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User Commentary
Relationship
Lyric is responsive, and ClaimsXten is working as expected.
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Value
We get nickel-and-dimed by Lyric. We are on their legacy infrastructure, and we have to shell out a...
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Product
End users experience very little interaction. The problem is that end users can't see a lot of the...
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Relationship, Product
The vendor's strength is the product's performance. The system has little downtime. It scrubs claims...
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Relationship
We can always reach the right people at Lyric. We have very good relations with the vendor's client...
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Operations
The vendor does a pretty good job with their implementation services. However, they are on Oracle's...
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Loyalty
We wouldn't buy this product again in its current format. We would want it to be hosted. Right now,...
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Value
The product isn't cheap. For the suite of products that Lyric offers, they have what they call...
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Loyalty
Lyric separated from ClaimsXten. They were part of Change Healthcare, and they are associated with...
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Relationship, Product
Lyric is doing prepay and code editing. They are looking at whether a code has medical necessity or...
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Product
The proactive approach to the system that the vendor has talked about is interesting. It would look...
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Loyalty
Our previous vendor was purchased by another company, and the product we were on was being...
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Relationship, Operations
I really haven't had any issues with Lyric. Their coding makes sense, and the product works. Lyric...
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Operations
Lyric has training available, and the training has been outstanding and very thorough. Lyric has it...
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Product
ClaimsXten doesn’t have some reporting that I was able to get from our previous solution. I...
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Relationship
Lyric has been very receptive and very good. ClaimsXten is in the cloud, and at one point, we had...
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Product
ClaimsXten is a code auditing product, so it checks for whether a provider is upcoding or...
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Relationship
Our partnership and history with Lyric is very strong. Lyric is always willing, and they are always...
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Relationship
Lyric hears us, they listen to us, and they make sure that, as a client, we have what we need. Lyric...
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Relationship
Honestly, I see our experience with Lyric as pretty unique because of the services that they offer...
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Product
Lyric takes our data and puts it against their benchmark. Before we implement any of their edits,...
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Loyalty, Relationship
One area of improvement I have for Lyric is to provide more ideas and concepts to their clients on...
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Relationship, Value
I love Lyric, and they have been a great partner. They have done a wonderful job in the time that I...
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Culture, Loyalty
Lyric presented us with a new product, and we were kind of excited. But the product isn't what we...
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Relationship
We are able to get on the phone with Lyric. We typically get fast responses, whether they be by...
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Product
We have no problems with ClaimsXten on the first-pass side. Financially, there are big benefits. Any...
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Product
ClaimsXten does the broad swath of editing for us. It accounts for right around a third to a half of...
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Loyalty
There is no question that we would recommend ClaimsXten. We tell people to put forth the effort and...
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Operations
We have not had training for some time, but our folks that work with ClaimsXten have positive...
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Product
ClaimsXten is embedded into our platform, so it is really easy to use. We like the vendor's tools,...
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Relationship
We used to use an old version of ClaimsXten, and the new version is way better and so is the...
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Relationship
We have a support team that we meet with from Lyric. We regularly communicate with them on any...
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Relationship, Value
We really enjoy working with the vendor’s analytical staff when we do our yearly optimization study....
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Relationship
We know Lyric's people pretty well. If we have any issues, we can get access to people very quickly....
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Relationship, Operations
We had a bit of a newer team that took on our last upgrade. There were some challenges because not...
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Product
We provide finalized claims data to Lyric so that they can provide us with more accurate savings...
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Product
We are on the latest and greatest version of ClaimsXten. ClaimsXten always exceeds our expectations....
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Product, Value
I think that everyone's goal is to pay a claim the right way the first time. ClaimsXten helps us do...
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Loyalty, Product
The previous version of the system wasn't compatible with certain security programs, so our main...
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Product, Value
ClaimsXten runs well. We often struggle to get the funds for an upgrade because people say that...
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Operations
The level of expertise that Lyric brought forward during our implementation fell short of where we...
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Operations
If an organization wants to implement the system, I would suggest that they have sound and robust...
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Loyalty, Relationship
The vendor is very dependable. They support us as a partner. The vendor has a vision, and we are...
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Operations, Product, Value
The product has a great ROI. We were starting to have some challenges with quality, but things seem...
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Relationship, Product
There is no link between ClaimsXten and our customer service platform. ClaimsXten is a standalone product....
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Product
Lyric's system is a good first-pass editor for us. It has a huge suite of rules. We don't use the...
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Relationship
Working with Lyric is much easier than working with one of our other vendors. Lyric has worked with...
