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User Commentary
Loyalty
When we first got NextGen Enterprise EHR, it seemed to have the best combination of both the billing...
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Loyalty, Relationship
We have been part of one of NextGen Healthcare's client user groups, and we have been involved with...
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Product
Although the ability to modify and customize the product is a double-edged sword because doctors can...
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Loyalty, Product
Probably the most common suggestions from all the clinics are for NextGen Healthcare to focus on the...
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Product, Value
I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...
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Relationship, Operations
Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...
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Value
I would say the vendor does not avoid charging for every little thing. That is not to their...
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Relationship
NextGen Healthcare serves both large and small practices. As a smaller practice, we sometimes get...
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Operations, Product
With the overall design, there are still challenges even with upgrades. We went through major...
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Culture, Product
NextGen Enterprise EHR does what it needs to do, but it could be much improved. When NextGen...
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Culture
The vendor doesn't release things when they say they will, and when the releases happen, they don't...
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Product
The only thing our clinicians are satisfied with right now is all the new mobile features. NextGen...
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Product
The vendor could improve by incorporating more user feedback instead of always working on regulatory...
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Relationship, Product
The product's external integration is one of the great things about it. We have significantly...
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Relationship, Value
One of our pet peeves about NextGen Healthcare is that they nickel-and-dime us to death. We have...
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Product
NextGen Healthcare’s ability to do things in primary care has declined. There are a lot of clicks....
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Value
NextGen Healthcare charges for every little thing. They have introduced a new AI-type product we can...
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Loyalty
Our satisfaction will not improve with NextGen Healthcare unless they make some major changes so...
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Product
There is no easy way to do Medicare annual wellness visits and transition care management visits in...
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Loyalty
Patient portals are critical and a normal piece of an EHR, and the patient portal for NextGen...
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Relationship
NextGen Healthcare had a lot of staff turnover during COVID-19, and we feel like a lot of the people...
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Relationship, Product
NextGen Healthcare’s choice of upgrade requirements recently has been complex. At the same time,...
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Product, Value
NextGen Healthcare is doing great things with their mobile app. If it weren't for that, I would have...
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Loyalty, Product
There are so many elements to a complex system like an EHR. Things like technical skills and support...
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Loyalty, Product
NextGen Enterprise EHR is a solid product. It meets our needs because we can customize it for...
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Operations
The upgrades and training for NextGen Enterprise EHR could be better. For example, some of the...
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Operations
If people have the time and wherewithal, instead of buying training, they can delve into the product...
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Loyalty, Product
I would not recommend NextGen Enterprise EHR to anybody since I am going to change it. We are on an...
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Product
NextGen Enterprise EHR is a very configurable application. For example, we have some customizations...
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Operations
NextGen Healthcare can't train or support us with some of our customizations. What users do with the...
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Loyalty, Product
No product will have everything that an organization needs right out of the box. A lot of an...
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Relationship
NextGen Healthcare is generally pretty good if their system has an outage or something like that....
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Loyalty, Relationship
We are going to go with NextGen Healthcare for a particular service and will see how that works out....
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Product
There are some interoperability standards around continuity of care documents in NextGen Enterprise...
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Culture, Product
NextGen Enterprise EHR just doesn't work as advertised, and the releases tend to break as many...
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Culture, Relationship, Value
I have been very pleased with everything NextGen Healthcare has done on my side, and they are always...
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Product
The NextGen Enterprise EHR workflows are designed to be seamless. We can't advance without taking...
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Relationship
Up until recently, the vendor’s support was tricky. Sometimes, there was a long turnaround time...
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Relationship
The people from NexGen Healthcare who work on the EHR get better every day. We improve the more we...
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Operations
All of the training that I have gotten for NextGen Enterprise EHR has been from the success...
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Product
I like the product’s ease of use. I like the fact that everything is right where we need it to be....
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Product
I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...
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Product
The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...
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Relationship, Product
One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...
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Culture, Loyalty, Product
With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...
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Loyalty, Product
We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...
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Relationship
We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...
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Product
NextGen Healthcare is fantastic regarding the flexibility and customizability of their EHR. Those...
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Product
NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...
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Operations, Product
Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...
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Operations
The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...
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Relationship
The vendor’s support services continually require enhancements and refinements. There should be...
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Relationship
The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...
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Product
The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...
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Loyalty, Value
When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...
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Loyalty, Product
We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...
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Relationship
I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...
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Loyalty, Product
There are so many glitches in the system, and physicians are saying they have gotten kicked out of...
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Relationship
We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...
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Relationship
If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...
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Culture, Product
The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...
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Product
There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...
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Loyalty, Product
When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...
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Product
We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...
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Culture, Relationship, Operations
I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...
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Product
What I like most about NextGen Enterprise EHR is its flexibility. It gives us a tool to create...
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Product, Value
We would like NextGen Enterprise EHR to be more of a cloud-native product. It is a client-server...
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Loyalty
We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...
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Operations
Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...
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Relationship
From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...
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Product
NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...
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Operations, Product, Value
NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...
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Loyalty
We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...
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Culture, Relationship
NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...
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