NextGen Enterprise EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Although the ability to modify and customize the product is a double-edged sword because doctors can...
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Loyalty, Product
Probably the most common suggestions from all the clinics are for NextGen Healthcare to focus on the...
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Product, Value
I would absolutely buy the product again. Our staff loves NextGen Enterprise EHR, so that is...
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Relationship, Operations
Our most recent upgrade was very smooth, so that plays a big factor in my score. NextGen Healthcare...
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Value
I would say the vendor does not avoid charging for every little thing. That is not to their...
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Loyalty, Product
We extensively customized NextGen Enterprise EHR because of our business model. It is very unique,...
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Relationship, Product
NextGen Healthcare seems to come out with regular enhancements that make sense. We have a lab system...
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Product
The major issue with NextGen Healthcare is the support. With the patient portal, everybody is trying...
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Relationship, Value
NextGen Healthcare partners well with us. We have limited annual revenue, and our budget prevents us...
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Value
NextGen Healthcare is introducing several new features, including AI-assisted ambient listening, to...
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Product
The most recent upgrade of NextGen Enterprise EHR introduced a technology that caused a lot of...
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Relationship
NextGen Healthcare has done a very good job regarding executive involvement. After an issue, we had...
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Product, Value
With NextGen Enterprise EHR, it takes a lot to interface or integrate things with external software,...
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Product
From an EHR perspective, when templating in our environment, a doctor will regularly need an x-ray...
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Culture, Value
NextGen Healthcare absolutely charges me for every little thing down to a statement cost for every...
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Culture, Relationship
New technology is not a strong point for NextGen Healthcare. They have a lot of technology that they...
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Relationship
We have a very close relationship with NextGen Healthcare. We truly have access to one of the...
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Product
One constraint with NextGen Enterprise EHR is that the move to physician talk-to-text stuff is...
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Operations
NextGen Healthcare’s training leaves a lot to be desired. Everything is specific to what they...
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Product
With NextGen Healthcare, anything that we want customized is an ask. They don't have a lot of canned...
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Product
NextGen Healthcare handles the outpatient ambulatory setting exceptionally well. There are other...
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Product
We have had a lot of problems in NextGen Enterprise EHR with templates. The UDS tool in NextGen...
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Relationship, Product
Regarding any problems we have in NextGen Enterprise EHR, there are a few still, but there are not...
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Value
NextGen Healthcare used to be better at not charging for everything. But now it seems like they are...
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Relationship
NextGen Healthcare’s support is bad. It has really gone downhill. They used to have a number of...
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Relationship
We have an account manager at NextGen Healthcare, and we normally go through that individual. We...
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Operations
NextGen Healthcare sells things and says those things are going to work, and then the things don't...
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Culture, Value
NextGen Enterprise EHR is very pricey. It is a decent product, but we feel like we get...
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Operations, Product
The EHR is straightforward for documentation. There are pretty clear workflows. Our providers...
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Relationship
NextGen Healthcare serves both large and small practices. As a smaller practice, we sometimes get...
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Operations, Product
With the overall design, there are still challenges even with upgrades. We went through major...
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Culture, Product
NextGen Enterprise EHR does what it needs to do, but it could be much improved. When NextGen...
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Product, Value
NextGen Enterprise EHR has enabled us to meet regulatory requirements and things like that, and we...
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Loyalty, Product
I would like to see customizations be more available in the system. That is a direction that NextGen...
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Operations, Value
To get NextGen Healthcare's training, customers have to have more than just a few licenses. The...
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Loyalty
NextGen Enterprise EHR is not part of our long-term plans because of the cost and because it doesn't...
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Relationship
NextGen Healthcare’s support quality has gone down. It used to be better. I'm hoping that we will...
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Relationship, Product
We have been having an issue with some fields disappearing from some charts, and we are trying to...
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Culture, Loyalty, Relationship, Value
We have been trying to integrate some other departments into NextGen Enterprise EHR, and we had to...
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Relationship
There are people at NextGen Healthcare who are trying to improve the products, so that is...
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Relationship, Operations
I think that NextGen Healthcare has gotten better. They have improved in their rollout of new...
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Product
NextGen Enterprise EHR has a significant amount of functionality. It is just built on an ancient...
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Product
I have looked at a lot of EHRs over the years. The one thing that NextGen Enterprise EHR does that...
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Culture
The vendor doesn't release things when they say they will, and when the releases happen, they don't...