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Operations, Product
I think Lyric could improve by structuring their edits. Some of their edits are difficult to...
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Relationship, Product
In terms of constructive criticism, we had issues in the past with Lyric not being innovative or...
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Relationship, Product
Lyric does optimization studies, and those are strong muscles that they flex. The vendor reviews all...
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Relationship
Lyric has an excellent account team. They are really connected with our people. They build...
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Relationship
In regard to facilitating payment, there have been accuracy issues in the past. Now, the vendor is...
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Relationship, Product
Lyric is a valuable supplier, and that is why we have continued to work with them over the years....
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Relationship
Since Lyric changed their name, everything I have done has been the same. I have still had the same...
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Value
For what ClaimsXten does, the solution is worth the money. But once we integrate ClaimsXten with...
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Product
ClaimsXten is great, and the sourcing is great. Lyric only uses legitimate, standard, and acceptable...
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Loyalty, Relationship
I view Lyric as a true partner. We work very collaboratively. We are sad to lose our project manager...
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Value
The ticket price is significant, but the reputation of the product in the industry is top of the...
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Operations, Value
I doubted the length of time it would take to implement the product because Lyric said it was X...
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Loyalty, Operations, Product
It takes time to learn the system if the user isn't a certified coder or doesn't have extensive...
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Relationship
Lyric is responsive, they are ready, and they acknowledge things. They work very quickly to ensure...
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Relationship, Product
There are never surprises. There is always proactive outreach through emails, memos, and web alerts....
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Operations
Most of the training was online. To make our editing updates, we had to sit down, go through those...
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Product
The product is good, and it does what it is intended to do. It is integrated with our claims system....
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Product
When a new update or edit is coming out, I would like to evaluate the claims for 30–60 days without...
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Relationship
Most of the time, the customer support team responds and helps with resolutions quickly, but there...
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Relationship, Product, Value
We have had a good experience with Lyric, and we have been pleased with the product. We have...
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Loyalty
Our previous product was being sunsetted, so we needed to move to new code-adding software, and...
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Relationship, Product
ClaimsXten is probably one of the few products where we have releases, we do the change request, we...
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Relationship
We meet with Lyric’s team very frequently. They are very much an extension of the product. We could...
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Product
The vendor delivers on expectations, and the product is maintained and upgraded in real time along...
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Product
I have had code editing and industry standards applied in the commercial and Medicare world, and the...
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Value
When we went live with the product, we licensed some features that we did not initially implement....
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Operations
The vendor was Change Healthcare at the time of our implementation, and very early on in the...
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Product
The majority of the time, the edits that Lyric creates are accurate, but there are also times when...
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Loyalty, Product
ClaimsXten is kind of clunky. There are definitely some improvements that could be made. We have...
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Relationship
We have a really good relationship with the staff, our support team, and our account manager. They...
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Operations, Value
There are times when the vendor has given us charges that we don’t feel are necessary, such as...
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Relationship, Product
Lyric does a lot of things to enhance their product and expand the capabilities of it.
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Relationship, Product
We have worked with Lyric’s original parent company for many years in one form or another, so we...
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Relationship, Product
Lyric has an opportunity to better accommodate custom work versus something that is straight out of...
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Relationship
Some work was done prior to the split between Optum and Lyric. We had a project that required a...
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Operations, Product
Some of the product upgrades are still in progress, and we have had some delays. We have different...
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Operations, Value
When we asked for configuration training, the vendor told us that we had already been trained....
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Relationship
Lyric is great to work and negotiate with. We have a great account representative who is very...
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Relationship
Lyric has a services team that we interact with directly, and then there is a clinical team that the...
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Loyalty, Product
We have had some outages, and part of the problem is the growing pains from Lyric moving away from...
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Operations, Product
For those that are in ClaimsXten all the time, it is super easy. In the actual claim lab where we...
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Loyalty, Product
We can tap a lot more out of the system. We have to know what it can do and be able to explain what...
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Product
Lyric has brought in some new things that we hadn't considered. They are bringing online some new...
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Relationship, Product
A change was going on, and we didn't have a lot of preemptive warning, but the system is great in a...
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Product
We build the majority of the things that we use, so they function as well as we build them. Usually,...
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Relationship
Lyric doesn't use a contingency-based model, but another vendor we use does. Lyric shares...
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Relationship
I think that Lyric is fearful of losing customers because it is almost like they had a very strong...
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Relationship
Lyric doesn't guide us a lot. They just say we can do things, but we want a true partner to help us...
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Product
Using Lyric is an intensely large amount of our daily work. We would benefit from greater customized...
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