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MatrixCare (Senior Living) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

MatrixCare has added some new features. Some new features are nice, but some are not so nice. We now...

Jan 2024
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Director

Product

MatrixCare has taken new ideas and concepts and integrated them into the system. The system seems...

Jan 2024
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Director

Relationship

Our relationship with MatrixCare is really good. I haven't had any difficulties with the vendor, and...

Dec 2023
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Director

Operations, Product

MatrixCare's system is nice and easy to maneuver in and set up. We can add our residents to it and...

Dec 2023
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COO

Product

We would like to see MatrixCare improve on what could be transferred between their systems. We use...

Nov 2023
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COO

Product

MatrixCare is still missing the budgeting portion of their system. They have a section for that, and...

Nov 2023
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COO

Operations, Product

The system's ease of use depends on the end user. The parts of the system that don't talk very well...

Nov 2023
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COO

Loyalty

We have no plans to leave MatrixCare. Before getting into its eMAR, health records, and care...

Nov 2023
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COO

Relationship

Unfortunately, it can sometimes be hard to get in touch with MatrixCare's people, even though we...

Nov 2023
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COO

Product

One of MatrixCare's strengths is the variety of what it can accomplish, even though it will...

Nov 2023
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COO

Relationship

MatrixCare is small enough so that when we call them, they hear our concern, and they jump on it.

Jun 2023
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COO

Value

Every integration with MatrixCare is an additional cost. Every change is an additional cost. And...

Jun 2023
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VP/Other Executive

Operations

The implementation and training for the senior living product were good. Back when we first started,...

May 2023
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VP/Other Executive

Product

There is not a lot of interoperability being offered to us by MatrixCare at this point other than...

May 2023
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VP/Other Executive

Product

Our team has discussed the product's filters and the to-do list versus the task, and we would like...

May 2023
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CIO

Loyalty

We picked MatrixCare's system because we were primarily doing things on paper. We wanted to move to...

May 2023
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Related Reports
Perception
KLAS article icon
Facility-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The COVID-19 pandemic brought a wave of challenges to facility-based post–acute care organizations (i.e., SNFs, LTCHs, and IRFs). Staffing has become a particular pain point, with organizations citing burnout, increased competition with staffing firms, and intensive patient care for severe COVID-19 cases as contributing factors. To help organizations understand how peers are approaching the current environment, KLAS interviewed 82 leaders from facility-based post–acute care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
KLAS article icon
Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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