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Product
The only thing our clinicians are satisfied with right now is all the new mobile features. NextGen...
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Product
The vendor could improve by incorporating more user feedback instead of always working on regulatory...
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Relationship, Product
The product's external integration is one of the great things about it. We have significantly...
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Relationship, Value
One of our pet peeves about NextGen Healthcare is that they nickel-and-dime us to death. We have...
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Relationship, Product
NextGen Healthcare has been dropping the ball on new functionality. They overpromise and...
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Product
I like that we can customize things in NextGen Enterprise EHR. We can make template modifications...
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Operations
I really appreciate that NextGen Healthcare has started doing upgrades with the project management...
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Relationship
Our last several account managers from NextGen Healthcare have not done a very good job of getting...
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Product
NextGen Enterprise EHR has been good for us. It is easy to use, and it provides us with access to...
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Product, Value
NextGen Enterprise EHR allows me to put in a little electronic table to record all of the parameters...
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Product
I would like the vendor to change the system's search function. When we go to schedule an operation,...
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Relationship
I like our account representative, but I am not enamored with NextGen Healthcare. They need to...
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Operations, Value
NextGen Healthcare doesn’t provide training without charging us an arm and a leg, and the training...
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Culture, Product, Value
NextGen Healthcare has a business model in which they sell a shell and expect end users to fill that...
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Culture
When NextGen Healthcare shows us a specific product, the product doesn't do exactly what they have...
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Operations
There was a lack of documentation and a lack of training and support when we went live with NextGen...
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Relationship
NextGen Healthcare’s support times are pretty slow. A lot of times when we put in a ticket, the...
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Product
NextGen Healthcare’s ability to do things in primary care has declined. There are a lot of clicks....
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Relationship, Product
During the COVID-19 pandemic, everyone lost some of their technical expertise. Before the pandemic,...
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Value
NextGen Healthcare charges for every little thing. They have introduced a new AI-type product we can...
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Loyalty
Our satisfaction will not improve with NextGen Healthcare unless they make some major changes so...
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Product
There is no easy way to do Medicare annual wellness visits and transition care management visits in...
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Product
NextGen Enterprise EHR is mature. The product at least has a comment box where we can type in what...
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Loyalty, Product
There are things in NextGen Enterprise EHR that we have complained about bitterly for years, and...
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Operations
Communication was not optimal in our most recent upgrade for NextGen Enterprise EHR. Also, we have...
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Product
Nothing is easy with NextGen Enterprise EHR, and it doesn’t reduce obvious pain points. The system...
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Relationship
When NextGen Enterprise EHR goes down, our team gets some decent help in bringing it back up.
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Relationship
NextGen Healthcare sends out emails about critical news flashes for things that don't work. But that...
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Loyalty
Patient portals are critical and a normal piece of an EHR, and the patient portal for NextGen...
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Relationship
NextGen Healthcare had a lot of staff turnover during COVID-19, and we feel like a lot of the people...
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Relationship, Product
NextGen Healthcare’s choice of upgrade requirements recently has been complex. At the same time,...
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Product, Value
NextGen Healthcare is doing great things with their mobile app. If it weren't for that, I would have...
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Loyalty, Product
There are so many elements to a complex system like an EHR. Things like technical skills and support...
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Product
Some of the features are so poorly executed that we don't use them. NextGen Enterprise EHR is not an...
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Relationship
NextGen Healthcare's service is generally pretty decent. They are easy to get in touch with. They do...
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Operations, Value
It costs money, but NextGen Healthcare does have trainers who can basically shadow our providers...
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Loyalty, Product
We struggle to exchange data with external hospitals and referral centers, and that is adversely...
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Loyalty, Product
We did an upgrade, and everyone was cautiously optimistic that the upgrade was going to improve some...
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Loyalty, Product
NextGen Enterprise EHR is a solid product. It meets our needs because we can customize it for...
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Operations
The upgrades and training for NextGen Enterprise EHR could be better. For example, some of the...
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Operations
If people have the time and wherewithal, instead of buying training, they can delve into the product...
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Product
NextGen Healthcare's user interface is not modern; it is crowded and cramped. It is also built on a...
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Relationship
I meet regularly with my representatives from NextGen Healthcare, and I feel like I have a place I...
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Relationship
NextGen Healthcare’s support is starting to be challenging again. The vendor has gone through cycles...
