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MatrixCare Home Care (Private Duty) (Soneto) Commentary
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Paul Hess
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Commentary Summary

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User Commentary

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CEO/President

Relationship

MatrixCare’s tech support is pretty good and very helpful. They have Americans speaking English for...

Apr 2024
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CEO/President

Loyalty

We heard from MatrixCare that they are not going to support our current version of MatrixCare Home...

Apr 2024
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CEO/President

Product

This could be because of how we use MatrixCare Home Care, but the system is really siloed and...

Apr 2024
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CEO/President

Culture

MatrixCare’s invoicing system is hypersegmented and cumbersome. I used to get multiple invoices for...

Apr 2024
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CEO/President

Product

One of the advantages of MatrixCare Home Care is that it is on a VPN, so we are not worried about a...

Apr 2024
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CEO/President

Loyalty, Product

MatrixCare Home Care isn't very user friendly at the start, and if I had a magic wand, I would...

Apr 2024
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Manager

Product

Doing electronic visit verification in MatrixCare Home Care is a bit of a struggle for us, but we...

Mar 2024
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Manager

Culture, Product

It would be nice if MatrixCare Home Care had an accounting feature that could allow us to do billing...

Mar 2024
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Manager

Relationship

Everyone at MatrixCare is very friendly and almost 100% knowledgeable. Sometimes, we have to hang up...

Mar 2024
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Manager

Product

If there is an update that needs to happen when I log into the system, the system will automatically...

Mar 2024
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Manager

Value

We really didn't get our money's worth from MatrixCare Home Care. It would be nice to be able to...

Mar 2024
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Manager

Loyalty, Relationship, Product

Our state requires certain things, and if anything changes and MatrixCare doesn't support those...

Mar 2024
||
(0)
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Manager

Culture, Relationship, Value

MatrixCare’s business model is that if we want to make any sort of change to make the system work...

Nov 2023
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(0)
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Manager

Product

I have heard from field caregivers that they would love to go back and see their previous schedules...

Nov 2023
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Manager

Relationship

A large portion of our services are people who have authorizations, and they are across all of our...

Nov 2023
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Manager

Relationship

MatrixCare will definitely email us if they have short hours because of a holiday, but that is as...

Nov 2023
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Manager

Relationship

I have access to the person who is in charge of our account. I also have access to the person who...

Nov 2023
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Manager

Culture, Product

The accounting end is pretty good within MatrixCare's system. Creating invoices and closing out the...

Nov 2023
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Manager

Operations

We had someone reach out to us from MatrixCare about a new program where the vendor helps train our...

Nov 2023
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(0)
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Manager

Product

We do our payroll through another vendor’s product, and I have to pull our payroll out of...

Nov 2023
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(0)
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Manager

Product

Some things are very easy to use within the system. My biggest takeaway is that MatrixCare has put a...

Nov 2023
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Relationship, Product

One of our issues is with MatrixCare keeping all their promises. MatrixCare is not current with our...

Nov 2023
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(0)
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Relationship, Product

The product functionality doesn't meet all of our needs today. That is the problem. We tried to...

Nov 2023
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Relationship

I don't get past the help desk team. With some of the issues, it would help if I were able to talk...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Product

When EVV became a mandate, we had to find out what was going to be compatible with EVV, and we...

Oct 2023
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(0)
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VP/Other Executive

Relationship

There is no comparison between the technical support on MatrixCare’s end and that of the former...

Oct 2023
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(0)
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VP/Other Executive

Operations

MatrixCare was very helpful during the implementation. We did the initial training with MatrixCare,...

Oct 2023
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(0)
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VP/Other Executive

Product

Our field staff use MatrixCare Home Care on the EVV side to clock in, clock out, and do the basic...

Oct 2023
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(0)
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Manager

Relationship

For the most part, MatrixCare’s IT department is very responsive. If we have any issues or...

Oct 2023
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(0)
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Manager

Product

There are some places where MatrixCare might make some improvements. For example, when some things...

Oct 2023
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(0)
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Manager

Operations, Product

The MatrixCare system's ease of use for office staff is very good. Some of our employees do struggle...

Oct 2023
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(0)
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Director

Relationship, Product

The application is so hard, and that impacts my satisfaction the most. We get regular alerts when...

Oct 2023
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(0)
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Director

Relationship, Operations

We had an amazing implementation specialist who thought outside the box and did an amazing job...

Oct 2023
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(0)
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CEO/President

Product

The product’s login system allows the aides to clock in from where they are, which is the patients'...

Oct 2023
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CEO/President

Culture, Loyalty

When we decided to go with MatrixCare, we took our patients into consideration and the fact that the...

