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User Commentary
Product
The system's financial reporting options could be better. We use data from the system, but for the...
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Relationship
The vendor's support is improving. A previous resource who was assigned to work with us was awful....
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Loyalty
We want to switch to a new vendor. In the last couple of years, the number of system issues that we...
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Culture, Loyalty
We want to move away from Netsmart because our clinicians don't like Netsmart. One big pain point of...
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Product
The Homecare system is very comprehensive. It allows for a lot of opportunities to expand on...
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Product
The thing people complain about the most is that the system is cumbersome. It takes a lot of clicks....
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Product
For some of the billing work on the back end of Homecare, it is very complicated to identify and fix...
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Relationship
In all the years I have worked with Netsmart, they haven't moved quickly to make improvements.
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Culture, Relationship
Netsmart promised us an upgrade to help us with some things, but that upgrade hasn't happened. They...
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Operations, Product
We upgraded part of the system to a cloud-based version that was supposed to help us prevent any...
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Relationship, Operations
The vendor wants to charge us for consulting on certain things instead of just answering our...
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Product
I have not been happy with Netsmart’s recent upgrades and especially with them not being ready for...
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Operations
Netsmart did a good job with their initial training, but they don't really do our ongoing training.
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Culture, Product
The system does what Netsmart promoted it would do but not always reliably. Pretty much anytime the...
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Product
The system hasn't had anything new. Netsmart has different versions of things that are more...
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Relationship
For support, we have one dedicated person, and they are very helpful. If we can get ahold of that...
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Relationship
The vendor is pretty good at communicating information, and they are good at trying to prepare for...
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Product, Value
The system has the capability to drive tangible outcomes, but it still allows too much flexibility...
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Loyalty, Relationship
Netsmart has been pretty clear that they are trying to drive all of their customers toward one of...
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Value
For pretty much any add-on, there is an added base charge and monthly charge. We are spending a lot...
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Loyalty, Product
I like the product’s documentation and the ability to expand when we have aberrations. The system...
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Relationship
When we log a case with the support, sometimes there can be a 24–48 hour delay before we get a...
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Operations, Product
We did have a mess with the OASIS-E implementation in Homecare. There were a lot of issues and...
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Product
The reason I said I would buy Homecare again is due to the efficiency for the clinicians. The system...
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Product
One of the biggest gaps in Homecare is definitely the interoperability with our parent...
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Product, Value
Billing has been an issue in Homecare in terms of doing things we want to do, not really on the side...
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