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Lightbeam Population Health Management Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Product

I would tell someone looking into Lightbeam's product that as an analytics tool, it provides the...

Apr 2024
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VP/Other Executive

Relationship, Operations

Once we got a lot of the bugs worked out, the experience was more satisfactory. But at times, we...

Apr 2024
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VP/Other Executive

Relationship

Lightbeam is not always proactive. I would like to see them try to anticipate what the issues might...

Apr 2024
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Analyst/Coordinator

Relationship, Value

We have a great relationship with Lightbeam, and we use their system basically every day. Lightbeam...

Apr 2024
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Analyst/Coordinator

Operations, Value

The system is a complicated product. Training seems to be a very big part of Lightbeam's platform...

Apr 2024
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Analyst/Coordinator

Relationship

Lightbeam is very service oriented. They are quick to help us and come up with ideas. The vendor is...

Apr 2024
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Chief Innovation Officer

Product, Value

To deliver on our needs, Lightbeam would have to completely rewrite a lot of their applications....

Apr 2024
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Chief Innovation Officer

Loyalty

For what we are using Lightbeam's product for, it seems adequate for now. However, because we don't...

Apr 2024
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Director

Product

Lightbeam Population Health Management is pretty well integrated, and we are always looking for ways...

Mar 2024
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Director

Relationship

Lightbeam has been very engaged with us, and if we have a question or a change request, they are...

Mar 2024
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Director

Loyalty, Value

In the population health industry, we are still figuring out how to measure the worth of products...

Mar 2024
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Manager

Loyalty, Product

I would tell a peer that if they are going to use Lightbeam Population Health Management, they need...

Mar 2024
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Manager

Relationship

Lightbeam should focus more on their help desk. I feel like it takes a long time to resolve the...

Mar 2024
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Manager

Product, Value

The biggest outcome that we have seen from working with the system has been finding our gaps,...

Mar 2024
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Manager

Relationship

Lightbeam has been performing well. We haven't really expanded what we have been doing with them, so...

Mar 2024
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Manager

Relationship

We have had a customer advocate person from Lightbeam, but the person in that position has rotated a...

Mar 2024
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CMO

Loyalty, Relationship, Product

When our organization was selecting a data aggregation vendor, Lightbeam won. Lightbeam has been...

Mar 2024
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CMO

Value

Lightbeam tries to upsell various features, but that is not onerous. They avoid charging for every...

Mar 2024
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CMO

Loyalty, Product

I'm generally satisfied with Lightbeam. I think our whole organization is. I need Lightbeam to...

Mar 2024
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(0)
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CMO

Relationship

First and foremost, I have been very pleased with Lightbeam’s leadership. The person assigned to us...

Mar 2024
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Director

Loyalty, Product

Lightbeam is agile and really going with the industry from everything that I have seen. For example,...

Feb 2024
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(0)
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Director

Culture, Value

Lightbeam is pretty reasonable, and they have been very flexible with negotiating the pricing. They...

Feb 2024
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Director

Relationship, Operations

Regarding the implementations, we get really good support from Lightbeam. After an upgrade, we don't...

Feb 2024
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Director

Operations

There is ongoing training with Lightbeam. They have regular lunch-and-learn sessions and user...

Feb 2024
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Director

Product

I have recommended Lightbeam Population Health Management before. It is just a really good product....

Feb 2024
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Director

Loyalty, Product

Lightbeam Population Health Management is good. It could be better, like anything else. There are a...

Feb 2024
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Director

Relationship

Lightbeam’s ticketing system is really easy. We can get a call back if needed. The vendor is on top...

Feb 2024
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(0)
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Director

Product

The system takes the data and integrates it right into the EHR. I would like the vendor to keep that...

Feb 2024
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CIO

Product

I would give Lightbeam Population Health Management a fair C overall. The care coordination workflow...

Feb 2024
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CIO

Operations

Lightbeam Population Health Management is a very inflexible platform. It takes a lot of training to...

Feb 2024
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(0)
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CIO

Loyalty

I have to report performance to our clients regularly, and I can't take what is on the Lightbeam...

Feb 2024
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(0)
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CIO

Relationship

Lightbeam has taken feedback and has stepped up their advisory service. We meet regularly with our...

Feb 2024
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(0)
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CIO

Operations

There were a lot of data glitches during our implementation. The vendor's team was good, but I did...

Feb 2024
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(0)
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CIO

Relationship

The Lightbeam support is very good. We still have access to a project manager that we have a regular...

Feb 2024
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Director

Relationship

Overall, our experience with Lightbeam has been very positive. The vendor keeps their commitments...

Jan 2024
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Director

Relationship

Lightbeam goes above and beyond. They ask us how we use the product, and they try to engage with our...

Jan 2024
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Director

Value

Due to our relationship with Lightbeam, we shouldn't have to continue to pay them for the product,...

Jan 2024
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(0)
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Director

Loyalty, Relationship

One thing that Lightbeam could do better would be to figure out a way to steer us toward their...

Jan 2024
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(0)
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Director

Loyalty

My recommendation to someone looking at Lightbeam's system would be to align with the vendor's...