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Loyalty, Relationship
NextGen Healthcare needs to change their culture. The challenge that they have is with high...
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Relationship
I have been working with NextGen Healthcare for so long, and I have developed a lot of...
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Loyalty, Relationship
It is going to be interesting to see whether NextGen Healthcare can keep their promises because all...
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Product
One of the strengths of the EHR is the ability that clients possess to customize the templates. I'm...
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Product
There is some streamlining that can be done for certain one-directional workflows within the EHR. An...
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Loyalty, Operations, Product
I have worked with many different EHRs and have helped implement those. NextGen Enterprise EHR tends...
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Product
The product used to be a lot better when we first started. It has changed probably within the last...
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Relationship
When we open a ticket, we may not hear back from the vendor for two or three days depending on how...
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Loyalty, Product, Value
The vendor should be more advanced in their technology and have an all-in-one system. We had to...
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Operations
Our implementation wasn't the best, and it could have been. But when we went live with the system,...
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Product
Our guiding star is our specialty, and it is hard to find EHRs that have a lot of templates and...
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Product
The system's reporting abilities aren't as strong as the reporting abilities of the vendor's other...
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Product
The system can be a little cumbersome because there are many different ways to do the same thing in...
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Product
The system's strength is probably found in its interfaces. Its templates and document processes...
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Operations, Product
NextGen Healthcare's rollout of their patient portal was very poor, and that affected their EHR. The...
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Operations
The vendor's EHR trainings are usually a little more complex than their other trainings, but we do...
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Product
Our patient portal isn't working well at all. There are a few template entries that don't function,...
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Value
NextGen Enterprise EHR is pretty flexible and configurable. It is not cheap, but in the grand scheme...
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Relationship
We have had a different customer account representative or customer success representative about...
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Product
NextGen Healthcare could improve on the EHR side by embedding things and updating to industry...
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Value
Registries and things like that in NextGen Enterprise EHR cost a bit to set up. It seems like at...
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Product, Value
NextGen Healthcare has a lot of different integration tools. NextGen Healthcare has NextGen Mobile...
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Relationship, Product
A lot of times being hosted, we get affected by something, and we have to ask for follow-up on what...
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Culture, Value
There have been multiple scenarios recently where we have been told something, but things have been...
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Product
NextGen Enterprise EHR is a nice EHR. There are just some things that could be improved or that we...
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Product
NextGen Enterprise EHR is a good application. There are features that I like, and there are some...
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Operations
Our recent upgrade went really well. And NextGen Healthcare has a really good learning center that...
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Value
We send a lot of enhancement requests to NextGen Healthcare and don't see very many coming to...
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Operations
NextGen Healthcare does pretty well with go-lives and upgrades. They also have all kinds of online...
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Relationship
NextGen Healthcare is a big bureaucracy, and they don't care about us.
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Relationship
NextGen Healthcare is paying attention to the market now, so it feels like we are getting a lot more...
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Relationship
NextGen Healthcare’s support quality varies depending on who we get and who is working on the...
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Product
Some of the reporting functions in NextGen Enterprise EHR are very good. They help us with the...
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Loyalty, Value
The reason why we went with NextGen Healthcare is that they were able to work with the size of our...
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Relationship
NextGen Healthcare’s customer service has really fallen off. The product works as promised for the...
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Product
A lot of things for filling in the treatment plan for mental health in NextGen Enterprise EHR are...
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Loyalty
We have been waiting a long time for the portal to be done. NextGen Healthcare has redone the whole...
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Loyalty, Product
I would not recommend NextGen Enterprise EHR to anybody since I am going to change it. We are on an...
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Product
NextGen Enterprise EHR is a very configurable application. For example, we have some customizations...
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Operations
NextGen Healthcare can't train or support us with some of our customizations. What users do with the...
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Loyalty, Product
No product will have everything that an organization needs right out of the box. A lot of an...
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Relationship
NextGen Healthcare is generally pretty good if their system has an outage or something like that....
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Operations, Product
NextGen Healthcare has a lot of functionality that is almost legacy technology. The setup has been...
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Loyalty, Relationship
We are going to go with NextGen Healthcare for a particular service and will see how that works out....
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Product
A lot of our providers aren't very happy with NextGen Healthcare. We probably wouldn't use a system...
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Value
If someone steps out of line with NextGen Healthcare, there are fees for things. We don't get...
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Relationship
NextGen Healthcare's customer service people have been pretty helpful. We can open tickets with...