Oct 2023
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(0)
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CEO/President

Product

The product is not necessarily user friendly for the aides. We show the aides how to use the system....

Oct 2023
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(0)
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CEO/President

Product

There are a lot of things that are needed in the program. For example, if we are meeting with a...

Oct 2023
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(0)
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CEO/President

Operations

Some of the wording in the product isn't straightforward. The only reason I know how to use the...

Oct 2023
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(0)
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CEO/President

Relationship, Operations

The vendor’s support has been great. Every time I call, the support people help me navigate things....

Oct 2023
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(0)
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CIO

Culture, Loyalty

At the time we got MatrixCare's system, one of their competitors was just starting out. The...

Oct 2023
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(0)
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CIO

Loyalty, Relationship

MatrixCare has the best of intentions with keeping their promises. It is not like they are going out...

Oct 2023
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(0)
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CIO

Value

MatrixCare’s prices are no longer in line with the pricing structure of the rest of the market....

Oct 2023
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(0)
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CIO

Loyalty

In the past, we were hoping to work with MatrixCare to make some changes to the system, and we were...

Oct 2023
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CEO/President

Relationship

I only deal with the vendor’s tech support team. If I do have an account manager, I don’t even know...

Oct 2023
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(0)
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Manager

Product

The product could have better integration. When it comes to our accounting and IT sides, we have to...

Oct 2023
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(0)
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Manager

Relationship

The vendor’s support team is pretty good at keeping us updated and walking us through things.

Oct 2023
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(0)
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CEO/President

Relationship, Product

There are some things that we wish the vendor would consider. One of them is the ability to import...

Oct 2023
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(0)
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CEO/President

Relationship, Value

For private duty, we have been generally satisfied with MatrixCare's solution. It operates rather...

Oct 2023
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(0)
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Director

Operations, Product

The product is very intuitive. It is hard for users to mess things up. The system's clients,...

Aug 2023
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(0)
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Director

Product

If someone were looking for a very basic private-duty system, I would recommend MatrixCare Home...

Aug 2023
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(0)
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Director

Product

We would like better reporting options from MatrixCare, as well as some functionalities with authorizations....

Aug 2023
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(0)
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Director

Relationship

We have been with MatrixCare for a number of years. Sadly, they won't fix a recurring billing issue...

Aug 2023
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(0)
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Director

Operations

Before COVID-19, MatrixCare had more of a training program. Now they just say to reach out if we...

Aug 2023
||
(0)
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CEO/President

Product

The functionality that is missing is the ease of scheduling adjustments. The process is a little...

Jul 2023
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(0)
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CEO/President

Loyalty, Product

MatrixCare could have done a better job with the integration of EVV. The nationwide requirement to...

Jul 2023
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(0)
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CEO/President

Relationship

The quality of MatrixCare’s support used to be perfect. We would call, and the support people would...

Jul 2023
||
(0)
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CEO/President

Relationship, Product

I only know MatrixCare's solution. I have not looked at other solutions. The solution has a lot of...

Jul 2023
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(0)
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CEO/President

Culture, Value

If anything, I would give a little kudos to MatrixCare. They are phenomenally affordable for what...

Jul 2023
||
(0)
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CEO/President

Relationship

MatrixCare keeps their promises. They are a legit company. I have had no issues with their customer...

Jul 2023
||
(0)
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CEO/President

Relationship

If I could give MatrixCare’s phone and web support a higher score, I would. The support is excellent...

Jul 2023
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(0)
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CEO/President

Operations

I bought MatrixCare's product and then didn't really use it for a few months. I was getting trained...

Jul 2023
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(0)
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CEO/President

Operations, Product

There is no defect with MatrixCare's product. Like with any system, people have to learn how to use...

Jul 2023
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(0)
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Manager

Loyalty, Product

We have had some issues recently with MatrixCare's product in trying to use the remote capabilities;...

Jun 2023
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(0)
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Manager

Relationship

We wish MatrixCare would open their API and be more willing to work with us. If they are not going...

Jun 2023
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(0)
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Manager

Operations, Value

We haven't had any ongoing training from MatrixCare. We were interested in maybe utilizing their new...

Jun 2023
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(0)
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Manager

Loyalty, Relationship

When I call the MatrixCare support line, I get help right away. If we have bigger issues, we don't...

Jun 2023
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(0)
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Manager

Product

MatrixCare’s product is easy to navigate. The user experience is computer oriented. Computer folks...

Jun 2023
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(0)
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Manager

Product, Value

Our ability in the past to configure MatrixCare's system to work for our dynamic was helpful,...

Jun 2023
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(0)
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Manager

Product

The integration of the scheduling, client records, caregiver records, payroll, and billing pieces is...

Jun 2023
||
(0)
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