged. I can get ahold of Intelerad's people quite easily. That...
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Product
With lifeIMAGE, I would like to see when we receive JPEG images from outside facilities. The system...
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Loyalty
When lifeIMAGE first came out, it was great because there weren't a lot of other medical image...
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Culture, Relationship
Intelerad has been quite forthcoming about the solution's limitations.
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Operations, Product
The system's last upgrade went really well, but the upgrades before that depended on which service...
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Operations
We received some initial training for lifeIMAGE, but that was it. We haven't received any training...
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Loyalty
We have never actually integrated the system. We considered doing an EMR integration for the system,...
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Relationship
A lot of our problems with Intelerad’s imaging may have to do with our PACS or connectivity to our...
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Loyalty
We have been thinking about replacing lifeIMAGE for the last couple of years. Our institution isn’t...
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Loyalty, Relationship
One of our issues with Intelerad is that their response to our problems is always that the version...
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Loyalty, Relationship
Intelerad’s service started going downhill a few years ago. Intelerad has to figure things out. It...
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Relationship
Since Intelerad took over lifeIMAGE, the quality of the service has decreased. We did not get very...
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Loyalty
We started out with lifeIMAGE, but then they were acquired by Intelerad. A lot of people didn't...
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Loyalty
We were looking for functionality in the system to anonymize things so that one of our teams could...
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Loyalty
We brought lifeIMAGE on before Intelerad bought it. We have had the solution for a long time, and it...
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Operations, Product
We started a protocol with lifeIMAGE because we didn't want charges or to do certain things. We were...
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Culture, Product
It is hard to say whether the vendor keeps all of their promises because they are under new...
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Value
The vendor charges us for every little thing. We pay a subscription fee for lifeIMAGE, so we don't...
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Product
We have had a lot of issues with failed downloads in lifeIMAGE. That makes it very hard for us to...
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Product
We haven't had an upgrade for lifeIMAGE for a few years.
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Relationship, Operations
I think the vendor had better support when they were just lifeIMAGE. Now that they have been...
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Relationship
I don't know whether there is anything proactive about the vendor. When there is an issue, they will...
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Culture, Loyalty
When we first were notified that Intelerad had purchased lifeIMAGE, they said there wouldn’t be any...
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Operations
We haven't done training with lifeIMAGE in months. Prior to Intelerad's acquisition, the vendor...
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Relationship
The only thing the vendor does proactively is let us know that their environment is going to go down...
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Relationship, Operations
Even before Intelerad came on board, we struggled with getting the vendor to respond to us and...
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Product
One of our EMR integration goals was to give end users the ability to take their imaging and share...
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Product
The exchange process with lifeIMAGE is not very seamless. Even for basic exchange, in terms of...
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Product
lifeIMAGE is still functioning, so the upgrades have been happening. The system doesn’t crash...
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Product
We would tell the vendor that they have to do more research and grow with the trends in the...
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Relationship, Operations
We have issues with lifeIMAGE where we have to go back and forth. We don’t know whether that issue...
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Loyalty
Intelerad bought lifeIMAGE, and they are very vigorously trying to sell us Intelerad products and...
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Operations
For lifeIMAGE, training would be helpful, but we really haven't gotten any.
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Relationship
We had an issue with the product, and the vendor said we needed to upgrade. We spent a week...
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Loyalty, Relationship
lifeIMAGE was purchased by Intelerad. They are changing to Ambra, so we haven't had many upgrades. I...
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