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Product
The portal functionality has been a major disappointment. The portal does not provide a good...
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Relationship, Product
It is incredibly cumbersome to manage things on the enrollment side of the product, and that plays a...
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Loyalty
We are starting to see a new part of NextGen Healthcare. They have aligned with Luma Health, and...
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Relationship
NextGen Healthcare will give us warnings whenever they have identified something as a problem, but...
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Product
The practice management aspect of NextGen Enterprise EHR seems to work pretty well, and that is...
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Product
Performance would be the number-one priority we would have when choosing an EMR because we have had...
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Product
From an operational standpoint, it is difficult for our IT department to operate NextGen Enterprise...
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Relationship, Operations
We find that the support people from NextGen Healthcare don't respond to us as rapidly as we would...
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Operations, Product
We feel we would be better off if we were in the cloud with the NextGen Healthcare system, but we...
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Product
When we add functionality to the product, the functionality either doesn't appear to be ready or...
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Product, Value
There is a pretty substantial charge from NextGen Healthcare for integration with some of the...
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Product
NextGen Healthcare meets a lot of our needs, but there are some needs that are not adequately...
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Product
There are some interoperability standards around continuity of care documents in NextGen Enterprise...
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Culture, Product
NextGen Enterprise EHR just doesn't work as advertised, and the releases tend to break as many...
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Culture, Relationship, Value
I have been very pleased with everything NextGen Healthcare has done on my side, and they are always...
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Product
The NextGen Enterprise EHR workflows are designed to be seamless. We can't advance without taking...
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Relationship
Up until recently, the vendor’s support was tricky. Sometimes, there was a long turnaround time...
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Relationship
The people from NexGen Healthcare who work on the EHR get better every day. We improve the more we...
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Relationship
Our account manager is really great. They have helped follow through on things that we have...
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Product
I would recommend that the vendor work on understanding what interoperability means and how people...
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Value
When we get into specialty care, the vendor gets a little charge happy. The vendor recently charged...
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Product
I really appreciate how we can configure and customize the product. That is really good because of...
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Loyalty, Operations, Product, Value
The overall design of the product feels old. It is customizable, but it is a nightmare to...
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Product
NextGen Enterprise EHR does the job. It does. I think there are other products that I have seen that...
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Relationship
The vendor’s support was absolutely stellar for a while. I was very impressed. Things vary by case...
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Relationship
We rarely hear anything from the vendor executives. NextGen Healthcare used to have a great CEO, but...
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Product, Value
As long as we use the bolt-on products, the product drives tangible outcomes, but for those who...
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Product
I really like the templates in NextGen Enterprise EHR and how we can customize those. We can...
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Relationship
NextGen Healthcare recently restructured their support team. In the past, there was some difficulty...
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Culture, Value
NextGen Healthcare has a free version of NextGen Mobile, but if we want a dictation, that is an...
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Operations, Product
Last year, with NextGen Healthcare’s upgrade, they switched everybody over to their new portal. It...
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Relationship, Product
NextGen Enterprise EHR upgrades seem to be a little buggier than upgrades for the PM system. We have...
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Product, Value
I would tell others that NextGen Enterprise EHR is a good product. It is not the highest-rated one....
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Operations
All of the training that I have gotten for NextGen Enterprise EHR has been from the success...
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Product
I like the product’s ease of use. I like the fact that everything is right where we need it to be....
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Product
I would like to see the product’s reporting improved. Right now, as far as I know, there are a few...
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Product
The fact that NextGen Enterprise EHR is so customizable is the vendor's big promoter. Providers can...
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Relationship, Product
One thing that is a problem for NextGen Healthcare, especially for large clients like us who have...
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Culture, Loyalty, Product
With our next upgrade, we are trying to go back to using the vendor's out-of-the-box version of the...
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Loyalty, Product
We can tell that the EHR is designed by NextGen Healthcare's IT department and not designed based on...
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Relationship
We used to have dedicated support people from NextGen Healthcare. When we put in a ticket, it would...
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Product
NextGen Healthcare is fantastic regarding the flexibility and customizability of their EHR. Those...
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Product
NextGen Healthcare's product is an okay solution. From the documentation and clinician efficiency...
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Relationship, Value
NextGen Healthcare's overall support over the last two years has gone down. I don't think that the...
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Loyalty
We are going to continue to keep NextGen Healthcare's products unless we change EHRs. With NextGen...