Jan 2024
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(0)
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VP/Other Executive

Relationship

We like Lightbeam’s client support people. They listen to suggestions and try to act on them.

Jan 2024
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(0)
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VP/Other Executive

Loyalty

Lightbeam has been moving their system pretty well into being a more comprehensive solution to...

Jan 2024
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VP/Other Executive

Product

We would like Lightbeam to look into device-based remote patient monitoring as a second option.

Jan 2024
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(0)
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CMO

Value

We are getting dollars because of the things the system helps us with.

Sep 2023
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CMO

Operations, Product

The system is complicated. It isn't for novices; people have to actually learn how to use it because...

Sep 2023
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CMO

Loyalty, Product

I am very satisfied with the system, but things are changing, and I want more from it.

Sep 2023
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(0)
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CMO

Relationship

We meet with Lightbeam's people frequently. We have a very involved, connected relationship with...

Sep 2023
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(0)
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CMO

Operations

We have done fine with Lightbeam's implementation services. However, getting certain practices...

Sep 2023
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(0)
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VP/Other Executive

Relationship

One thing I like about working with Lightbeam is they are very fast to respond to inquiries. Getting...

Jul 2023
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(0)
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VP/Other Executive

Relationship

I like that Lightbeam sends us monthly advisory reports where they compile a massive amount of data...

Jul 2023
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(0)
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VP/Other Executive

Relationship

Lightbeam’s upper management is easily accessible if we need them, but we rarely do. On occasion, we...

Jul 2023
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(0)
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VP/Other Executive

Operations, Product

I like that Lightbeam has education within the platform that gives us a lot of information. If I am...

Jul 2023
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(0)
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VP/Other Executive

Operations

As part of Lightbeam's training, they have a mock system where I can pull up certain things, but I...

Jul 2023
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(0)
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VP/Other Executive

Operations, Product

Lightbeam is constantly implementing upgrades. The product’s design is very well done, and I can't...

Jul 2023
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(0)
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VP/Other Executive

Product

I work with large amounts of data at once, and it can be cumbersome to get all of the data in...

Jul 2023
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(0)
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CMO

Culture, Product

The Lightbeam solution is absolutely doing what we ask it to do solidly. It is doing what we...

Jul 2023
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(0)
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CMO

Relationship

The only reason I am not fully satisfied with the vendor's proactivity is that there are some things...

Jul 2023
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(0)
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CMO

Loyalty, Relationship, Product

An example of the vendor delivering new technology that meets our needs is the functionality for...

Jul 2023
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(0)
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CMO

Product

If we are trying to share information externally, we have to put it in a different format, but I am...

Jul 2023
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(0)
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VP/Other Executive

Culture, Relationship

Lightbeam keeps their promises. They also make their own promises to us that we don’t even ask them...

Jun 2023
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(0)
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VP/Other Executive

Operations

Something we encountered during our implementation was just the level of expertise of the...

Jun 2023
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(0)
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VP/Other Executive

Loyalty

Getting started and onboarding with Lightbeam Population Health Management is a little hard, but I...

Jun 2023
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(0)
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VP/Other Executive

Loyalty

We chose Lightbeam's product because it could manage the different types of contracts that we needed...

Jun 2023
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(0)
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Director

Loyalty, Product

Lightbeam's product is a robust population health analytics tool. The vendor is a clinical partner...

Jun 2023
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(0)
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Director

Product, Value

With Lightbeam's product, we can track the evolution of a program and patient or a specific cohort...

Jun 2023
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(0)
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Director

Relationship

We do goal setting every year with Lightbeam, and sometimes we evaluate things throughout the year....

Jun 2023
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(0)
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Director

Relationship

Lightbeam still requires provider engagement to help produce a product; the product is not an...

Jun 2023
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(0)
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Director

Operations

Lightbeam offers some generic baseline training. They offer one-on-one training on specifics if we...

Jun 2023
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(0)
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Director

Relationship

The Lightbeam advisor and project manager are a team. That has been fantastic. Those people are...

Jun 2023
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(0)
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Director

Relationship, Product

The proactiveness of some of Lightbeam’s tools not only reflects their team but also their evolution...

Jun 2023
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(0)
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VP/Other Executive

Relationship

We have pretty good access to people from Lightbeam, but that doesn't mean that those people can do...

May 2023
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(0)
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VP/Other Executive

Product

We use Lightbeam's product in an integrated network call, and the product is not as effective for...

May 2023
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(0)
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VP/Other Executive

Product

It is a strength of the product that we can produce our own reports in the system. We are satisfied...

May 2023
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(0)
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VP/Other Executive

Product

Lightbeam doesn’t have a lot in the way of usable canned reports. Somebody else might find the...

May 2023
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(0)
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COO

Relationship

The configurability and customizability of the application are top notch. The strength of the...

May 2023
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(0)
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COO

Loyalty, Product

Lightbeam should continue to modernize the analytics of their product. The system works great, but I...

May 2023
||
(0)
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COO

Product

One of Lightbeam’s biggest strengths is the diversity of their solutions. There are many things...

May 2023
||
(0)
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