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Product
We can pull in claim line feeds from outside payers. We set those up and pay for them. We can get...
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Product
We have been able to leverage a lot of our systems to position us with our payer contracts and some...
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Loyalty, Product
The current version of the product and its associated patches have been challenging. As a client, we...
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Relationship, Operations
When we did our latest upgrade, we didn't receive any support for the product. Normally, we have a...
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Relationship, Product
Not much is working well. The latest version of the software has broken several key features, and...
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Loyalty
NextGen Healthcare's patient portal could be improved. It is very weak. The vendor really needs to...
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Loyalty
The vendor hasn't fixed their current systems. They are always trying to add new modules. I want...
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Product
NextGen Healthcare's product is adaptable. We have in-house developers, which means we can...
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Operations, Product
Most upgrades with the product go pretty well, but the last one was abysmal. The vendor has since...
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Operations
The good thing about NextGen Healthcare's product is there are many ways to do the same thing. The...
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Relationship
The vendor’s support services continually require enhancements and refinements. There should be...
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Relationship
The vendor’s executive team is engaged and supports the resolution of major issues. They dedicate...
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Product
The system's reporting features are very strong. NextGen Enterprise EHR's ability to analyze data is...
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Product
The EHR has way too many boxes to check. Another concern is interoperability. NextGen Healthcare...
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Loyalty, Value
When we transitioned to a new EHR a few years back, we took about a year and a half to decide who to...
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Loyalty, Product
We are shopping for a new EHR. NextGen Enterprise EHR has never been easy. I realize that no EHR is...
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Relationship
I think NextGen Healthcare tries to be proactive. And NextGen Healthcare’s leadership is very...
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Loyalty, Product
There are so many glitches in the system, and physicians are saying they have gotten kicked out of...
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Relationship
We have been working through issues for a long time. To NextGen Healthcare’s credit, they had an...
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Relationship
NextGen Healthcare's support is slow, to say the least. They will eventually get there, but we might...
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Product
NextGen Healthcare's product is very good for people that want to customize things. We have built...
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Operations, Product
The upgrade processes for NextGen Healthcare take half a day, and the system is always down during...
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Operations
Training for NextGen Enterprise EHR is a lot. We have to give the vendor credit for having a lot of...
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Relationship, Operations
We went to the NextGen Healthcare hosted servers. That is their cloud-based option. We were told...
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Product
It helps if there is anything we can make automatic. That helps from a human error perspective but...
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Relationship, Product
The product’s uptime is good, but there are some times when the product has issues. We have never...
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Product
My biggest wish for the product is more if-then statements for the doctors and for the system logic....
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Value
The product is better than our previous EHR by leaps and bounds. We are way more efficient than we...
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Product
There are a few cosmetic and efficiency things that we have issues with in the product, especially...
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Relationship
NextGen Healthcare has good support except when they get really busy or have an instance of...
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Product, Value
With our previous solution, processing credit cards was an entirely manual experience in terms of...
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Product
The functionality for direct messaging is a pain when it comes to finding information and...
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Relationship
I have my direct product manager's email address, and we chat about what does and doesn't work well...
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Loyalty, Product
I think that the product will stay stable at the moment. The vendor is continually trying to push...
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Product
Most of the vendor’s updates are bug fixes. Then, maybe once a month, there are some big...
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Culture, Relationship
NextGen Healthcare promises to fix things or get back to us, and they are great at that. But in...
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Relationship, Operations
If there are massive changes, NextGen Healthcare does a good job and provides training and support....
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Relationship
The biggest issues with NextGen Healthcare are their support and communication. The vendor has a...
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Relationship
My account manager is pretty much next to nonexistent. They are completely not helpful. They have...
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Loyalty, Product
My provider satisfaction with NextGen Enterprise EHR is getting worse by the day. The system is...
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Relationship
If I were going to recommend NextGen Enterprise EHR to someone, I would share that the system is...
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Culture, Product
The updates that NextGen Healthcare promised weren't what we expected. We would like NextGen...
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Product
There are 20 ways to do the exact same thing in NextGen Enterprise EHR, so the system doesn't really...
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Loyalty, Product
When we talk about interoperability and being able to talk to different systems, NextGen Enterprise...
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Product
We use NextGen Enterprise EHR for regulations and automated processes because we have to meet...
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Culture, Relationship, Operations
I would tell someone who was looking at NextGen Enterprise EHR to figure out what they want from the...
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Relationship
NextGen Healthcare's communication hasn't been great lately. We had an assigned representative, but...
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Culture, Value
NextGen Healthcare charges us for everything. For example, when we did a start-up thing with NextGen...
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Operations, Product
Our favorite things about NextGen Enterprise EHR are how easy it is to train people on it and how...
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Product
We would like NextGen Healthcare to come out with something that is geared more toward our specialty...
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Loyalty, Relationship
There are certain products from NextGen Healthcare that we have but aren't really using. We wish...
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Relationship, Product
We live in a world of reviews and audits when it comes to a lot of insurance companies nowadays. We...
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Product
Each EHR has its own pros and cons. Some products meet our requirements, and some of them don't. At...
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Operations
NextGen Healthcare's training always comes at a cost, but they do have webinars that we can use...
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Product
Sometimes the product works, and sometimes it doesn't. The vendor will tell us that the system will...
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Loyalty, Product
NextGen Healthcare has improved from where we started to where we are now. Recently, I think they...
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Relationship, Operations
NextGen Healthcare lets us know about things, and they will inform us about any patches or upgrades...
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Relationship
NextGen Healthcare's support has slowly improved. It takes a while to get the right support person...
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Operations, Product, Value
The product is not intuitive. It is like using iPhone and then moving over to Samsung. An iPhone...
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Product
What I like most about NextGen Enterprise EHR is its flexibility. It gives us a tool to create...
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Product, Value
We would like NextGen Enterprise EHR to be more of a cloud-native product. It is a client-server...
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Product
NextGen Healthcare's practice management software and NextGen Enterprise EHR use the same database,...
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Relationship, Product
The vendor tries to stay on the cutting edge of government-mandated things. They look ahead and see...
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Product
There are always bugs to be found and fixed in the system. As a result, we have to fix NextGen...
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Loyalty, Value
NextGen Healthcare's billing model is to charge for every little thing. That is one of the reasons...
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Loyalty
The product suits our purposes, but if we were more of an ambulatory hospital, we would probably be...
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Loyalty
We can connect with our external lab and radiology systems. We have tried to connect through an HIE,...
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Operations
Overall, the implementation of the product was lacking. NextGen Healthcare lacks expertise. They are...
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Relationship
From a support standpoint, since we have implemented things, NextGen Healthcare has not been timely...
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Product
NextGen Healthcare is behind the curve on how physicians use the system. They have shown some...
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Relationship, Product
NextGen Healthcare released a major upgrade in the last two years that we just took. When NextGen...
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Product
NextGen Enterprise EHR’s best and worst features are customizability. One of the system's advantages...
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Relationship
NextGen Healthcare is suffering as much as any company with not having enough people. The problem...
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Relationship, Product
NextGen Healthcare’s competitors have been more innovative, and NextGen Healthcare has been a late...
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Loyalty
The reason we chose the product was because of the content that was already built for our specialty....
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Culture, Relationship
The vendor keeps their promises in stages. They tell us they will work on things and we will get a...
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Product
The product is getting better and better. The upgrades are bringing more rich features in.
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Loyalty, Product
I haven't seen a lot of EMRs with a whole template editor suite so that we can customize the...
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Product
The product is user friendly and has a good user experience in terms of what it looks like and being...
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Product
We want to see better communication between NextGen Enterprise EHR and the PM system. They need to...
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Product
NextGen Enterprise EHR is highly customizable, so when clients have expertise in-house or contract...
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Relationship, Product
My top-line feedback would be that NextGen Healthcare doesn’t prioritize the experience of the users....
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Relationship, Operations
Over the past year, we have had several different project managers. NextGen Healthcare should work...
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Product
NextGen Healthcare does okay on documenting office visits, but then there is nothing that shows me...
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Relationship, Operations
NextGen Healthcare has a lot of different teams, and the different team members have different...
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Operations
The training that is provided by NextGen Healthcare leaves some gaps, and our team still has to...
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Product
Staff are generally satisfied with the system. It does what the vendor says it is going to do,...
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Culture
NextGen Healthcare’s process for invoicing and the way that they track what is on the account is...
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Relationship
There was a recent ticket we put into the support team for an issue, and quite some time passed. The...
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Relationship
The people from NextGen Healthcare who we engage with most of the time are very positive and want to...
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Culture, Value
I would tell a peer to make sure that NextGen Enterprise EHR is what they need and that they can...
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Product
We have been waiting to upgrade for quite some time, and we keep getting put on the back burner.
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Product, Value
Our days in A/R can run anywhere from 16–20 days, and that is pretty darn good.
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Product
The EHR is laid out pretty cleanly. Providers sometimes have complaints because they have to click a...
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Product
There are a few areas in the EHR where it would be nice to make things a little more customizable....
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Operations, Product, Value
NextGen Enterprise EHR may be easy for us because we have had it for a long time; our users who have...
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Loyalty
We are planning to transition off of NextGen Enterprise EHR, but that transition was not our...
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Culture, Relationship
NextGen Healthcare is very good about keeping their promises. A lot of times, NextGen Healthcare...
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Product
We like that NextGen Enterprise EHR has an FQHC focus for reporting capabilities. The product really...
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Product
We would like the stability, reliability, and interoperability capabilities of NextGen Enterprise...
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Relationship
In general, the vendor keeps their promises. If an issue arises, they work with us to resolve it....
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Product
We are frustrated specifically with the physician side of the EHR. A system from Epic is obviously a...
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Relationship
The quality of NextGen Healthcare’s support depends on our issue. The quality varies. And NextGen...
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Culture, Relationship
In terms of technology, the vendor does well with providing new resources and offering new services.
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Relationship
The proactiveness of the service is dependent upon our representative. We had one representative...
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Relationship
The vendor has been keeping their promises. They have delivered what we requested. In the EHR, we...
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Value
If we request any modifications or interfaces, we have to pay for them. But we do have a scope of...
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Operations, Product
Our last upgrade was a little rocky.
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Operations
The training is good. We have some people going through superuser training, and that has been pretty...
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Relationship, Product
NextGen Healthcare has a vision for the EHR, and they consistently deliver. The virtual visit and...
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Culture
NextGen Healthcare had a data breach I had to learn about on the news. The vendor should have told...
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Relationship
There is one executive at NextGen Healthcare who highly advocates for us; they are phenomenal. We...
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Value
NextGen Enterprise EHR is unbelievably expensive but not as expensive as other EHRs.
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Product
One big issue we have been having is that the screen resolution on the EHR does not support 4K...
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Product
One part of setting up a password in NextGen Enterprise EHR requires users to fill out a web form...
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Loyalty, Product
NextGen Enterprise EHR is a client-based, server-based system. It is not a web-based application, so...
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Loyalty, Relationship
I am not sure whether something is going on with NextGen Healthcare, but people who have been...
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Culture
There is a lot of back-and-forth required to get certain statements of work done. We ask the vendor...
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Relationship
We get passed back and forth between people, and no one does the updates we want. We are supposed to...
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Operations
In setting up NextGen Enterprise EHR, there were a lot of things that needed to be manually done....
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Operations
Our technical resources during the NextGen Enterprise EHR implementation consistently failed to do...
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Culture, Relationship, Product
NextGen Healthcare advertises that their software is easy to integrate with and has a bunch of APIs,...
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Relationship, Product
NextGen Healthcare has a decently robust API and decent documentation.
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Value
NextGen Healthcare seems to enjoy hidden fees and nickel-and-diming. For instance, when we want the...
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Product
I like how flexible NextGen Enterprise EHR is. We have direct access to analytics data for...
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Relationship
NextGen Healthcare seems to offer a lot of support for federally qualified health centers, and they...
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Loyalty
NextGen Healthcare's development life cycle is somewhat risky. For example, we went to a particular...
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Product
NextGen Enterprise EHR is very point-and-click driven because of structured data elements. I would...
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Relationship, Product
We have used NextGen Healthcare's system for a long time. At this point, we are capable of...
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Relationship
NextGen Healthcare failed to introduce a strategy for a working intake collection or an advance...
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Relationship
The vendor's support and account management seem to have fallen significantly in recent years. The...
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Loyalty
Overall, I have seen the product fall short in many areas. Our experience with NextGen Healthcare...
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Culture, Product, Value
NextGen Healthcare is trying to add value to their existing product. They are doing that by...
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Operations, Product
The vendor's upgrade process is poorly managed. We have been trying to get a particular upgrade for...
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Value
NextGen Healthcare charges us for every little thing. For example, if we want to add something not...
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Product
The NextGen Healthcare EHR has harder processes to complete compared to our other solution. When we...
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Loyalty, Product
Organizations that choose to go with NextGen Healthcare have to define their goals. If they want to...
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